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Icons and Taskbar missing in Windows XP


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16 replies to this topic

#1 numbersinthedark

numbersinthedark

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  • Gender:Female
  • Location:Michigan
  • Local time:08:37 AM

Posted 30 December 2008 - 10:37 PM

Upon Windows XP start up only my wallpaper shows. There are no icons, no task bar, no start menu, nothing, just a blank screen other than my wallpaper.

When use control+alt+delete I am able to pull up the task manager. However, when I start a new task called [explorer.exe], this does not bring up my taskbar or icons, although I do see the taskbar flash visibly for half a second, then disappear.

I tried this solution:

Just to let everyone know.... While surfing through the internet I found someone who solved this problem and has a way to fix it. There are 2 registry keys in the registry that are causing the problem. It affects the explorer.exe and iexplorer.exe files.

This is the key that needs to be deleted...

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\iexplorer.exe

Once these keys are deleted the desktop and internet explorer should come back to life.


I have gone to the registry, and looked for "explorer.exe" and "iexplorer.exe" (in the place specified) and found neither of those keys. I also tried this fix:

Go to regedit and set[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Shell"="explorer.exe",


but the value of the shell already contained "explorer.exe".

I received a message earlier that some files that Windows needs to run were missing/damaged, so I ran the repair install from my windows xp home CD.

I have also downloaded and installed several virus programs and run them. They did find a delete several viruses and trojans, but I still have the same problem.

This virus is also blocking some of the major antivirus/antispyware websites I have been visiting, however, I have been able to download them via download.com, since that website does not seem to be blocked.

When I do install several of the antivirus applications, the virus does not allow me to download updated definition files.

I downloaded HijackThis, but whenever I tried to open it and install it after download, I'll click HJTInstall.exe and it will come up asking me if I would like to run it. When I click "Run" the window goes away and nothing happens. I assume the trojan recognizes the name of this program. After downloading HJTInstall.exe, I went into the Task Manager and started a new task, then clicked Browse. I went to the desktop where my HijackThis installer was located. I then changed the name from HJTInstall.exe to some nonsense word, like hlep.exe. Then I was able to run the installer and start HijackThis! As an extra precaution, I also changed the name of the folder directory in which it installed. Example: C:/Program Files/hlep instead of C:/Program Files/Trend Micro/HijackThis

I was able to generate a logfile, but could not figure out how to get it off this computer. I tried Yahoo mail, Gmail, yahoo briefcase, google docs, blogs, and my local network -- all different attempts to move the HijackThis log onto another computer, but none of them worked.

I also tried the following solution:

Microsoft TechNet Forums - vundo trojan
http://social.technet.microsoft.com/forums...8-22f1440f54d9/

Hello.
If you are experiencing the problems named in the topic thread you may be losing your patience and mind by now!
I picked up this trojan 2 days ago and it has taken me one re-install and that long to fix it.
Forget the advice from symantec and microsoft - the vundo removers do not work.

The answer is to install and run 'superantispyware' - this spotted 4 vundo varients immediately, removed them and all if working fine.


I was able to download and install SuperAntiSpyware, and manually update the definitions file, but I still have the same problem.

I did delete a file called shmgrate.exe from Windows/System 32. This file was listed on a Norton webpage as part of the Backdoor.Gaster worm. The Norton site also stated:

Adds the value "Shmgrate.exe"="%Sysdir%\ibot4.exe" to the registry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

but I did not see this registry key when I ran regedit.

Finally I discovered this forum and it seems that it might allow me to post my logfile here!

Thank you in advance!


DDS (Version 1.1.0) - NTFSx86
Run by Elana at 20:44:17.46 on Tue 12/30/2008
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_03
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.382.70 [GMT -6:00]

AV: Spyware Doctor with AntiVirus *On-access scanning enabled* (Updated)
AV: Norton Internet Security *On-access scanning enabled* (Outdated)
AV: Avira AntiVir PersonalEdition *On-access scanning enabled* (Outdated)
FW: Norton Internet Security *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\taskmgr.exe
C:\PROGRA~1\MOZILL~1\FIREFOX.EXE
C:\Program Files\SASP\SUPERAntiSpyware.exe
C:\Documents and Settings\Elana\Desktop\dds.scr
C:\WINDOWS\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant =
uURLSearchHooks: H - No File
uURLSearchHooks: H - No File
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: NoExplorer - No File
TB: Norton AntiVirus: {42cdd1bf-3ffb-4238-8ad1-7859df00b1d6} - c:\program files\norton internet security\norton antivirus\NavShExt.dll
TB: MSN: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\msn apps\msn toolbar\01.02.5000.1021\en-us\msntb.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
TB: {DE9C389F-3316-41A7-809B-AA305ED9D922} - No File
TB: {37B85A29-692B-4205-9CAD-2626E4993404} - No File
TB: {855F3B16-6D32-4FE6-8A56-BBB695989046} - No File
TB: Lexmark Toolbar: {1017a80c-6f09-4548-a84d-edd6ac9525f0} - c:\program files\lexmark toolbar\toolband.dll
EB: &Yahoo! Messenger: {4528bbe0-4e08-11d5-ad55-00010333d0ad} - c:\progra~1\yahoo!\common\yhexbmesus.dll
EB: {AEDFD715-68DA-7365-8D9F-10A8BD2FC4CF} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\NPSWF32_FlashUtil.exe -p
mRun: [ccApp] "c:\program files\common files\symantec shared\ccApp.exe"
mRun: [SynTPLpr] c:\program files\synaptics\syntp\SynTPLpr.exe
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [avgnt] "c:\program files\avira\antivir personaledition classic\avgnt.exe" /min
mRun: [WinPatrol] c:\program files\billp studios\winpatrol\winpatrol.exe -expressboot
mRun: [SBAMTray] c:\program files\sunbelt software\counterspy\SBAMTray.exe
mRun: [ISTray] "c:\program files\spyware doctor\pctsTray.exe"
IE: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-us\local\search.html
IE: &Yahoo! Search - file:///c:\program files\yahoo!\Common/ycsrch.htm
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office11\EXCEL.EXE/3000
IE: Yahoo! &Dictionary - file:///c:\program files\yahoo!\Common/ycdict.htm
IE: Yahoo! &Maps - file:///c:\program files\yahoo!\Common/ycmap.htm
IE: Yahoo! &SMS - file:///c:\program files\yahoo!\Common/ycsms.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_03\bin\ssv.dll
LSP: c:\program files\common files\is3\anti-spyware\iS3lsp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: !SASWinLogon - c:\program files\sasp\SASWINLO.dll
Notify: AtiExtEvent - Ati2evxx.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\sasp\SASSEH.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\elana\applic~1\mozilla\firefox\profiles\gwvcroc4.default\
FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-msgr&p=
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-msgr&p=
FF - component: c:\program files\mozilla firefox\\components\jar50.dll
FF - component: c:\program files\mozilla firefox\\components\jsd3250.dll
FF - component: c:\program files\mozilla firefox\\components\myspell.dll
FF - component: c:\program files\mozilla firefox\\components\spellchk.dll
FF - component: c:\program files\mozilla firefox\\components\xpinstal.dll

============= SERVICES / DRIVERS ===============

R0 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2008-12-11 42376]
R0 szkg5;szkg;c:\windows\system32\drivers\szkg.sys [2008-10-8 49664]
R1 avgio;avgio;\??\c:\program files\avira\antivir personaledition classic\avgio.sys [2008-12-11 11840]
R1 IKSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2008-12-11 66952]
R1 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2008-12-11 81288]
R1 SASDIFSV;SASDIFSV;\??\c:\program files\sasp\SASDIFSV.SYS [2008-12-22 8944]
R1 SASKUTIL;SASKUTIL;\??\c:\program files\sasp\SASKUTIL.sys [2008-12-22 55024]
R2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler;"c:\program files\avira\antivir personaledition classic\sched.exe" [2008-12-11 68865]
R2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard;"c:\program files\avira\antivir personaledition classic\avguard.exe" [2008-12-11 151297]
R2 ccSetMgr;Symantec Settings Manager;"c:\program files\common files\symantec shared\ccSetMgr.exe" [2004-8-28 164984]
R2 SAVRTPEL;SAVRTPEL;\??\c:\program files\norton internet security\norton antivirus\SAVRTPEL.SYS [2004-7-24 49808]
R2 SBAMSvc;Sunbelt VIPRE Antivirus Service;"c:\program files\sunbelt software\counterspy\SBAMSvc.exe" [2008-8-26 869672]
R2 sdAuxService;PC Tools Auxiliary Service;c:\program files\spyware doctor\pctsAuxs.exe [2008-12-11 356920]
R2 sdCoreService;PC Tools Security Service;c:\program files\spyware doctor\pctsSvc.exe [2008-12-11 1073544]
R3 avgntflt;avgntflt;\??\c:\program files\avira\antivir personaledition classic\avgntflt.sys [2008-12-11 52032]
R3 HSFHWATI;HSFHWATI;c:\windows\system32\drivers\HSFHWATI.sys [2006-3-21 200192]
R3 SASENUM;SASENUM;\??\c:\program files\sasp\SASENUM.SYS [2008-12-22 7408]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245;"c:\program files\google\google desktop search\GoogleDesktop.exe" []
S3 NAVENG;NAVENG;\??\c:\progra~1\common~1\symant~1\virusd~1\20050320.009\NAVENG.Sys [2006-3-21 73728]
S3 NAVEX15;NAVEX15;\??\c:\progra~1\common~1\symant~1\virusd~1\20050320.009\NavEx15.Sys [2006-3-21 631040]
S3 SAVRT;SAVRT;\??\c:\program files\norton internet security\norton antivirus\SAVRT.SYS [2004-7-24 335504]
S3 SAVScan;SAVScan;"c:\program files\norton internet security\norton antivirus\SAVScan.exe" [2004-7-24 197864]
S3 SBRE;SBRE;\??\c:\windows\system32\drivers\SBREdrv.sys [2007-11-6 87848]
S4 ccEvtMgr;Symantec Event Manager;"c:\program files\common files\symantec shared\ccEvtMgr.exe" [2004-8-28 197752]
S4 ccProxy;Symantec Network Proxy;"c:\program files\common files\symantec shared\ccProxy.exe" [2004-8-28 234616]
S4 ccPwdSvc;Symantec Password Validation;"c:\program files\common files\symantec shared\ccPwdSvc.exe" [2004-8-28 78968]
S4 lxdd_device;lxdd_device;c:\windows\system32\lxddcoms.exe -service []
S4 navapsvc;Norton AntiVirus Auto-Protect Service;"c:\program files\norton internet security\norton antivirus\navapsvc.exe" [2004-10-28 176768]
S4 SBService;ScriptBlocking Service;c:\progra~1\common~1\symant~1\script~1\SBServ.exe [2004-10-28 66688]
S4 Viewpoint Manager Service;Viewpoint Manager Service;"c:\program files\viewpoint\common\ViewpointService.exe" []

