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Combofix deleted desktop icons, profiles, outlook


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#1 Dumbo

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Posted 31 December 2008 - 01:50 AM

I tried combofix to delete malware that had infected two computers running Windows XP and Vista respectively -- yes, yes, I'm aware of all the disclaimers and that it should only be used under the supervision of a qualified expert, etc -- and apparently I didn't do it all that well. I'm not sure what went wrong, as when I ran it on the computer running Vista it seemed to work better (although I got a message on that computer that there were some windows issues needing repair, but after I clicked on the option for Windows to look for a solution the basic functionality seemed to work fine). Perhaps my mind slipped and I opened it not from the desktop but from the downloads folder on the XP machine.

Anyway, the results on the computer running XP were indeed disastrous: most (not all) of the desktop icons vanished, and the error message I get is that my "local profiles" can't be found. Thus, my "owner" profile and the associated password didn't work (although the computer gave me a temporary log on that allowed me to log on, and I reinserted my user name as "owner" and the same password, but after rebooting I get the same message that the local profiles can't be found).

More importantly, the Outlook desktop icon vanished, and when I try to open Outlook in other ways it doesn't recognize me and it tries to get me to configure Outlook as if for the first time. I've got years of email, contacts, tasks, calendar items, and notes that were all set up and organized in various folders I'm now having trouble accessing.

Stupidly, I didn't do the recovery prep that was recommended in conjunction with using the combofix program. I checked whether system restore might help, but all it says is C: monitoring, which doesn't mean much to me. Any suggestions, or am I just screwed?

Thanks,

Dumbo

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#2 quietman7

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Posted 31 December 2008 - 08:55 AM

Restoring Windows XP to a previous State
How to peform a System Restore from a command prompt in Safe Mode
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