Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

I got into some bad stuff...


  • Please log in to reply
5 replies to this topic

#1 fidlhead

fidlhead

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:44 AM

Posted 01 January 2009 - 12:51 PM

Hi,

I don't know what the infection is. The McAfee Forum referred me here. I'd appreciate any help. I've included my original post to McAfee and their reply below.

Regards,

fidlhead


Have symptoms much like Cin (see post dated 12/23/08). These include 1) Windows update shut off, 2) McAfee shut off, 3) MS and McAfee (and many more) web sites blocked, 4) pop-up protection set to lowest level. McAfee would scan, after a fashion, but didn't do any good. While waiting for my Forum account to be activated I tried the fixes suggested to Cin by Grif.

1. I downloaded the following on a clean computer:
a. Smitfraudfix
b. Malwarebytes / manual updater link
c. SuperAntispyware / manual updater link 2. I changed the names of the above and burned them to a disc.
3. I created the Avira rescue disk, using the link provided 4. I changed the BIOS setting to "DVD/CD ROM boots first" and ran the Avira program. It seemed OK.
5. I re-booted in the safe mode and ran the Smitfraudfix twice:
a. First to identify malware
b. Second, after re-boot in safe mode, to eliminate malware
Both passes seemed OK
6. After re-booting again in the safe mode I was unsuccessful in installing the (renamed) Malwarebytes program. Error message read as follows: "Unable to register the DLL/OCX: Reg Svr32 failed with exit code OX5"
7. After another re-boot in the safe mode I was unsuccessful in installing the (renamed) SuperAntispyware program. "The administrator has set policies to prevent this installation"

I'm running Windows XP Media Service Pack 3. I believe both Windows and McAfee were up-to-date when the attack occurred on 12/29. The computer is sitting in the safe mode off-network until I get some more ideas.

I would appreciate any help.

Regards
---End Quote---
Try this
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

post on there forum for more details... read it very carefully and perform the steps after seeking assistance there
***************


There may also be other replies, but you will not receive any more notifications until you visit the forum again.

All the best,
McAfee Support Forums

BC AdBot (Login to Remove)

 


#2 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,941 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:03:44 AM

Posted 01 January 2009 - 01:17 PM

---End Quote---
Try this
http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Please note the message text in blue at the top of this forum.

You should not be using Combofix unless instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert", NOT for private use. Combofix was never meant to be used as a general purpose malware scanner like SuperAntispyware or Malwarebytes' Anti-Malware. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. Please read Combofix's Disclaimer.

What version of MBAM did you download?

If you encounter the error message:
"C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll unable to register the dll/ocx: RegSvr32 failed with exit code 0x5", please try this:

Go to Start > Run, and copy/paste the following in the open box: c:\regsvr32 "C:\ProgramFiles/Malwarebytes' Anti-Malware/mbamext.dll"
Press Ok.
Does it register successfully? If so, you should be able run MBAM and perform your scan.

If the above does not work, try clicking "ignore mbamext.dll" and see if that allows MBAM to run.

If that still does not resolve the problem, then uninstall MBAM, reboot the system, and reinstall the latest version.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#3 fidlhead

fidlhead
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:44 AM

Posted 02 January 2009 - 03:49 PM

quietman7

Thanks for responding. I downloaded MBAM setup again today to remove any doubt about having the latest version. As before, I renamed the setup file and copied it to a disc. I then copied the file from the disc to the desktop of the afflicted computer.

1. First attempt to run MBAM setup in normal Windows hung up extracting files.
2. Rebooted in safe mode. 2nd try hung up finishing installation. I thought I'd try the program anyway.
3. I re-booted in Windows. MBAM program wouldn't start. I uninstalled it (took quite a while).
4. Re-booted in safe mode. Tried MBAM setup again, and it took a very long time, but finally completed installation.

Since then, I've been unsuccessful in starting the computer in Windows or in the safe mode. I'm assuming I need to run MBAM in normal Windows with a network connection, so it can update definitions. Please verify.

I probably should have mentioned before that I've been getting viewmanager errors since this started.

In the beginning I'd just OK or X out of the errors and the computer would still run. Now it just hangs up, usually while bringing up my account. When it quits, the only thing I know to do is hit the button and try again. I've tried letting Windows shut itself down from the account selection screen, but that doesn't seem to help either.

Again, I'd appreciate any advice.

fh

Update as of 4:15 PM CST

I hate to be a pest, but I couldn’t leave it alone since my last reply. In my helplessness, I was poking around some of the other topics and noticed that you told 13Z50P to install MBAM with the computer connected to the internet. When I finally got it booted up, I uninstalled the previous MBAM and tried another install (normal Windows w/internet connection). I got the same error as before:

"Unable to register the DLL/OCX: Reg Svr32 failed with exit code OX5"

As recommended, I tried running "c:\regsvr32 "C\Program Files/Malwarebytes'Anti-Malware/mbemext.dll"

(Note that I put a space between “Program” and “Files” because that is the name of my folder.) I got the following error:

"Windows cannot find 'c:\regsvr32'. Make sure you typed the name correctly, and then try again"

I hit “ignore”, got the "Unable to register the DLL/OCX: Reg Svr32 failed with exit code OX5" two more times, and ignored both.

The “installation finished” window appeared, but the program didn’t run.

This time I’m going to pull out the network connection and quit ‘til I hear from you again.

Thanks,

fh

Edited by fidlhead, 02 January 2009 - 05:24 PM.


#4 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,941 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:03:44 AM

Posted 02 January 2009 - 05:09 PM

You can manually download the updates from another computer, save to a usb stick, transfer to the infected computer and just double-click on mbam-rules.exe to install.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#5 fidlhead

fidlhead
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:01:44 AM

Posted 02 January 2009 - 08:53 PM

I just updated the mbam rules via clean computer and memory stick, as suggested. It worked fine. I'm just thankful a clean computer is available.

My big problem is still getting mbam installed and running. I have no idea what to try next.

Is it possible to put in McAfee updates the same way? Would it do any good?

Do I need to be concerned about these bugs jumping to another computer if I copy files to a USB hard drive for use on another computer? Am I right in keeping the afflicted computer off the internet? (I visualize myself receiving "upgrades" if I don't.) I'd appreciate your advice.

This is turning into quite a hobby!

Thanks,

fh

Edited by fidlhead, 02 January 2009 - 08:55 PM.


#6 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,941 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:03:44 AM

Posted 02 January 2009 - 11:44 PM

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Psuedo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users