=============== Created Last 30 ================

2008-12-30 20:14 <DIR> --d----- c:\docume~1\alluse~1\applic~1\SUPERAntiSpyware.com
2008-12-30 20:14 <DIR> --d----- c:\program files\SASP
2008-12-30 20:14 <DIR> --d----- c:\docume~1\elana\applic~1\SUPERAntiSpyware.com
2008-12-30 20:13 <DIR> --d----- c:\program files\common files\Wise Installation Wizard
2008-12-30 17:07 102,664 a------- c:\windows\system32\drivers\tmcomm.sys
2008-12-30 17:05 <DIR> --d----- c:\documents and settings\elana\.housecall6.6
2008-12-30 13:17 <DIR> --d----- c:\windows\Recent
2008-12-30 13:17 <DIR> --d----- c:\windows\Cookies
2008-12-20 18:03 <DIR> --d----- c:\program files\EasyCleaner
2008-12-20 17:37 116,224 ac------ c:\windows\system32\dllcache\xrxwiadr.dll
2008-12-20 17:37 23,040 ac------ c:\windows\system32\dllcache\xrxwbtmp.dll
2008-12-20 17:37 18,944 ac------ c:\windows\system32\dllcache\xrxscnui.dll
2008-12-20 17:37 27,648 ac------ c:\windows\system32\dllcache\xrxftplt.exe
2008-12-20 17:37 4,608 ac------ c:\windows\system32\dllcache\xrxflnch.exe
2008-12-20 17:37 99,865 ac------ c:\windows\system32\dllcache\xlog.exe
2008-12-20 17:36 16,970 ac------ c:\windows\system32\dllcache\xem336n5.sys
2008-12-20 17:36 19,455 ac------ c:\windows\system32\dllcache\wvchntxx.sys
2008-12-20 17:36 12,063 ac------ c:\windows\system32\dllcache\wsiintxx.sys
2008-12-20 17:36 8,192 ac------ c:\windows\system32\dllcache\wshirda.dll
2008-12-20 17:36 154,624 ac------ c:\windows\system32\dllcache\wlluc48.sys
2008-12-20 17:36 34,890 ac------ c:\windows\system32\dllcache\wlandrv2.sys
2008-12-20 17:36 771,581 ac------ c:\windows\system32\dllcache\winacisa.sys
2008-12-20 17:36 53,760 ac------ c:\windows\system32\dllcache\wiamsmud.dll
2008-12-20 17:34 397,502 ac------ c:\windows\system32\dllcache\vpctcom.sys
2008-12-20 17:34 604,253 ac------ c:\windows\system32\dllcache\vmodem.sys
2008-12-20 17:34 249,402 ac------ c:\windows\system32\dllcache\vinwm.sys
2008-12-20 17:34 24,576 ac------ c:\windows\system32\dllcache\viairda.sys
2008-12-20 17:34 5,376 ac------ c:\windows\system32\dllcache\viaide.sys
2008-12-20 17:34 11,325 ac------ c:\windows\system32\dllcache\vchnt5.dll
2008-12-20 17:34 687,999 ac------ c:\windows\system32\dllcache\usrwdxjs.sys
2008-12-20 17:34 765,884 ac------ c:\windows\system32\dllcache\usrti.sys
2008-12-20 17:34 113,762 ac------ c:\windows\system32\dllcache\usrpda.sys
2008-12-20 17:34 7,556 ac------ c:\windows\system32\dllcache\usroslba.sys
2008-12-20 17:34 224,802 ac------ c:\windows\system32\dllcache\usr1807a.sys
2008-12-20 17:34 794,399 ac------ c:\windows\system32\dllcache\usr1806v.sys
2008-12-20 17:34 793,598 ac------ c:\windows\system32\dllcache\usr1806.sys
2008-12-20 17:32 11,520 ac------ c:\windows\system32\dllcache\twotrack.sys
2008-12-20 17:32 166,784 ac------ c:\windows\system32\dllcache\tridxpm.sys
2008-12-20 17:32 525,568 ac------ c:\windows\system32\dllcache\tridxp.dll
2008-12-20 17:32 159,232 ac------ c:\windows\system32\dllcache\tridkbm.sys
2008-12-20 17:32 440,576 ac------ c:\windows\system32\dllcache\tridkb.dll
2008-12-20 17:32 222,336 ac------ c:\windows\system32\dllcache\trid3dm.sys
2008-12-20 17:32 315,520 ac------ c:\windows\system32\dllcache\trid3d.dll
2008-12-20 17:32 34,375 ac------ c:\windows\system32\dllcache\tpro4.sys
2008-12-20 17:32 42,496 ac------ c:\windows\system32\dllcache\tp4res.dll
2008-12-20 17:32 82,944 ac------ c:\windows\system32\dllcache\tp4mon.exe
2008-12-20 17:32 31,744 ac------ c:\windows\system32\dllcache\tp4.dll
2008-12-20 17:32 4,992 ac------ c:\windows\system32\dllcache\toside.sys
2008-12-20 17:32 230,912 ac------ c:\windows\system32\dllcache\tosdvd03.sys
2008-12-20 17:31 241,664 ac------ c:\windows\system32\dllcache\tosdvd02.sys
2008-12-20 17:31 28,232 ac------ c:\windows\system32\dllcache\tos4mo.sys
2008-12-20 17:31 123,995 ac------ c:\windows\system32\dllcache\tjisdn.sys
2008-12-20 17:31 138,528 ac------ c:\windows\system32\dllcache\tgiulnt5.sys
2008-12-20 17:31 81,408 ac------ c:\windows\system32\dllcache\tgiul50.dll
2008-12-20 17:31 149,376 ac------ c:\windows\system32\dllcache\tffsport.sys
2008-12-20 17:31 17,129 ac------ c:\windows\system32\dllcache\tdkcd31.sys
2008-12-20 17:31 37,961 ac------ c:\windows\system32\dllcache\tdk100b.sys
2008-12-20 17:31 30,464 ac------ c:\windows\system32\dllcache\tbatm155.sys
2008-12-20 17:31 7,040 ac------ c:\windows\system32\dllcache\tandqic.sys
2008-12-20 17:31 36,640 ac------ c:\windows\system32\dllcache\t2r4mini.sys
2008-12-20 17:29 16,896 ac------ c:\windows\system32\dllcache\stcusb.sys
2008-12-20 17:29 48,736 ac------ c:\windows\system32\dllcache\srwlnd5.sys
2008-12-20 17:29 99,328 ac------ c:\windows\system32\dllcache\srusd.dll
2008-12-20 17:29 24,660 ac------ c:\windows\system32\dllcache\spxupchk.dll
2008-12-20 17:29 61,824 ac------ c:\windows\system32\dllcache\speed.sys
2008-12-20 17:29 106,584 ac------ c:\windows\system32\dllcache\spdports.dll
2008-12-20 17:29 19,072 ac------ c:\windows\system32\dllcache\sparrow.sys
2008-12-20 17:29 7,552 ac------ c:\windows\system32\dllcache\sonypvu1.sys
2008-12-20 17:29 37,040 ac------ c:\windows\system32\dllcache\sonypi.sys
2008-12-20 17:29 114,688 ac------ c:\windows\system32\dllcache\sonypi.dll
2008-12-20 17:29 20,752 ac------ c:\windows\system32\dllcache\sonync.sys
2008-12-20 17:29 9,600 ac------ c:\windows\system32\dllcache\sonymc.sys
2008-12-20 17:29 7,552 ac------ c:\windows\system32\dllcache\sonyait.sys
2008-12-20 17:27 286,792 ac------ c:\windows\system32\dllcache\slextspk.dll
2008-12-20 17:26 161,568 ac------ c:\windows\system32\dllcache\sgsmusb.sys
2008-12-20 17:26 18,400 ac------ c:\windows\system32\dllcache\sgsmld.sys
2008-12-20 17:26 98,080 ac------ c:\windows\system32\dllcache\sgiulnt5.sys
2008-12-20 17:26 386,560 ac------ c:\windows\system32\dllcache\sgiul50.dll
2008-12-20 17:26 36,480 ac------ c:\windows\system32\dllcache\sfmanm.sys
2008-12-20 17:26 6,784 ac------ c:\windows\system32\dllcache\serscan.sys
2008-12-20 17:26 17,664 ac------ c:\windows\system32\dllcache\sermouse.sys
2008-12-20 17:26 11,520 ac------ c:\windows\system32\dllcache\scsiscan.sys
2008-12-20 17:26 6,912 ac------ c:\windows\system32\dllcache\seaddsmc.sys
2008-12-20 17:26 11,648 ac------ c:\windows\system32\dllcache\scsiprnt.sys
2008-12-20 17:26 17,280 ac------ c:\windows\system32\dllcache\scr111.sys
2008-12-20 17:26 16,640 ac------ c:\windows\system32\dllcache\scmstcs.sys
2008-12-20 17:26 23,936 ac------ c:\windows\system32\dllcache\sccmusbm.sys
2008-12-20 17:24 20,992 ac------ c:\windows\system32\dllcache\rtl8139.sys
2008-12-20 17:23 49,024 ac------ c:\windows\system32\dllcache\ql1280.sys
2008-12-20 17:22 17,792 ac------ c:\windows\system32\dllcache\ppa.sys
2008-12-20 17:21 30,282 ac------ c:\windows\system32\dllcache\pcntn5hl.sys
2008-12-20 17:20 54,528 ac------ c:\windows\system32\dllcache\opl3sax.sys
2008-12-20 17:19 65,278 ac------ c:\windows\system32\dllcache\netflx3.sys
2008-12-20 17:18 19,968 ac------ c:\windows\system32\dllcache\mxnic.sys
2008-12-20 17:17 56,832 ac------ c:\windows\system32\dllcache\msdvbnp.ax
2008-12-20 17:16 58,880 ac------ c:\windows\system32\dllcache\m3092dc.dll
2008-12-20 17:15 37,376 ac------ c:\windows\system32\dllcache\kousd.dll
2008-12-20 17:14 372,824 ac------ c:\windows\system32\dllcache\iconf32.dll
2008-12-20 17:13 1,041,536 ac------ c:\windows\system32\dllcache\hsfdpsp2.sys
2008-12-20 17:12 19,456 ac------ c:\windows\system32\dllcache\hr1w.dll
2008-12-20 17:11 20,352 ac------ c:\windows\system32\dllcache\hidbatt.sys
2008-12-20 17:10 22,090 ac------ c:\windows\system32\dllcache\fem556n5.sys
2008-12-20 17:09 72,192 ac------ c:\windows\system32\dllcache\es1969.sys
2008-12-20 17:08 20,992 ac------ c:\windows\system32\dllcache\dshowext.ax
2008-12-20 17:07 24,064 ac------ c:\windows\system32\dllcache\devldr32.exe
2008-12-20 17:06 44,032 ac------ c:\windows\system32\dllcache\cnusd.dll
2008-12-20 17:05 18,944 ac------ c:\windows\system32\dllcache\bthusb.sys
2008-12-20 17:04 36,463 ac------ c:\windows\system32\dllcache\ati1tuxx.sys
2008-12-20 17:03 66,048 ac------ c:\windows\system32\dllcache\s3legacy.dll
2008-12-20 17:03 2,145,280 ac------ c:\windows\system32\dllcache\ntkrnlmp.exe
2008-12-20 16:45 <DIR> --d----- c:\program files\help
2008-12-11 23:52 81,288 a------- c:\windows\system32\drivers\iksyssec.sys
2008-12-11 23:52 66,952 a------- c:\windows\system32\drivers\iksysflt.sys
2008-12-11 23:52 42,376 a------- c:\windows\system32\drivers\ikfilesec.sys
2008-12-11 23:52 29,576 a------- c:\windows\system32\drivers\kcom.sys
2008-12-11 23:52 <DIR> --d----- c:\program files\Spyware Doctor
2008-12-11 23:52 <DIR> --d----- c:\docume~1\elana\applic~1\PC Tools
2008-12-11 23:49 <DIR> --d----- c:\docume~1\elana\applic~1\Sunbelt
2008-12-11 23:48 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sunbelt
2008-12-11 23:48 <DIR> --d----- c:\program files\Sunbelt Software
2008-12-11 22:19 41,600 ac------ c:\windows\system32\dllcache\weitekp9.dll
2008-12-11 22:19 31,232 ac------ c:\windows\system32\dllcache\weitekp9.sys
2008-12-11 22:19 48,256 ac------ c:\windows\system32\dllcache\w32.dll
2008-12-11 22:17 7,680 ac------ c:\windows\system32\dllcache\migregdb.exe
2008-12-11 22:17 92,416 ac------ c:\windows\system32\dllcache\mga.sys
2008-12-11 22:17 92,032 ac------ c:\windows\system32\dllcache\mga.dll
2008-12-11 22:17 65,536 ac------ c:\windows\system32\dllcache\EXCH_mailmsg.dll
2008-12-11 22:17 22,528 ac------ c:\windows\system32\dllcache\lpdsvc.dll
2008-12-11 22:17 18,944 ac------ c:\windows\system32\dllcache\lprmon.dll
2008-12-11 22:17 33,792 ac------ c:\windows\system32\dllcache\lmmib2.dll
2008-12-11 22:17 18,432 ac------ c:\windows\system32\dllcache\jupiw.dll
2008-12-11 22:17 35,328 ac------ c:\windows\system32\dllcache\iprip.dll
2008-12-11 22:17 59,392 ac------ c:\windows\system32\dllcache\imscinst.exe
2008-12-11 22:15 5,632 ac------ c:\windows\system32\dllcache\EXCH_adsiisex.dll
2008-12-11 22:12 488 a---hr-- c:\windows\system32\logonui.exe.manifest
2008-12-11 22:12 749 a---hr-- c:\windows\WindowsShell.Manifest
2008-12-11 22:12 749 a---hr-- c:\windows\system32\wuaucpl.cpl.manifest
2008-12-11 22:12 749 a---hr-- c:\windows\system32\sapi.cpl.manifest
2008-12-11 22:12 749 a---hr-- c:\windows\system32\ncpa.cpl.manifest
2008-12-11 22:11 16,384 ac------ c:\windows\system32\dllcache\isignup.exe
2008-12-11 22:11 7,168 ac------ c:\windows\system32\dllcache\bitsprx4.dll
2008-12-11 22:11 7,168 a------- c:\windows\system32\bitsprx4.dll
2008-12-11 22:08 290,304 ac------ c:\windows\system32\dllcache\rhttpaa.dll
2008-12-11 22:08 136,192 ac------ c:\windows\system32\dllcache\aaclient.dll
2008-12-11 22:08 53,248 ac------ c:\windows\system32\dllcache\tsgqec.dll
2008-12-11 22:08 290,304 a------- c:\windows\system32\rhttpaa.dll
2008-12-11 22:08 136,192 a------- c:\windows\system32\aaclient.dll
2008-12-11 22:08 53,248 a------- c:\windows\system32\tsgqec.dll
2008-12-11 22:04 5,208 a------- c:\windows\system32\pid.PNF
2008-12-11 21:55 16,535 a----r-- c:\windows\SETFD.tmp
2008-12-11 21:55 1,088,840 a----r-- c:\windows\SETF1.tmp
2008-12-11 21:55 1,296,669 a----r-- c:\windows\SETF0.tmp
2008-12-11 15:42 <DIR> --d----- c:\windows\system32\scripting
2008-12-11 15:42 <DIR> --d----- c:\windows\system32\en
2008-12-11 15:42 <DIR> --d----- c:\windows\Network Diagnostic
2008-12-11 15:42 <DIR> --d----- c:\windows\L2Schemas
2008-12-11 12:20 <DIR> --d----- c:\docume~1\elana\applic~1\WinPatrol
2008-12-11 12:20 <DIR> --d----- c:\program files\BillP Studios
2008-12-11 12:17 <DIR> --d----- c:\program files\Avira
2008-12-11 12:17 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Avira
2008-12-11 04:16 <DIR> --d----- c:\program files\common files\Scanner
2008-12-11 04:16 <DIR> --d----- c:\program files\CA Yahoo! Anti-Spy
2008-12-11 04:10 <DIR> --d----- c:\program files\CCleaner

