Posted 18 May 2005 - 01:19 PM
Last night my daughter was printing a picture for her term paper that she had saved in 'Word'. My Toshiba laptop had been overheating and shutting down and it did so in the middle of printing her picture. After a few minutes she tried restarting the computer and it would get to the user log-in area but after clicking on her name nothing would happen. I've been looking at it all morning and can't figure out what the problem is. I can start the computer in safe mode and run various programs (Quicken, Yahoo Site Builder, Works, Explorer), but when I try to start Word the computer freezes (under her user name or mine). I did a system restore to Monday, but that didn't help. I still can't get past the user log-in page in regular mode. I am running Windows XP Home. Any advice would be greatly appreciated.