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Internet Browsers Disabled


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#1 KeepinRoxSilent

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Posted 01 January 2009 - 07:24 PM

Good Evening All!

Heres my dillemma:

Recently, downloaded and ran SpyBot. The following day I ran Disk Defragmenter. Later that evening I attempted to access Internet Explorer and it turned on and turned right back off. Repeatedly. I then attempted using Firefox to access the internet. It told me that Google (my home page) was a valid address but it could not connect. Confused, I checked my network connections and my LAN said it was Connected. I turned off my Modem and turned it back on. All the lights come on save for the Send/Recieve. I then tried to reset my IP Address for kicks. I released, renewed using the ipconfig command and still could not connect. Heres the helpful part: I then pinged Yahoo! and got 100% success. However my browsers are still not connecting. I am thinking Spybot chocked out my browsers access to the internet in an attempt to completely guard me from any maliciuos activity. ( Would be very helpful when I leave the computer in the hands of my mother-in-law :thumbsup: ) So, I'm guessing theres something I can turn back on, a setting that I can adjust to put everything back in motion.

I hope that my post is not an eye sore, nor a brain sore! Any help is greatly appreciated!

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#2 boopme

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Posted 03 January 2009 - 02:11 PM

It may have blocked your connection through the Spybot-SD Resident. What you should do if this is the case is look for the icon on your taskbar that is labeled 'Spybot-SD Resident' and right click on it. Then click on 'Settings'. Look through any listed items in the widow that will pop up.

If you see anything that talks about your internet connection, Internet Explorer, or 'Wireless Zero Configuration' (if you're connected or trying to connect wirelessly), you could disable it by clicking on the 'X' on the right of the item and this could return your internet connection. However if something is blocking Firefox do not unblock this as it could damage your system.

If you connect now.I would like you to run an MBAM scan,please.
If not download MBAM to a CD ,USB , Flash Drive etc.. then copy and transfer it to the infected machine and run it.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 KeepinRoxSilent

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Posted 06 January 2009 - 06:58 PM

Alright, downloaded, installed, and ran MBAM. It cleaned out several infections, but did not gain me any access to the internet even after rebooting.

With Spybot, when I right click the taskbar icon and go to settings it takes me to a window that displays 4 buttons, Allowed Registry blocked Registry allowed processes blocked processes. No menus no internet. There is an IE Resident option and I uncheck that, but still no Internet. So, no cigar.




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