==================== Find3M ====================

2008-12-20 17:44 2,707 a------- c:\windows\system32\TDSSdlpb.dll
2008-12-12 02:48 82,791 a------- c:\windows\pchealth\helpctr\offlinecache\index.dat
2008-12-11 22:10 23,348 a------- c:\windows\system32\emptyregdb.dat
2008-11-17 18:04 165 a------- c:\docume~1\alluse~1\applic~1\service.dat
2008-11-11 14:35 364,544 a----r-- c:\windows\system32\IS3DBA5.dll
2008-10-23 10:01 17,408 a----r-- c:\windows\system32\SZIO5.dll
2008-10-23 10:00 278,528 a----r-- c:\windows\system32\SZBase5.dll
2008-10-23 10:00 536,576 a----r-- c:\windows\system32\SZComp5.dll
2007-05-04 18:10 7,160 a------- c:\docume~1\elana\applic~1\wklnhst.dat

============= FINISH: 20:46:26.78 ===============

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#2 numbersinthedark

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Posted 30 December 2008 - 10:53 PM

I don't seem to be able to upload and attach the Attach.txt file, although I do have it available if necessary.

OH! I think it worked this time!

Attached Files



#3 numbersinthedark

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Posted 02 January 2009 - 11:44 PM

I have noticed that there are some other posts in the holding tank that are around a common theme; Google searches are re-routed, and sent to websites such as bestwebchoices.com.

In case it helps, my computer is doing similar things (in addition to all the other crap listed above).

I bet you guys are swamped over the holidays... thank you so much for offering this service! :thumbsup:

And Happy New Year! :)

#4 suebaby41

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Posted 10 January 2009 - 12:14 PM

Welcome to the BleepingComputer Forums.

Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Please post the contents of log.txt.
Thank you for your patience.

Please see Preparation Guide for use before posting about your potential Malware problem.

If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped.

While we are working on your HijackThis log, please:
  • Reply to this thread; do not start another!
  • Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so.
  • Do not run any other tool until instructed to do so!
  • Let me know if any of the links do not work or if any of the tools do not work.
  • Tell me about problems or symptoms that occur during the fix.
  • Do not run any other programs or open any other windows while doing a fix.
  • Ask any questions that you have regarding the fix(es), the infection(s), the performance of your computer, etc.
Thanks.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
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No reply within 5 days will result in your topic being closed. If you need more time, please let me know by posting in this topic so that your topic will not be closed.

