Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


Was Infected with Spyware Guard 2008 and MS AntiSpyware 2009

  • This topic is locked This topic is locked
2 replies to this topic

#1 dennyf


  • Members
  • 1 posts
  • Local time:03:24 PM

Posted 02 January 2009 - 12:55 PM


I am helping a friend clean up her Toshiba notebook, XP Pro SP2, that got infected with Spyware Guard 2008 and MS AntiSpyware 2009 which seemed to bring in a bunch of other malware. I found BleepingComputer while Googling for removal clues. After reading several forum articles, I downloaded Malwarebytes’ Anti-Malware free version and SUPERAntiSpyware. I also downloaded the latest version of the Microsoft Malicious Software Removal utility. I burned all these to a CD on another computer, then installed them on the infected computer from the CD with having it connected to the Internet. After several scans and quarantining sessions with each tool, I got it down to the point that there were only a few errors that kept coming up on a full scan. At this point I connect the computer to the Internet, updated Malwarebytes’ Anti-Malware and SUPERAntiSpyware and did complete scans and quarantines. After a couple of rounds of this, all three tools report no infections after multple shutdown/startup cycles and rescans. The system boots much faster and has not displayed any evidence of the infection(s).

The malware had turned off the Windows firewall, Windows Update, and the Symantec Antivirus settings. I have gotten the Windows Firewall and Update re-activated, but I am having trouble with getting the Symantec AntiVirus to act right.

When the system boots I get a balloon that says:
Your computer might be at risk
Symantec AntiVirus Corporate Edition is turned off
Click this balloon to fix this problem.

Clicking the baloon brings up the Security Center which reports:
Virus Protection OFF

However if I open the Symantec AntiVirus (Full Version application it says that all protections are turned on:
File System
Internet E-Mail
Lotus Notes
Microsoft Exchange
Tamper Protection
are all enabled

The Live Update for Symantec AntiVirus works. The first time I did it, it downloaded new rules, but the date and version were not reported as being changed. It reports Virus Definition File Version: 12/20/2008 rev.3 She thinks that the system was infected on 12/20.

Occasionally a yellow and black box will pop up in the lower right corner that says:
Symantec AntiVirus
Auto-Protection is Disabled

I have read the Preparation Guide for use before posting, and have downloaded and run the DDS tool. The DDS.txt file is attached. As directed in the Attach.txt header, I am not including it at this time.

Any help or clues on how to get the AntiVirus recognized again will be greatly appreciated.


Attached Files

  • Attached File  DDS.txt   13.49KB   2 downloads

BC AdBot (Login to Remove)


#2 KoanYorel


    Bleepin' Conundrum

  • Members
  • 19,461 posts
  • Gender:Male
  • Location:65 miles due East of the "Logic Free Zone", in Md, USA
  • Local time:05:24 PM

Posted 14 January 2009 - 08:59 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

If you have already posted a DDS log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel


    Bleepin' Conundrum

  • Members
  • 19,461 posts
  • Gender:Male
  • Location:65 miles due East of the "Logic Free Zone", in Md, USA
  • Local time:05:24 PM

Posted 18 January 2009 - 09:50 AM

Due to the lack of feedback this Topic is closed.

Should you need it reopened, please contact a Forum Moderator. Include the address of this thread in your request.

If you have a new issue, please start a New Topic.

This applies only to the original poster. Everyone else please begin a New Topic.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users