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HELP! Troj/Virtum-Gen and Adware virtumonde


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#1 Hallie1213

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Posted 01 January 2009 - 09:19 AM

Hello! I am hoping someone can help me! My computer is infected and my antivirus programs can't seem to get rid of it. I am running Webroot AntiVirus with AntiSpyware 2009 and it has determined that I have the two things mentioned in the title. Here is what the log says when I run a sweep:

Adware found: virtumonde
Informational: AV engine detected Troj/Virtum-Gen in file c:\windows\system32\yijeziye.dll
Virus found: Troj/Virtum-Gen
Virus found: Troj/Virtum-Gen
Informational: AV engine detected Troj/Virtum-Gen in file c:\WINDOWS\system32\rifeluwi.dll
Virus found: Troj/Virtum-Gen
Informational: AV engine detected Troj/Virtum-Gen in file C:\WINDOWS\system32\hebotoje.dll
Virus found: Troj/Virtum-Gen
Virus found: Troj/Virtum-Gen
Virus found: Troj/Virtum-Gen
Virus found: Troj/Virtum-Gen
Virus found: Troj/Virtum-Gen
Informational: AV engine detected Troj/Virtum-Gen in file C:\WINDOWS\system32\hodajupi.dll
Informational: Detected virus Troj/Virtum-Gen in file C:\WINDOWS\system32\hodajupi.dll object C:\WINDOWS\system32\ipujadoh.ini
Virus found: Troj/Virtum-Gen
Virus found: Troj/Virtum-Gen
Informational: AV engine detected Troj/Virtum-Gen in file C:\WINDOWS\system32\yijeziye

It then quarantines this stuff, but when I run a sweep again, it will find it AGAIN. Ugh. I don't know what to do. It is causing massive amounts of pop ups and some wierd internet stuff. For instance, most websites are fine, but I can't access delta.com for some reason - the site never appears. Also, I have an msn e-mail account. I can access the account, see that I have e-mail, but I cannot open any of it - it keeps telling that "we can't access hotmail right now, please try again later". But if I use my hubby's work computer, it opens right up.

Any help anyone can provide would be greatly appreciated!

Thanks and Happy New Year!

Hallie

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#2 Steve007

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Posted 01 January 2009 - 09:59 AM

Hi there

Try running a scan with malwarebytes antimalware. If this fails then other specialist removal tools may be needed.

Download Malwarebytes Anti-Malware (MBAM) and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application. (If using Windows Vista, be sure to "Run As Administrator")
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • The next screen will ask you to select the drives to scan. Leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

If this does not clear up your situation then I would advise that you follow the instructions in this post here - Preparation Guide for use before posting about your potential Malware problem

#3 Hallie1213

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Posted 01 January 2009 - 02:56 PM

Thank you so much. I did what you said and thus far, it looks like it has removed everything bad. The first quick scan removed over 40 malicious items and had to have me reboot. I then did the complete scan and it can back clean. So far, no pop ups and my e-mail works again!

Thank you very much. I really appreciate the help.

Hallie

#4 boopme

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Posted 01 January 2009 - 03:12 PM

Hello you didn't post the scan log ,but I'm almost sure there's more so please run these 2 applications next. Again tell us how the PC is after.

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Hallie1213

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Posted 01 January 2009 - 08:30 PM

Hi, thanks for your reply. I was able to do the first part - the ATF cleaner. Installed and ran that fine. However, having some trouble with the 2nd part. Installed the software ok, but can't get my computer to boot in safe mode. Whenever I try, I can get to the screen that you choose safe mode, but then I select it and another black screen comes up and a bunch of stuff goes by on the screen and then it just hangs there. There were 3 safe mode options: safe mode, safe mode with networking and safe mode with command prompt. I just chose safe mode, should I chose one of the others?

Do you still want to see the log from the other software?

Thanks!
Hallie

#6 Hallie1213

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Posted 01 January 2009 - 08:33 PM

Here are the logs from the Malware:

First one is from the quick scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1589
Windows 5.1.2600 Service Pack 3