#5 numbersinthedark

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Posted 12 January 2009 - 12:51 AM

Here are contents of log.txt:

Logfile of random's system information tool 1.05 (written by random/random)
Run by Elana at 2009-01-11 23:44:16
Microsoft Windows XP Home Edition Service Pack 3
System drive C: has 38 GB (66%) free of 57 GB
Total RAM: 382 MB (10% free)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:44:35 PM, on 1/11/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\system32\msdtc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Mozilla Firefox\firefox.exe
\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\Documents and Settings\Elana\Desktop\RSIT.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\help\Elana.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [SBAMTray] C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SRFirstRun] rundll32 srclient.dll,CreateFirstRunRp
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p
O4 - HKUS\S-1-5-21-1060284298-1993962763-725345543-1005\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Friend')
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SASP\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (file missing)
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\shared\hpqwmi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: lxcg_device - Unknown owner - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: Sunbelt VIPRE Antivirus Service (SBAMSvc) - Sunbelt Software - C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 7549 bytes

======Scheduled tasks folder======

C:\WINDOWS\tasks\Symantec NetDetect.job

======Registry dump======

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}]
&Yahoo! Toolbar Helper - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll [2008-05-15 817936]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run]
"ccApp"=C:\Program Files\Common Files\Symantec Shared\ccApp.exe [2004-08-28 58488]
"SynTPLpr"=C:\Program Files\Synaptics\SynTP\SynTPLpr.exe [2005-02-02 102492]
"SynTPEnh"=C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [2005-02-02 692316]
"avgnt"=C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe [2008-06-12 266497]
"WinPatrol"=C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe [2008-10-09 333120]
"SBAMTray"=C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe [2008-08-26 677160]
"ISTray"=C:\Program Files\Spyware Doctor\pctsTray.exe [2008-07-16 1166216]
"ATIModeChange"=C:\WINDOWS\system32\Ati2mdxx.exe [2005-04-11 25088]
"SRFirstRun"=rundll32 srclient.dll []

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run]
"ctfmon.exe"=C:\WINDOWS\system32\ctfmon.exe [2008-04-14 15360]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce]
"FlashPlayerUpdate"=C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe [2007-06-11 190696]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ATIModeChange]
C:\WINDOWS\system32\Ati2mdxx.exe [2005-04-11 25088]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Cpqset]
C:\Program Files\HPQ\Default Settings\cpqset.exe [2005-02-17 233534]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\eabconfg.cpl]
C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe [2004-12-03 290816]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Google Desktop Search]
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe /startup []

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Messenger (Yahoo!)]
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe [2008-10-16 4347120]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\UserFaultCheck]
C:\WINDOWS\system32\dumprep 0 -u []

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\!SASWinLogon]
C:\Program Files\SASP\SASWINLO.dll [2008-12-22 356352]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\AtiExtEvent]
C:\WINDOWS\system32\Ati2evxx.dll [2005-04-11 46080]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks]
"{5AE067D3-9AFB-48E0-853A-EBB7F4A000DA}"=C:\Program Files\SASP\SASSEH.DLL [2008-05-13 77824]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\SBAMSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdauxservice]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\sdcoreservice]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\SBAMSvc]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\sdauxservice]

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\network\sdcoreservice]

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]
"dontdisplaylastusername"=0
"legalnoticecaption"=
"legalnoticetext"=
"shutdownwithoutlogon"=1
"undockwithoutlogon"=1

[HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\explorer]
"NoDriveTypeAutoRun"=145

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Yahoo!\Messenger\YPager.exe"="C:\Program Files\Yahoo!\Messenger\YPager.exe:*:Enabled:Yahoo! Messenger"
"C:\Program Files\Yahoo!\Messenger\YServer.exe"="C:\Program Files\Yahoo!\Messenger\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\WINDOWS\system32\lxcgcoms.exe"="C:\WINDOWS\system32\lxcgcoms.exe:*:Enabled:2300 Series"
"C:\Program Files\BearShare\BearShare.exe"="C:\Program Files\BearShare\BearShare.exe:*:Enabled:BearShare"
"C:\Program Files\AIM\aim.exe"="C:\Program Files\AIM\aim.exe:*:Enabled:AOL Instant Messenger"
"C:\Program Files\iTunes\iTunes.exe"="C:\Program Files\iTunes\iTunes.exe:*:Enabled:iTunes"
"C:\Program Files\ICQ6\ICQ.exe"="C:\Program Files\ICQ6\ICQ.exe:*:Enabled:ICQ6"
"C:\Program Files\Bonjour\mDNSResponder.exe"="C:\Program Files\Bonjour\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\Program Files\Ruckus Player\Ruckus.exe"="C:\Program Files\Ruckus Player\Ruckus.exe:*:Enabled:Ruckus"
"C:\WINDOWS\system32\lxddcoms.exe"="C:\WINDOWS\system32\lxddcoms.exe:*:Enabled:Lexmark Communications System"
"C:\Program Files\Lexmark 2500 Series\lxddamon.exe"="C:\Program Files\Lexmark 2500 Series\lxddamon.exe:*:Enabled:Lexmark Device Monitor"
"C:\Program Files\Lexmark 2500 Series\App4R.exe"="C:\Program Files\Lexmark 2500 Series\App4R.exe:*:Enabled:Lexmark Imaging Studio"
"C:\Program Files\MSN Messenger\msnmsgr.exe"="C:\Program Files\MSN Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\Program Files\MSN Messenger\livecall.exe"="C:\Program Files\MSN Messenger\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"C:\Program Files\Skype\Phone\Skype.exe"="C:\Program Files\Skype\Phone\Skype.exe:*:Enabled:Skype"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\system32\sessmgr.exe"="%windir%\system32\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\Program Files\Lexmark 2500 Series\app4r.exe"="C:\Program Files\Lexmark 2500 Series\app4r.exe:*:Enabled:BorgListener"
"C:\Program Files\MSN Messenger\msnmsgr.exe"="C:\Program Files\MSN Messenger\msnmsgr.exe:*:Enabled:Windows Live Messenger 8.1"
"C:\Program Files\MSN Messenger\livecall.exe"="C:\Program Files\MSN Messenger\livecall.exe:*:Enabled:Windows Live Messenger 8.1 (Phone)"
"%windir%\Network Diagnostic\xpnetdiag.exe"="%windir%\Network Diagnostic\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

======List of files/folders created in the last 1 months======

2009-01-11 23:44:16 ----D---- C:\rsit
2009-01-11 23:36:55 ----D---- C:\WINDOWS\Prefetch
2009-01-11 23:29:06 ----D---- C:\WINDOWS\LastGood.Tmp
2009-01-11 23:28:36 ----A---- C:\WINDOWS\OEWABLog.txt
2009-01-11 23:26:49 ----RAH---- C:\WINDOWS\system32\logonui.exe.manifest
2009-01-11 23:25:23 ----D---- C:\Program Files\ComPlus Applications
2009-01-11 23:13:52 ----A---- C:\WINDOWS\system32\spxcoins.dll
2009-01-11 23:13:52 ----A---- C:\WINDOWS\system32\irclass.dll
2009-01-11 23:13:29 ----RA---- C:\WINDOWS\SETD5.tmp
2009-01-11 23:13:23 ----RA---- C:\WINDOWS\SETC9.tmp
2009-01-11 23:13:20 ----RA---- C:\WINDOWS\SETC6.tmp
2009-01-11 15:09:59 ----A---- C:\WINDOWS\setuplog.txt
2009-01-11 13:08:10 ----A---- C:\KeyUpdateTool_enu.exe
2009-01-11 12:47:31 ----D---- C:\keyfinder.2.0.1
2009-01-11 11:49:10 ----A---- C:\wkwpac.dll
2009-01-11 11:48:57 ----A---- C:\WPABALN.EXE-18F87702.pf
2008-12-30 20:14:33 ----D---- C:\Documents and Settings\All Users\Application Data\SUPERAntiSpyware.com
2008-12-30 20:14:25 ----D---- C:\Program Files\SASP
2008-12-30 20:14:25 ----D---- C:\Documents and Settings\Elana\Application Data\SUPERAntiSpyware.com
2008-12-30 20:13:49 ----D---- C:\Program Files\Common Files\Wise Installation Wizard
2008-12-30 20:13:44 ----SHD---- C:\Config.Msi
2008-12-30 17:48:05 ----D---- C:\Program Files\Virus Removal Tool
2008-12-30 13:17:53 ----D---- C:\WINDOWS\Temporary Internet Files
2008-12-30 13:17:53 ----D---- C:\WINDOWS\Temp
2008-12-30 13:17:53 ----D---- C:\WINDOWS\Recent
2008-12-30 13:17:53 ----D---- C:\WINDOWS\History
2008-12-30 13:17:53 ----D---- C:\WINDOWS\Cookies
2008-12-22 15:38:36 ----A---- C:\PE-Files.txt
2008-12-22 15:36:03 ----A---- C:\Win-Files.txt
2008-12-20 18:16:43 ----A---- C:\WINDOWS\SchedLgU.Txt
2008-12-20 18:03:46 ----D---- C:\Program Files\EasyCleaner
2008-12-20 16:45:35 ----D---- C:\Program Files\help

