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spyware removal Assistance


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#1 bxguerr

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Posted 01 January 2009 - 10:09 PM

Greetings,

I began receiving notifications that my pc was infected with spyware. I didnt download anything, was only browsing a website. Mcafee actually caught a few spyware files and said they were quarantined but then my browser started opening windows and pointing me to some bogus antivirus software website. A few minutes after that, my display drivers were changed and all fonts/icons were enlarged, then i received the blue screen of death and was forced to reboot. After that, it keeps blue screening when i try and mess with the display. I am able to boot into safe mode.

Any advice is greatly appreciated.

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#2 boopme

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Posted 01 January 2009 - 10:42 PM

Hi, can you dowload and run these from safe mode? Try Safe Mode with networking first. If no joy then you will need to go to another PC and copy them to a CD,USB etc.. then transfer to the infected machine.
ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 bxguerr

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Posted 02 January 2009 - 11:56 AM

Hi,

I had to download ATF and SuperAntispyware to a jump drive and booted into safe mode to install and run ATF. However, when i tried to install the SuperAntispyware, i get a message that says "the system administrator has set policies to prevent this installation." Even though i'm logged in as admin. if i boot normally, the pc blue screens after a few minutes.

#4 boopme

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Posted 02 January 2009 - 12:43 PM

Is this a Vista sytem?

In the meantime I will post these in case it aloows you to run this.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#5 bxguerr

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Posted 02 January 2009 - 12:51 PM

I'm using Windows XP Media. Here is the log from Malawarebytes:

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 3

1/1/2009 9:43:46 PM
mbam-log-2009-01-01 (21-43-46).txt

Scan type: Quick Scan
Objects scanned: 45823
Time elapsed: 11 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 2
Registry Keys Infected: 13
Registry Values Infected: 2
Registry Data Items Infected: 2
Folders Infected: 2
Files Infected: 21

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\yayWQGyY.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\qoMgdcbX.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{b61c5c13-60d8-45bd-a7be-4928afa2e8c9} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{b61c5c13-60d8-45bd-a7be-4928afa2e8c9} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\qomgdcbx (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\a8966b89 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\yaywqgyy -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\yaywqgyy -> Delete on reboot.

Folders Infected:
C:\Program Files\Rapid Antivirus (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Rapid Antivirus (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\yayWQGyY.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\YyGQWyay.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\YyGQWyay.ini2 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\prbtrorm.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mrortbrp.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\qoMgdcbX.dll (Trojan.Vundo) -> Delete on reboot.
C:\Documents and Settings\BennyG\Local Settings\Temporary Internet Files\Content.IE5\F0DI6017\upd105320[1] (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\Buy.url (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\Help.url (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\HowToBuy.txt (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\ID.dat (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\License.txt (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\Rapid Antivirus.exe (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Program Files\Rapid Antivirus\Uninstall.exe (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Rapid Antivirus\Purchase License.lnk (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Rapid Antivirus\Start Rapid Antivirus.lnk (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Rapid Antivirus\Support Page.lnk (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\Rapid Antivirus\Uninstall.lnk (Rogue.RapidAntivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\BennyG\Local Settings\Temp\winvsnet.tmp (Rogue.Installer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\msiconf.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\jkkIYpOE.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

#6 boopme

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Posted 02 January 2009 - 01:26 PM

OK this was good. A reboot is needed to complete that scans malware removal. Can we update the MBam database version now and scan again. Then try running Super again too.

Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 bxguerr

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Posted 02 January 2009 - 01:41 PM

I rebooted and it still looks a mess on my regular boot up settings. I booted back into safe mode and ran the MBAM again (i wasn't able to update the DB version because I'm not at home right now, so i apologize for that.) It found a few more things though:

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 3

1/2/2009 12:08:58 PM
mbam-log-2009-01-02 (12-08-58).txt

Scan type: Quick Scan
Objects scanned: 45542
Time elapsed: 2 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\qomgdcbx (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\qoMgdcbX.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.

I rebooted an went back into safemode and ran MBAM again and it came back clean. I'm still unable to run SuperAntispyware though. same error as before (permissions). If you'd rather me update the MBAM db, I'll have to do it this evening. Thanks for helping me :-)

#8 boopme

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Posted 02 January 2009 - 02:04 PM

Hi, this Vundo H is stubborn and the recent updates to MBAM have relevant fixes in it. Currently at base 1597,so I feel it will be helpful.

For the error message...are you on your computer, a school or a workplace computer?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 bxguerr

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Posted 02 January 2009 - 03:25 PM

Ok. I will certaintly run the update once i get home. The error message I'm receiving is from my home pc (the one i'm trying to fix).

#10 boopme

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Posted 02 January 2009 - 07:47 PM

This normally happens when the Windows Installer is not registered or the services which is not started.

Solution
=======
1. Open a CMD.EXE prompt.
2. Type msiexec /unregister and press Enter.
3. Type msiexec /regserver and press Enter.


Alternative:
Reinstall the Windows Installer from Microsoft website
How Do I Reinstall The Windows Installer
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 bxguerr

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Posted 03 January 2009 - 11:20 AM

I'm having the hardest time updating the Malwarebytes' Anti-Malware database version from the infected pc. It blue screens on me when i boot in normal mode. if i boot in safe mode, i have no internet connection. I tried to update the db version from another pc and copy the files over to the infected pc but its not working. it says i still have the older db version...any suggestions?

also, the previous post you wanted me to run this:

1. Open a CMD.EXE prompt.
2. Type msiexec /unregister and press Enter.
3. Type msiexec /regserver and press Enter.

is this to fix the permissions problem to install the SuperAntispyware?

Thanks

#12 boopme

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Posted 03 January 2009 - 12:41 PM

Yes that was to help with.... the system administrator has set policies to prevent this installation.

Honestly I think this infection is so deep that i want to be able to get a HJT log from you somehow and post that for the HJT team to see.

Run MBAM once again,even if it's not updated ,post a log,thanks.

Edited by boopme, 03 January 2009 - 12:42 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 bxguerr

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Posted 04 January 2009 - 12:08 AM

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 3

1/3/2009 11:30:49 PM
mbam-log-2009-01-03 (23-30-49).txt

Scan type: Quick Scan
Objects scanned: 45398
Time elapsed: 11 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 boopme

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Posted 04 January 2009 - 01:01 PM

Problems while downloading the updates, manually download them from HERE and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

If this still wont work then the infection is too deep and you will need to produce and HJT log.
Preparation Guide For Use Before Using Hijackthis . Do as many steps as you can ,then post the complete log here.. HijackThis Logs and Virus/Trojan/Spyware/Malware Removal Subforums

Edited by boopme, 04 January 2009 - 01:06 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 bxguerr

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Posted 04 January 2009 - 05:44 PM

Ok, I was able to update the database version after you last suggestion. I ran another scan in safe mode and it found two infected files and cleaned them out. I then rebooted in normal mode and this time was able to run another update without getting a blue screen! So, after updating the version again, i ran another scan and here is the log:

Malwarebytes' Anti-Malware 1.31
Database version: 1614
Windows 5.1.2600 Service Pack 3

1/4/2009 5:39:00 PM
mbam-log-2009-01-04 (17-39-00).txt

Scan type: Quick Scan
Objects scanned: 50578
Time elapsed: 9 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\zjqmjn.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\zjqmjn.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\ruvgikyw.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

One of the files will delete on reboot so i'm going to do that right now. Let me know what you need me to do next.




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