1/1/2009 12:22:56 PM
mbam-log-2009-01-01 (12-22-56).txt

Scan type: Quick Scan
Objects scanned: 58587
Time elapsed: 6 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 5
Registry Keys Infected: 22
Registry Values Infected: 7
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\hodajupi.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\hebotoje.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\yijeziye.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\vikotiyu.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\rifeluwi.dll (Trojan.Vundo.H) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7c3fa086-dddd-4d7d-8dfc-8ef9348ef02f} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{7c3fa086-dddd-4d7d-8dfc-8ef9348ef02f} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{7c3fa086-dddd-4d7d-8dfc-8ef9348ef02f} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\popcaploader.popcaploaderctrl2.1 (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\setup.player (Spyware.MarketScore) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\setup.player.2k2 (Spyware.MarketScore) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{e4e3e0f8-cd30-4380-8ce9-b96904bdefca} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{fe8a736f-4124-4d9c-b4b1-3b12381efabe} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{35b7e48b-9d81-4c6c-9578-5fd4f620d886} (Spyware.MarketScore) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{c9c5deaf-0a1f-4660-8279-9edfad6fefe1} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bd4f7a6d-0107-4bdf-b72b-021b717b06ce} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{df780f87-ff2b-4df8-92d0-73db16a1543a} (Adware.PopCap) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\__c00e4ef9 (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\rdfa (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\09ed7103 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rewalasazi (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\cpm0ade429f (Trojan.Vundo.H) -> Delete on reboot.
HKEY_USERS\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\rewalasazi (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\SharedTaskScheduler\{ec43e3fd-5c60-46a6-97d7-e0b85dbdd6c4} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\ShellServiceObjectDelayLoad\ssodl (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\a00f2bc6e6c.exe (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\vikotiyu.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\vikotiyu.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: c:\windows\system32\rifeluwi.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\rifeluwi.dll -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\AppInit_DLLs (Trojan.Vundo.H) -> Data: system32\rifeluwi.dll -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogOff (Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\duyubuja.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ajubuyud.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hodajupi.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\ipujadoh.ini (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\hebotoje.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\vikotiyu.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\yijeziye.dll (Trojan.Vundo.H) -> Delete on reboot.
c:\WINDOWS\system32\rifeluwi.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\kujogeve.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sorubaro.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\sumogate.dll (Trojan.Vundo) -> Quarantined and deleted successfully.


This one is after reboot and after a complete scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1589
Windows 5.1.2600 Service Pack 3

1/1/2009 1:43:59 PM
mbam-log-2009-01-01 (13-43-59).txt

Scan type: Full Scan (C:\|)
Objects scanned: 138436
Time elapsed: 1 hour(s), 10 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 01 January 2009 - 08:39 PM

Hello , try to run SAS from normal mode if you cannot run from simple safe mode. Run fom your reguakar user account. Also disable or turnoff Spybot and BOClean if installed fo these.
Thanks for the log, yes it shows we have a stubborn Vundo virus to deal with.


Open MBAM and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan.
After scan click Remove Selected, Post new scan log and Reboot.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Hallie1213

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Posted 01 January 2009 - 11:03 PM

Ok, so I ran the SAS, here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/01/2009 at 09:54 PM

Application Version : 4.24.1004

Core Rules Database Version : 3693
Trace Rules Database Version: 1669

Scan type : Complete Scan
Total Scan Time : 01:26:52

Memory items scanned : 514
Memory threats detected : 0
Registry items scanned : 6347
Registry threats detected : 1
File items scanned : 75545
File threats detected : 4

Adware.Tracking Cookie
C:\Documents and Settings\Anthony\Cookies\anthony@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Anthony\Cookies\anthony@atdmt[2].txt
C:\Documents and Settings\Anthony\Cookies\anthony@adopt.euroclick[1].txt

Trojan.Fake-Alert/Trace
HKU\S-1-5-21-4139487412-3722759815-870750792-1006\SOFTWARE\Microsoft\fias4013

Adware.Vundo Variant/ESET
C:\WINDOWS\SYSTEM32\ZANOWAPU.DLL


Am I clean now or do I need to do further scans?

Thanks again for your help ... off to bed now, but will check in the morning! have a nice evening!

Hallie

#9 boopme

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Posted 01 January 2009 - 11:14 PM

OK better let's do one more MBAM scan,like the post above. Only this time do a quick scan. Good night.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 Hallie1213

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Posted 02 January 2009 - 08:34 AM

Ok - did a quick scan this morning and no malicious items were found. Yippee! Here is the log:

Malwarebytes' Anti-Malware 1.31
Database version: 1589
Windows 5.1.2600 Service Pack 3

1/2/2009 7:31:46 AM
mbam-log-2009-01-02 (07-31-46).txt

Scan type: Quick Scan
Objects scanned: 58340
Time elapsed: 6 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Computer performance is back to normal. No pop ups thus far and access to e-mail has been restored. Do you think we got rid of this thing?

Thanks!
Hallie

#11 boopme

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Posted 02 January 2009 - 11:35 AM

Looks like you got the beast Hallie!
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 Hallie1213

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Posted 02 January 2009 - 02:39 PM

Alright, I did this, no problem. Here's hoping that it's all taken care of.

Thank you so much for your help with all of this. You have really gone above and beyond with your help - it is greatly appreciated!

Hallie

#13 boopme

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Posted 02 January 2009 - 05:33 PM

You're welcome from all at BC!! Take a few moments to read quietman7's excellent tips...Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
Post #8 here ... http://www.bleepingcomputer.com/forums/t/162087/winprotector-38/
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 sdimeyahl

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Posted 25 January 2009 - 01:38 AM

i have done all of these steps and more and i still cannot get rid of the sorubaro.dll virus and i cant manually delete the entry as it doesnt find it not even in safe mode nothing can find it, its hidden but anytime i open anything it has a pop up for bad image everything, i need it off my laptop, pls help

#15 boopme

boopme

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Posted 25 January 2009 - 12:22 PM

To sdimeyahl

We need to run HJT.
Please follow this guide. go and do steps 6 and 7 ,, Preparation Guide For Use Before Using Hijackthis. Then go here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal ,click New Topic,give it a relevant Title and post that complete log.

Let me know it it went OK !
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