======List of files/folders modified in the last 1 months======

2009-01-11 23:41:35 ----D---- C:\Program Files\Mozilla Firefox
2009-01-11 23:40:08 ----D---- C:\WINDOWS\Registration
2009-01-11 23:39:59 ----AD---- C:\Documents and Settings\All Users\Application Data\TEMP
2009-01-11 23:39:29 ----HD---- C:\WINDOWS\inf
2009-01-11 23:38:18 ----D---- C:\WINDOWS\system32\CatRoot2
2009-01-11 23:37:49 ----D---- C:\WINDOWS\system32\drivers
2009-01-11 23:37:37 ----SHD---- C:\System Volume Information
2009-01-11 23:37:37 ----D---- C:\WINDOWS\system32\Restore
2009-01-11 23:36:55 ----D---- C:\WINDOWS
2009-01-11 23:36:00 ----D---- C:\WINDOWS\system32\config
2009-01-11 23:36:00 ----D---- C:\WINDOWS\system32
2009-01-11 23:33:34 ----RSHDC---- C:\WINDOWS\system32\dllcache
2009-01-11 23:29:32 ----D---- C:\Program Files\Windows Media Player
2009-01-11 23:29:30 ----D---- C:\WINDOWS\Help
2009-01-11 23:28:28 ----A---- C:\WINDOWS\ODBCINST.INI
2009-01-11 23:26:55 ----RD---- C:\WINDOWS\Web
2009-01-11 23:26:55 ----RD---- C:\Program Files
2009-01-11 23:26:39 ----RAH---- C:\WINDOWS\system32\cdplayer.exe.manifest
2009-01-11 23:26:19 ----A---- C:\WINDOWS\win.ini
2009-01-11 23:26:08 ----D---- C:\WINDOWS\system32\oobe
2009-01-11 23:25:45 ----D---- C:\WINDOWS\system32\Com
2009-01-11 23:25:08 ----A---- C:\WINDOWS\system32\PerfStringBackup.INI
2009-01-11 23:22:59 ----D---- C:\WINDOWS\security
2009-01-11 23:22:43 ----SH---- C:\boot.ini
2009-01-11 23:14:48 ----D---- C:\WINDOWS\system32\CatRoot
2009-01-11 23:14:00 ----A---- C:\WINDOWS\system.ini
2009-01-11 23:13:37 ----ASH---- C:\Documents and Settings\All Users\Application Data\desktop.ini
2009-01-11 21:56:41 ----D---- C:\Program Files\Common Files\Symantec Shared
2009-01-11 17:09:45 ----D---- C:\WINDOWS\system
2009-01-11 17:09:44 ----D---- C:\WINDOWS\system32\Setup
2009-01-11 17:09:30 ----D---- C:\WINDOWS\L2Schemas
2009-01-11 17:09:29 ----D---- C:\WINDOWS\system32\usmt
2009-01-11 17:09:16 ----D---- C:\WINDOWS\AppPatch
2009-01-11 17:09:11 ----D---- C:\WINDOWS\ime
2009-01-11 17:09:10 ----RSD---- C:\WINDOWS\Fonts
2009-01-11 17:09:09 ----D---- C:\WINDOWS\Media
2009-01-11 17:09:08 ----D---- C:\WINDOWS\Network Diagnostic
2009-01-11 17:09:04 ----D---- C:\WINDOWS\system32\scripting
2009-01-11 17:09:03 ----D---- C:\WINDOWS\system32\wbem
2009-01-11 17:08:48 ----D---- C:\WINDOWS\PeerNet
2009-01-11 17:08:26 ----D---- C:\WINDOWS\system32\npp
2009-01-11 17:08:15 ----D---- C:\WINDOWS\msagent
2009-01-11 17:08:09 ----D---- C:\WINDOWS\system32\en
2009-01-11 17:03:26 ----D---- C:\WINDOWS\twain_32
2009-01-11 17:02:30 ----D---- C:\WINDOWS\system32\icsxml
2009-01-11 17:01:43 ----D---- C:\WINDOWS\system32\ias
2009-01-11 17:01:35 ----D---- C:\WINDOWS\system32\1033
2009-01-11 16:59:59 ----D---- C:\WINDOWS\Driver Cache
2008-12-30 20:14:31 ----SHD---- C:\WINDOWS\Installer
2008-12-30 20:13:49 ----D---- C:\Program Files\Common Files
2008-12-30 20:06:01 ----D---- C:\WINDOWS\Debug
2008-12-30 18:09:17 ----D---- C:\Temp
2008-12-30 17:45:20 ----D---- C:\Program Files\Skype
2008-12-20 18:12:25 ----SHD---- C:\found.000
2008-12-20 18:12:25 ----D---- C:\Documents and Settings\All Users\Application Data\STOPzilla!
2008-12-20 18:03:49 ----HD---- C:\Program Files\InstallShield Installation Information
2008-12-20 17:44:27 ----A---- C:\WINDOWS\system32\TDSSdlpb.dll
2008-12-12 09:42:01 ----SD---- C:\WINDOWS\Tasks
2008-12-12 07:15:44 ----D---- C:\My Downloads

======List of drivers (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R1 AmdK8;AMD Processor Driver; C:\WINDOWS\system32\DRIVERS\AmdK8.sys [2004-08-11 39424]
R1 avgio;avgio; \??\C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgio.sys []
R1 avipbb;avipbb; C:\WINDOWS\system32\DRIVERS\avipbb.sys [2008-10-30 75072]
R1 eabfiltr;EABFiltr; \??\C:\WINDOWS\system32\drivers\EABFiltr.sys []
R1 IKSysFlt;System Filter Driver; C:\WINDOWS\system32\drivers\iksysflt.sys [2008-06-02 66952]
R1 IKSysSec;System Security Driver; C:\WINDOWS\system32\drivers\iksyssec.sys [2008-06-10 81288]
R1 SASDIFSV;SASDIFSV; \??\C:\Program Files\SASP\SASDIFSV.SYS []
R1 SASKUTIL;SASKUTIL; \??\C:\Program Files\SASP\SASKUTIL.sys []
R1 ssmdrv;ssmdrv; C:\WINDOWS\system32\DRIVERS\ssmdrv.sys [2007-03-01 28352]
R1 SYMTDI;SYMTDI; C:\WINDOWS\System32\Drivers\SYMTDI.SYS [2004-08-28 266464]
R1 WmiAcpi;Microsoft Windows Management Interface for ACPI; C:\WINDOWS\system32\DRIVERS\wmiacpi.sys [2008-04-14 8832]
R1 WS2IFSL;Windows Socket 2.0 Non-IFS Service Provider Support Environment; C:\WINDOWS\System32\drivers\ws2ifsl.sys [2008-04-14 12032]
R2 mdmxsdk;mdmxsdk; C:\WINDOWS\system32\DRIVERS\mdmxsdk.sys [2004-03-17 13059]
R2 SAVRTPEL;SAVRTPEL; \??\C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVRTPEL.SYS []
R2 tmcomm;tmcomm; \??\C:\WINDOWS\system32\drivers\tmcomm.sys []
R3 ati2mtag;ati2mtag; C:\WINDOWS\system32\DRIVERS\ati2mtag.sys [2005-04-11 1035264]
R3 avgntflt;avgntflt; \??\C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgntflt.sys []
R3 BCM43XX;Broadcom 802.11 Network Adapter Driver; C:\WINDOWS\system32\DRIVERS\bcmwl5.sys [2005-03-10 371712]
R3 CAMCAUD;Conexant AMC Audio; C:\WINDOWS\system32\drivers\camc6aud.sys [2005-02-18 38016]
R3 CAMCHALA;CAMCHALA; C:\WINDOWS\system32\drivers\camc6hal.sys [2005-02-18 349696]
R3 CmBatt;Microsoft ACPI Control Method Battery Driver; C:\WINDOWS\system32\DRIVERS\CmBatt.sys [2008-04-14 13952]
R3 GEARAspiWDM;GEAR CDRom Filter; C:\WINDOWS\SYSTEM32\DRIVERS\GEARAspiWDM.sys [2006-09-19 15664]
R3 HidUsb;Microsoft HID Class Driver; C:\WINDOWS\system32\DRIVERS\hidusb.sys [2008-04-14 10368]
R3 HSF_DP;HSF_DP; C:\WINDOWS\system32\DRIVERS\HSF_DP.sys [2004-12-15 1038208]
R3 HSFHWATI;HSFHWATI; C:\WINDOWS\system32\DRIVERS\HSFHWATI.sys [2004-12-15 200192]
R3 LVPr2Mon;Logitech LVPr2Mon Driver; C:\WINDOWS\system32\DRIVERS\LVPr2Mon.sys [2008-02-05 25624]
R3 mouhid;Mouse HID Driver; C:\WINDOWS\system32\DRIVERS\mouhid.sys [2008-04-14 12160]
R3 RTL8023xp;Realtek 10/100/1000 NIC Family all in one NDIS XP Driver; C:\WINDOWS\system32\DRIVERS\Rtlnicxp.sys [2005-03-03 74496]
R3 SYMDNS;SYMDNS; C:\WINDOWS\System32\Drivers\SYMDNS.SYS [2004-08-28 11040]
R3 SymEvent;SymEvent; \??\C:\Program Files\Symantec\SYMEVENT.SYS []
R3 SYMFW;SYMFW; C:\WINDOWS\System32\Drivers\SYMFW.SYS [2004-08-28 171424]
R3 SYMIDS;SYMIDS; C:\WINDOWS\System32\Drivers\SYMIDS.SYS [2004-08-28 34496]
R3 SYMIDSCO;SYMIDSCO; \??\C:\PROGRA~1\COMMON~1\SYMANT~1\SymcData\idsdefs\20090102.001\symidsco.sys []
R3 SYMNDIS;SYMNDIS; C:\WINDOWS\System32\Drivers\SYMNDIS.SYS [2004-08-28 46208]
R3 SYMREDRV;SYMREDRV; C:\WINDOWS\System32\Drivers\SYMREDRV.SYS [2004-08-28 25824]
R3 SynTP;Synaptics TouchPad Driver; C:\WINDOWS\system32\DRIVERS\SynTP.sys [2005-02-02 191456]
R3 usbehci;Microsoft USB 2.0 Enhanced Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbehci.sys [2008-04-14 30208]
R3 usbhub;USB2 Enabled Hub; C:\WINDOWS\system32\DRIVERS\usbhub.sys [2008-04-14 59520]
R3 usbohci;Microsoft USB Open Host Controller Miniport Driver; C:\WINDOWS\system32\DRIVERS\usbohci.sys [2008-04-14 17152]
R3 winachsf;winachsf; C:\WINDOWS\system32\DRIVERS\HSF_CNXT.sys [2004-12-15 703232]
S3 CCDECODE;Closed Caption Decoder; C:\WINDOWS\system32\DRIVERS\CCDECODE.sys [2008-04-14 17024]
S3 eabusb;eabusb; \??\C:\WINDOWS\system32\drivers\eabusb.sys []
S3 LVcKap;Logitech AEC Driver; C:\WINDOWS\system32\DRIVERS\LVcKap.sys [2008-02-05 689176]
S3 LVRS;Logitech RightSound Filter Driver; C:\WINDOWS\system32\DRIVERS\lvrs.sys [2008-02-05 628760]
S3 LVUSBSta;Logitech USB Monitor Filter; C:\WINDOWS\system32\drivers\LVUSBSta.sys [2008-02-05 41752]
S3 MSTEE;Microsoft Streaming Tee/Sink-to-Sink Converter; C:\WINDOWS\system32\drivers\MSTEE.sys [2008-04-14 5504]
S3 NABTSFEC;NABTS/FEC VBI Codec; C:\WINDOWS\system32\DRIVERS\NABTSFEC.sys [2008-04-14 85248]
S3 NAVENG;NAVENG; \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20050320.009\NAVENG.Sys []
S3 NAVEX15;NAVEX15; \??\C:\PROGRA~1\COMMON~1\SYMANT~1\VIRUSD~1\20050320.009\NavEx15.Sys []
S3 NdisIP;Microsoft TV/Video Connection; C:\WINDOWS\system32\DRIVERS\NdisIP.sys [2008-04-14 10880]
S3 pepifilter;Volume Adapter; C:\WINDOWS\system32\DRIVERS\lv302af.sys [2008-02-05 13848]
S3 PID_PEPI;Logitech QuickCam IM(PID_PEPI); C:\WINDOWS\system32\DRIVERS\LV302V32.SYS [2008-02-05 2570520]
S3 rtl8139;Realtek RTL8139(A/B/C)-based PCI Fast Ethernet Adapter NT Driver; C:\WINDOWS\system32\DRIVERS\RTL8139.SYS []
S3 SASENUM;SASENUM; \??\C:\Program Files\SASP\SASENUM.SYS []
S3 SAVRT;SAVRT; \??\C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVRT.SYS []
S3 SBRE;SBRE; \??\C:\WINDOWS\system32\drivers\SBREdrv.sys []
S3 SLIP;BDA Slip De-Framer; C:\WINDOWS\system32\DRIVERS\SLIP.sys [2008-04-14 11136]
S3 SPBBCDrv;SPBBCDrv; \??\C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCDrv.sys []
S3 streamip;BDA IPSink; C:\WINDOWS\system32\DRIVERS\StreamIP.sys [2008-04-14 15232]
S3 usbaudio;USB Audio Driver (WDM); C:\WINDOWS\system32\drivers\usbaudio.sys [2008-04-14 60032]
S3 usbccgp;Microsoft USB Generic Parent Driver; C:\WINDOWS\system32\DRIVERS\usbccgp.sys [2008-04-14 32128]
S3 usbprint;Microsoft USB PRINTER Class; C:\WINDOWS\system32\DRIVERS\usbprint.sys [2008-04-14 25856]
S3 usbscan;USB Scanner Driver; C:\WINDOWS\system32\DRIVERS\usbscan.sys [2008-04-14 15104]
S3 USBSTOR;USB Mass Storage Driver; C:\WINDOWS\system32\DRIVERS\USBSTOR.SYS [2008-04-14 26368]
S3 WSTCODEC;World Standard Teletext Codec; C:\WINDOWS\system32\DRIVERS\WSTCODEC.SYS [2008-04-14 19200]
S4 IntelIde;IntelIde; C:\WINDOWS\system32\drivers\IntelIde.sys []

