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Problem encounterd and closing program


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#1 HoJo

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Posted 01 January 2009 - 11:45 AM

Every time I try an start a different program I get a message that says "(program name)"has encountered a problem and needs to close. We are sorry for the inconvience." I have Run Ad-Aware, Spybot Search and Destroy and my anti-virus program from Computer Associates but it still persists. Where do I go from here?

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#2 quietman7

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Posted 01 January 2009 - 12:05 PM

What programs are you trying to use when getting this message?
Did your anti-virus and anti-malware scans find anything?

Have you tried running your scans in "Safe Mode"? If not, please do so.
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#3 HoJo

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Posted 01 January 2009 - 01:22 PM

It happens when I try to start any program. I did run the programs in Safe Mode. Spy Bot did find a couple of items but removing them did not make any difference.

#4 quietman7

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Posted 01 January 2009 - 01:56 PM

Then perform an Online Virus Scan like BitDefender.
(Requires Internet Explorer (or FireFox with IE Tab) to work. Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component. If given the option, choose "Quarantine" instead of delete.)
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#5 HoJo

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Posted 01 January 2009 - 04:53 PM

Ran BitDefender (It took two hours) and if found about a dozen viruses and deleted over 20 files (numbers are approximate as the computer locked up on another screen when the scan was completed). but when restarted the computer I got two more error messages that some program (don't have the names) has encountered an error and will have to close.
I am at a loss as to what to do now.

#6 quietman7

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Posted 01 January 2009 - 05:02 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Scanning with MBAM in safe or normal mode will work but removal functions are not as powerful in safe mode. MBAM is designed to be at full power when malware is running so safe mode is not necessary when using it. In fact, it loses some effectiveness for detection & removal when used in safe mode because the program includes a Direct Disk Access (DDA) driver which does not work in safe mode. Further, scanning in safe mode prevents some types of malware from running so it may be missed during the detection process. For optimal removal, normal mode is recommended so it does not limit the abilities of MBAM. Doing a safe mode scan should only be done when a regular mode scan fails. If you cannot use or complete a scan in normal mode, then perform a Quick Scan in safe mode.
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#7 HoJo

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Posted 01 January 2009 - 05:15 PM

Ran Malwarebytes"anti-Malware and here is the log it created.

Malwarebytes' Anti-Malware 1.31
Database version: 1589
Windows 5.1.2600 Service Pack 3

1/1/2009 2:16:23 PM
mbam-log-2009-01-01 (14-16-23).txt

Scan type: Quick Scan
Objects scanned: 57553
Time elapsed: 13 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\F.tmp (Trojan.Agent) -> Delete on reboot.

#8 quietman7

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Posted 02 January 2009 - 12:37 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for updates before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.
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#9 HoJo

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Posted 02 January 2009 - 05:54 PM

Here is the latest log file that I just ran.

I even had an error message when tryin to start Malwaebytes.

Malwarebytes' Anti-Malware 1.31
Database version: 1597
Windows 5.1.2600 Service Pack 3

1/2/2009 5:50:33 PM
mbam-log-2009-01-02 (17-50-33).txt

Scan type: Quick Scan
Objects scanned: 57715
Time elapsed: 9 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#10 HoJo

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Posted 02 January 2009 - 07:13 PM

:thumbsup:
Now I think that I am infected with Spyware Guard 2008.

#11 HoJo

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Posted 02 January 2009 - 08:17 PM

Disregard the last log I sent as it was a Quick Scan. The log below is from the Full scan and it did not find anything.

Malwarebytes' Anti-Malware 1.31
Database version: 1597
Windows 5.1.2600 Service Pack 3

1/2/2009 8:15:33 PM
mbam-log-2009-01-02 (20-15-33).txt

Scan type: Full Scan (C:\|)
Objects scanned: 109620
Time elapsed: 44 minute(s), 18 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#12 quietman7

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Posted 02 January 2009 - 11:38 PM

How is your computer running now? Any more reports/signs of infection?
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#13 HoJo

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Posted 03 January 2009 - 06:16 PM

Programs are still starting real slow and have gotten a couple of program error messages but it is getting better. Currently running a scan with Avast to see what it may find.

I will let you know what, if anything, it finds. I have been using CA Security Suite that I get thru Roadrunner and it updates everyday but I guess that it is not enough or at least not a good enough program. I also periodically run Ad-Aware SE and Spybot Search and Destroy.
Do you have any suggestions of an Anti-virus, Anti-Spyware program that I should have that may be better.

Tkx for all of your help.

#14 quietman7

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Posted 03 January 2009 - 11:07 PM

Choosing an anti-virus is a matter of personal preference, features offered, the amount of resources utilized, how it may affect system performance and what will work best for your system. A particular anti-virus that works well for one person may not work as well for another. You may need to experiment and find the one most suitable for your use. Another factor to consider is whether you want to use a paid for product or free alternative.

See BC's Freeware Replacements For Common Commercial Apps and List of Virus & Malware Resources. I recommend keeping and using MBAM on a regular basis.

Note: mvps.org is no longer recommending Spybot S&D or Ad-Aware due to poor testing results. See here - (scroll down and read under Freeware Antispyware Products).

No single product is 100% foolproof and can detect and remove all threats at any given time. The security community is in a constant state of change as new infections appear. Each vendor has its own definition of what constitutes malware and scanning your computer using different criteria will yield different results. The fact that each program has its own definition files means that some malware may be picked up by one that could be missed by another. Thus, a multi-layered defense using several anti-spyware products (including an effective firewall) to supplement your anti-virus combined with common sense and safe surfing habits provides the most complete protection.

If your computer seems to be slow, read Slow Computer/Browser? Check here first; it may not be malware. There are reasons for slowness besides malware - i.e. disk fragmentation, disk errors, corrupt system files, too many startup programs, unnecessary services running, not enough RAM, dirty hardware components, etc. As your system gets older it becomes filled with more files/programs and has a natural tendency to slow down so cleaning and regular maintenance is essential.

Edited by quietman7, 03 January 2009 - 11:08 PM.

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#15 HoJo

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Posted 03 January 2009 - 11:27 PM

Thanks for all your input and help. My computer is running much better with no popups. Super Antispyware found 67 entries to remove and it works great now. I am going to stay with the freeware but will try a number of them to see which one I like the best. I will also follow your advice and continue to periodically run Malwarebytes' Anti-Malware. Thanks again for all of your help. :thumbsup:




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