======List of services (R=Running, S=Stopped, 0=Boot, 1=System, 2=Auto, 3=Demand, 4=Disabled)======

R2 AntiVirScheduler;Avira AntiVir Personal - Free Antivirus Scheduler; C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe [2008-10-15 68865]
R2 AntiVirService;Avira AntiVir Personal - Free Antivirus Guard; C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe [2008-10-15 151297]
R2 Ati HotKey Poller;Ati HotKey Poller; C:\WINDOWS\system32\Ati2evxx.exe [2005-04-11 360448]
R2 ccSetMgr;Symantec Settings Manager; C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe [2004-08-28 164984]
R2 LVCOMSer;LVCOMSer; C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe [2008-02-05 186904]
R2 LVPrcSrv;Process Monitor; C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe [2008-02-05 150040]
R2 SBAMSvc;Sunbelt VIPRE Antivirus Service; C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe [2008-08-26 869672]
R2 sdAuxService;PC Tools Auxiliary Service; C:\Program Files\Spyware Doctor\pctsAuxs.exe [2008-06-13 356920]
R2 sdCoreService;PC Tools Security Service; C:\Program Files\Spyware Doctor\pctsSvc.exe [2008-07-03 1073544]
S2 LVSrvLauncher;LVSrvLauncher; C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe [2008-02-05 141848]
S3 aspnet_state;ASP.NET State Service; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\aspnet_state.exe [2007-04-13 33632]
S3 clr_optimization_v2.0.50727_32;.NET Runtime Optimization Service v2.0.50727_X86; C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe [2007-04-13 68952]
S3 GoogleDesktopManager-061008-081103;Google Desktop Manager 5.7.806.10245; C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe []
S3 hpqwmi;HP WMI Interface; C:\Program Files\HPQ\shared\hpqwmi.exe [2005-03-04 98304]
S3 iPod Service;iPod Service; C:\Program Files\iPod\bin\iPodService.exe [2006-10-30 492608]
S3 lxcg_device;lxcg_device; C:\WINDOWS\system32\lxcgcoms.exe [2005-04-15 491520]
S3 ose;Office Source Engine; C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [2003-07-28 89136]
S3 SAVScan;SAVScan; C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe [2004-07-24 197864]
S3 UMWdf;Windows User Mode Driver Framework; C:\WINDOWS\system32\wdfmgr.exe [2004-08-11 38912]
S3 usnjsvc;Messenger Sharing Folders USN Journal Reader service; C:\Program Files\MSN Messenger\usnsvc.exe [2007-01-19 97136]
S4 Bonjour Service;Bonjour Service; C:\Program Files\Bonjour\mDNSResponder.exe [2006-02-28 229376]
S4 ccEvtMgr;Symantec Event Manager; C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe [2004-08-28 197752]
S4 ccProxy;Symantec Network Proxy; C:\Program Files\Common Files\Symantec Shared\ccProxy.exe [2004-08-28 234616]
S4 ccPwdSvc;Symantec Password Validation; C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe [2004-08-28 78968]
S4 ISSVC;ISSvc; C:\Program Files\Norton Internet Security\ISSVC.exe [2004-10-29 83088]
S4 lxdd_device;lxdd_device; C:\WINDOWS\system32\lxddcoms.exe [2007-02-12 537520]
S4 navapsvc;Norton AntiVirus Auto-Protect Service; C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe [2004-10-28 176768]
S4 SBService;ScriptBlocking Service; C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe [2004-10-28 66688]
S4 SNDSrvc;Symantec Network Drivers Service; C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe [2004-08-28 206048]
S4 SPBBCSvc;Symantec SPBBCSvc; C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe [2004-07-21 173160]
S4 SymWSC;SymWMI Service; C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe [2004-11-02 316544]
S4 szserver;STOPzilla Service; C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe [2008-10-23 57344]
S4 Viewpoint Manager Service;Viewpoint Manager Service; C:\Program Files\Viewpoint\Common\ViewpointService.exe []

-----------------EOF-----------------

#6 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


  • Malware Response Team
  • 6,248 posts
  • OFFLINE
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  • Gender:Female
  • Location:South Carolina, USA
  • Local time:09:37 AM

Posted 14 January 2009 - 03:18 PM

The entries below indicate that you may have two antivirus programs, Avira AntiVir Personal Edition Classic and Norton Antivirus on your computer.

Avira AntiVir Personal Edition Classic

C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe


Norton Antivirus

C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe


Multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts.

Most of the popular antivirus products, when running together, will "fight for control" over the user's machine. It is this conflict that will slow down the system speed and cause various serious compatibility problems. This can also create registry conflicts as well as causing false virus alerts - or worse, missing alerts entirely! Having more than one antivirus program running and "active in memory" will use more resources which will adversely affect your access to files and cause overall system slowdowns.

Symantec strongly recommends that you run only one antivirus program at a time. Having more than one antivirus program active in memory uses additional resources and can result in program conflicts and false virus alerts.

See Should you run more than one antivirus program at the same time?

Kaspersky Lab experts do not recommend using more that one antivirus package on the computer as the co-work of two different Antivirus programs may lead to computer productivity and operating system fall. And to solve the problem of Antivirus applications you will need to reinstall the operating system.

See Co-use of Kaspersky AntiVirus 5.0 and Antivirus packages of other vendors

Ask Leo said:

Real time monitoring, on the other hand, is another story. When you install most anti-virus programs they often automatically install and enable their real-time monitors. Running two or more real-time anti-virus monitors at the same time is very likely to cause a conflict. That conflict could result in error messages, crashes of the anti-virus programs, or other types of failure.

See Can I run more than one anti-virus program? Anti-spyware program? Firewall? Should I?

Types Of Antivirus Programs:

There are basically two types of antivirus programs: On-Access and On-Demand

On-Access Scanners, as the name implies, run in the background all the time the PC is turned on and running. The main function of an on-access scanner is to monitor activity on your machine.

On-Demand Scanners, such as Online Scans and scanners that run on your machine but are not actively scanning your machine, as the name implies, are scanners that only run when you ask them to run.

Antivirus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two antivirus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash. I notice that you are using more than one antivirus program. This is very dangerous, as multiple antivirus programs can interfere with one another and actually allow MORE viruses to get through. Running two antivirus programs at the same time could lead to both of them trying to scan the same file at the same time, scan the same email at the same time and so on which could lead to conflicts.
I strongly suggest you do one of the following:
  • Configure only one antivirus program to enable automatic realtime scanning and leave the rest disabled most of the time.
  • Go to Start > Control Panel > Add or Remove Programs and uninstall all but one antivirus program.
Please post a new HijackThis log.

Edited by suebaby41, 14 January 2009 - 03:22 PM.

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#7 numbersinthedark

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Posted 15 January 2009 - 12:10 PM

I uninstalled Norton Internet Security, which hadn't updated since in 2005 anyway, and uninstalled anything Symantec-related that I could find, and restarted the computer. I then ran a scan using Avira, which did not locate any viruses.

Here is a new HijackThis log; thank you for your help!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:57:39 AM, on 1/15/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\help\HijackThis.exe
\?\C:\WINDOWS\system32\WBEM\WMIADAP.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [SRFirstRun] rundll32 srclient.dll,CreateFirstRunRp
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SASP\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (file missing)
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\shared\hpqwmi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: lxcg_device - Unknown owner - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 6862 bytes

#8 suebaby41

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Posted 18 January 2009 - 02:43 PM

I did delete a file called shmgrate.exe from Windows/System 32. This file was listed on a Norton webpage as part of the Backdoor.Gaster worm. The Norton site also stated:

Adds the value "Shmgrate.exe"="%Sysdir%\ibot4.exe" to the registry key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Since you mentioned the Backdoor.Gastor worm also known as the trojan horse, Backdoor.Gastor, I believe I should give you this information before we go any further. Unless this was found before you did a reinstall, you should read this carefully.
Backdoor trojans leave a backdoor open on the system that can allow hacker total and complete access to your computer. Hackers can operate your computer just as if he were sitting in front of it. Hackers can watch everything you are doing on the computer, play tricks, do screenshots, log passwords, start and stop programs. Backdoor trojans send your identity information to a third party who may use that information for their own purposes such as identity theft, stolen bank funds, stealing credit card information etc.

Before deciding whether your computer needs cleaning or reformatting, you need to ask yourself some very serious questions.

Do you use your computer for any of the following?
  • Online banking/Business purposes
  • storing sensitive or very personal information
If you answered yes to any of those questions, you should disconnect your computer from the Internet and do a complete format and reinstall. If you use online banking, then you should contact your bank and arrange to have your password changed immediately. You should change any other passwords you use as these may have been compromised.

David Bach's Six Ways to Avoid Identity Theft

Here are six things you need to know to fight back against identity theft:

1. Keep your private information private.

Half of all identity theft in which the thief is identified is committed by a friend, coworker, neighbor, in-home employee, or relative of the victim. So make it a habit not to leave things lying around at home or in the office -- specifically your wallet, checkbook, or anything else containing private or financial information, including your mail.

Also, before you toss anything in the trash containing your private information, be sure to shred it. This isn't new advice, but I'd be remiss not to mention it.

2. Get a copy of your credit reports.

Often, victims of identity theft have no idea their credit is being used or destroyed until they apply for a loan and pull their credit score. So pull your credit report now, and make a plan to check it regularly.

By law, you're entitled to a free credit report from each of the three major credit bureaus -- Equifax, Experian, and TransUnion -- once every year. Go to AnnualCreditReport.com and stagger your requests so that you'll receive one report from each credit bureau every four months. Put the dates on your calendar so you don't forget. Keep in mind that this is for your free credit report only, not your credit score.

For your credit score, you'll need to go to myFICO. While you're there, you may want to check out their Identity Theft Security Deluxe product, which monitors your credit score and credit report automatically for $49.95 a year.

3. Find out if your state has a credit freeze law.

Here's a virtually foolproof way to prevent a thief from stealing your identity and using your personal data to get approved for credit. With this new law you're able to block ("freeze") all access to your credit report and credit score.

It's not necessarily the most convenient solution to protect yourself from fraud. Anytime you need to have your credit checked -- for instance, if you're buying a car or cell phone or even interviewing for a job -- you'll need to lift the block ("thaw" your record), which takes about three days. But if you have real concerns about identity theft or perhaps are already a victim, this is an option you may want to consider.

Some states will only grant a credit freeze if you're already a victim of identity theft. Find out if your state has a credit freeze law, including what it costs, by visiting FinancialPrivacyNow.org.

4. Check your bank statements weekly.

One of the great things about online banking is that you can log on and check your account at any time. Make a point of checking your bank statement weekly to be sure there aren't any red flags.

The same goes for your credit card statements. In fact, you may want to consider canceling your paper statements altogether and opting for online statements. After all, you're more likely to have personal information stolen from your mail than from the Internet.

That said, be sure to always use a secure computer. Using a public computer, like one at your local library, is risky due to tracking software that thieves can use to steal your passwords.

5. Be computer savvy.

Even though a relatively small percentage of identity theft occurs online, you should still take necessary precautions.

In addition to being careful about surfing the web on public computers, you should also be aware of the risks involved when using a wireless connection. Wi-Fi and Bluetooth are becoming increasingly popular, and as a result, there is bound to be an increase in wireless hacking.

Wireless connectivity is the perfect platform for thieves to get your personal data. If you have a wireless network at home or work, make sure you are incorporating password-protection and encryption. When accessing public hotspots, use a personal firewall.

Also, keep your computer safe by updating your antivirus and anti-spyware programs regularly. Use passwords so that others can't log on to your computer, laptop, or even your PDA, and be sure to change your passwords often.

Be smart about phishing scams, too. That's when you're sent an email that requests your personal or financial information, or that prompts you to click a link to provide your personal or financial information. If you're unsure of the legitimacy of such a request, call the company that it was supposedly sent from. If an email seems suspicious, it usually is.

6. Be aware of "deleted" data.

The Washington Post recently ran an article on mobile phones -- specifically "smartphones" like the Palm Treo and BlackBerry -- that was quite an eye-opener.

According to the story, resetting your phone to wipe out personal data doesn't exactly delete information. It turns out that your phone's operating system never actually deletes data, only the pointers to where the data is located. Anyone with the right software can recover information that was stored on your phone once you sell or discard it

You need to do is contact the device manufacturer for complete instructions on what to do to wipe your data clean. You can also visit WirelessRecycling.com for instructions. And think twice about what information you store on your device in case it's ever lost or stolen.

If Your Identity Is Stolen

Take the above steps and -- should you ever find yourself in the unfortunate position of having had your identity stolen -- you'll commend yourself for being proactive enough to identify a problem before too much damage was done.

Don't waste a minute once you've discovered suspicious activity -- go directly to the website of the Federal Trade Commission to file a complaint and access their comprehensive guide on the steps you'll need to follow to resolve the situation.

I recommend backing up your important files and reinstalling everything from scratch. There are so many changes that could have been done if that backdoor was used. Even if we cleaned the infections, it would not help to recover the information that has been compromised and there is no guarantee that your computer would be safe to use.

If you only use your computer for music/games etc, your better option would be to clean it of infections rather than do a reformat. The decision must be made by you.

Here are some informative links to use to help you make a decision:

Danger: Remote Access Trojans

Consumers – Identity Theft

When should I re-format? How should I reinstall?

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Rootkits: The Obscure Hacker Attack

Help: I Got Hacked. Now What Do I Do?

Help: I Got Hacked. Now What Do I Do? Part II

Microsoft Says Recovery from Malware Becoming Impossible

How to report ID theft, fraud, drive-by installs, hijacking and malware? (#10451)

However, if you do not have the resources to reformat your computer and reinstall your operating system and programs, I will be happy to attempt to clean it.

Should you have any questions, please feel free to ask.

Please let me know what you have decided to do in your next post.
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#9 numbersinthedark

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Posted 19 January 2009 - 12:47 PM

I recommend backing up your important files and reinstalling everything from scratch. There are so many changes that could have been done if that backdoor was used. Even if we cleaned the infections, it would not help to recover the information that has been compromised and there is no guarantee that your computer would be safe to use.


I am not opposed to reformatting the computer. However, in the state it is in now, I have no way of backing up my data. It will not allow me to connect to my local network; and if it did, I am not sure how to move all the files into a folder and turn on Sharing without seeing the taskbar and/or icons. Do you think you could help me fix it enough in order to do these things?

Thanks.

#10 suebaby41

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Posted 19 January 2009 - 02:57 PM

OK. Let's see what we can do.

Step 1
  • Go to Control Panel. - If you are using Windows XP's Category View, select the Network and Internet Connections category. If you are in Classic View, go to the next step .
  • Double-click the Network Connections icon
  • Right-click the Local Area Connection icon and select Properties.
  • Highlight Internet Protocol (TCP/IP) and click the Properties button.
  • Be sure Obtain DNS server address automatically is selected.
  • Click OK to close.
  • Go to Start > Run and type in cmd.
  • Click OK.
  • This will open a command prompt.
    • Type or copy and paste the following line in the command window:
      ipconfig /flushdns Make sure there is a space between ipconfig and the /flushdns.
    • Click Enter.
    • Exit the command window
  • Do that before you restart.
  • At the end of the fix, you may need to restart your computer again.
Step 2

You may want to print this page. Make sure to work through the fixes in the order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes.

Step 3

Ensure that you have the latest version of Java Runtime Environment which is currently Java Runtime Environment Version 6 Update 11 (jre-6u11. If you do not have the latest version, follow the instructions below.

Remove the older versions of Java Runtime Environment. Older versions have vulnerabilities that malware can use to infect your system.
  • Close any programs you may have running, ESPECIALLY your web browser
  • Click Start > Control Panel.
  • Click Add/Remove Programs.
  • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove all versions of Java.
  • Reboot your computer after all Java components are removed.
Download the latest version.
  • Click java.com download page.
  • Under

    Java Downloads for All Operating Systems
    Recommended Version 6 Update 11

    scroll down to Windows and click on Windows XP/Vista/2000/2003 Offline.
  • NOTE: This page offers files for different platforms - please be sure to download the proper file(s) for your platform.
  • The File Download dialog box appears. Choose the folder location. (Save the file to a known location on your computer, for example, to your desktop).
  • Click Save.
  • If you have previously downloaded this version of JRE, you may be prompted:

    File jre-6ux-windows-i586.exe already exists. Do you want to replace it?

  • Click Yes to replace.
  • Verify that the:

    Name of the file is jre-6u11-windows-i586.exe
    Size is approximately 13.8 MB

  • Close all applications including the browser.
  • Double-click on the saved file icon to start the installation process.
    The installer unpacks the files needed for the installation, which takes less than a minute. After unpacking the installation files, a welcome screen is displayed, the installer presents an option to view the license agreement. Choose Accept the license agreement to continue the installation process
  • Note: Sun Microsystems has partnered with companies that offer various products. The installer may present you with option to install these programs when you install JRE. Make your selections by clicking on the check box next to programs that interest you.
  • Click on Next to continue the installation.
  • The installer displays a Custom Setup screen that allows you to choose program features to set up. We recommend that you keep the default settings unless you are an advanced user who wants more precise control over the components that will be installed.
  • After ensuring that the desired program features are selected, click the Next button to continue with the installation.
  • To test that the JRE is installed, enabled and working properly on your computer, run this test applet from our web site: verify Java has been installed correctly..
Step 4

In Normal Mode, run an online malware check from at least two and preferably three (one may catch something that another one may not) of the following sites
BitDefender
Computer Associates Online Virus Scan
Kaspersky Online Virus Scanner
McAfee FreeScan
Panda's ActiveScan
Trend Micro™ HouseCall
Windows Live Safety Center Free Online Scan
WindowSecurity.com TrojanScan
When you have completed the scans, if you get a report of files that cannot be cleaned / deleted, make a note of the file location of anything that cannot be cleaned / deleted. Please edit the log(s) and remove:
  • items listed as "Object is locked skipped"
  • items reported that are in a quarantine folder
Please post the edited list in your next reply.

Step 5


Please download Spybot-S&D©® and install Spybot-S&D©® .
  • Be sure to UNCHECK TeaTimer when presented with the option to install. You can enable it after you are clean.
  • Run Spybot-S&D©® , go to the Menu Bar at the top choose Mode and make certain that "Default mode" has a check mark beside it.
  • Click the button "Search for Updates".
  • If any updates are found, install them by placing a check mark next to each one and clicking "Download Updates".
  • If you encounter any error messages while downloading the updates, manually download them from here.
  • Click on "Immunize". When it detects what has or has not been blocked, block all remaining items by clicking the green plus sign next to immunize at the top.
  • Click the button "Check for Problems".
  • When Spybot-S&D©® is complete, it will be showing RED entries, bold BLACK entries and GREEN entries in the window.
  • Make certain there is a check mark beside all of the RED entries ONLY.
  • Choose "Fix Selected Problems" and allow Spybot-S&D©® to fix the RED entries.
  • REBOOT to complete the scan and clear memory.
Note: After Windows loads, Spybot-S&D©® may run again to clean some files that it could not clean during the prior session. Follow the same procedure.

Step 6
  • Please download Ad-Aware 2008 Free to your desktop. The Ad-Aware 2008 Free installation file will be aaw2008.msi or aaw2008.exe.
  • Double-click the file and follow the on-screen instructions in the Installation Wizard to install.
  • When the Please Enter Your License Information screen appears, click Cancel and Ad-Aware 2008 Free will be installed.
  • When the Ad-Aware 2008 Has Been Successfully Installed Screen appears, click Finish to complete the installation and to launch Ad-Aware 2008 Free.
  • The Status screen will appear. You will see four sections.
    • System Protection Status section where you will see Real Time Protection with a check in the Off dialog box and Automatic Updates with a check in the On dialog box.
    • Update Status section
    • System Scan section
    • License Status section where you will see that the Type: will be Free Edition and License Expires in: Never.
  • In the list on the left of the screen, click Scan. You will be given a choice of Smart Scan, Full Scan, and Custom Scan. (Scheduler on the right of the screen is only available in Ad-Aware 2008 Plus and Ad-Aware Pro.)
  • In the list on the left of the screen, click Settings > Scanning tab. Use the default settings unless you see some changes that you want to make.
  • In the list on the left of the screen, click Status. In the System Scan section, click Scan Now.
  • When the scan finishes, the Critical Objects tab window appears.
  • Under Scan Results, you will see the list of Critical Objects that Ad-Aware 2008 Free found. You are given three choices, Add to ignore, Quarantine, Remove, and System Restore. You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If Critical Objects are found, select all objects found (right click anywhere in the list of found objects and click "Select All Objects").
  • Click Remove.
  • If no Critical Objects are found, click the Privacy Objects tab.
  • If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
  • Click Remove.
  • If no Privacy Objects are found, click the Log File tab to see the statistics of the Ad-Aware 2008 Free scan.
  • Click Finish.
  • The next screen shows you the Scan Summary in the left panel and System Restore in the right panel.
    • You may choose to create a System Restore Point prior to removing any objects that you are unsure of removing or after a scan when you know the system is clean. If you choose to create a System Restore Point, click Set.
    • You may want to export the results Click Export and save the log on your computer .
    • Click Scan Again to repeat the scan.
  • You will be returned to the Status screen. Click on the X in the upper right corner to exit Ad-Aware 2008 Free.
Step 7

I recommend using Spyware Blaster.
  • Please download SpywareBlaster and save it to your desktop.
  • Double click on it to install the program.
  • Follow the prompts and choose the default locations when installing the program.
  • When the program is installed, it will place an icon on your desktop.
  • Double click on the SpywareBlaster icon and you will be presented with a brief tutorial. On the first page of this tutorial, you will see some of the SpywareBlaster features
  • Click on the Next button to proceed to the second page of the tutorial.
  • If you want to purchase the software, then you should select Automatic Updating. If you do not plan on purchasing the software, then you should select the option for Manual Updating. Press the Next button.
  • At the next screen, click Finish.
  • At the next screen, Protection Status, click Enable All Protection.
  • Click Download Latest Protection Updates. This will ensure that SpywareBlaster has the latest definitions so that it can protect your browser more efficiently. You should update SpywareBlaster regularly, as much as every few days, in order to provide the best protection. Each time you update, be sure to click Enable All Protection.
Step 8

Malwarebytes' Anti-Malware is FREEWARE, however you may upgrade to the PRO version which contains realtime protection, scheduled scanning and updating.
  • Please download Malwarebytes Anti-Malware (MBAM). Alternate download link
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing scan. If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from the Malware Bytes Web site. Scroll down the page until you see Latest Database; click Download from GT500.org
  • Double-click on mbam-rules.exe to install.
  • On the Scanner tab, make sure the Perform Quick Scan option is selected.
  • Click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and Scan in progress will show at the top. It may take some time to complete; please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully.
  • At the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
  • Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.
Step 9
  • Please download the ATF-Cleaner by Atribune.
  • Double-click ATF-Cleaner.exe to run the program.
  • Check the boxes to the left of:
    • Windows Temp
    • Current User Temp
    • All Users Temp
    • Temporary Internet Files
    • Prefetch (Windows XP) only
    • Java Cache
  • The rest are optional - if you want to remove them all, check Select All.
  • Click the Empty Selected button.
  • When you get the Done Cleaning message, click OK.
  • Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
  • Click Exit on the Main menu to close the program.
Do not run it yet.

Step 10
  • According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).
    • Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
    • Turn your modem off.
    • Disconnect your modem cable from your computer.
  • Turn the device off for Hand-held wireless connections.
  • Exit all processes and items in your System tray.
Step 11

During the process of removing malware from your computer, there are times you may need to use specialized fix tools. Certain embedded files that are part of these specialized fix tools may be detected by your antivirus or anti-malware scanner as a RiskTool, Hacking tool, Potentially unwanted tool, a virus or a Trojan when that is not the case.
These tools have been carefully created and tested by security experts so if your antivirus or anti-malware program flags them as malware, then it is a False Positive. Antivirus scanners cannot distinguish between good and malicious use of such programs; therefore, they may alert you or even automatically remove them. In these cases, the removal of these files can have unpredictable results and unintentional results.
To avoid any problems while using a specialized fix tool, it is very important that you temporarily disable your antivirus and/or anti-malware programs before using the specialized fix tool.
When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

Spyware Doctor
  • If there is an OnGuard icon in the lower right task bar, right click on the icon and disable OnGuard
  • From within Spyware Doctor , click the OnGuard button on the left side.
  • Uncheck Activate OnGuard.
  • Click Settings.
  • Click Startup Settings under Pick a Category. Uncheck Run at Windows startup.
  • Click Apply and Exit Spyware Doctor.
  • Leave OnGuard inactivated or disabled until your computer is clean.
Be sure to activate OnGuard when your computer is clean.

WinPatrol

We need to disable WinPatrol as it may interfere with the fixes that we need to make.
  • Right-click the running icon (Scotty Dog) of WinPatrol in the system tray and choose Exit Program.
  • Click Exit Program.
  • When the WinPatrol dialog comes up asking about startup change, click Yes.
  • It will automatically restart at next boot.
SUPERAntiSpyware

We need to disable SUPERAntiSpyware as it may interfere with the fixes that we need to make.
  • Right click on the icon in your System Tray.
  • Click Exit
  • Make sure that the program, SUPERAntiSpyware itself, is also closed/not running.
Now we will address the HijackThis fixes.

Step 12

Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll




Close all browsers and other windows except for HijackThis, and click Fix Checked to have HijackThis fix the entries you checked.

Step 13

Optional Fixes is the name that we use for fixes for unnecessary programs that load during startup and run in the background. These programs are not required to start automatically as you can start them manually if you need them. You would be removing the program from your startup but you would not be removing the program itself.

Your computer may be sluggish due to the many programs loading during startup and running in the background that are not necessary. Windows has a facility for starting programs at startup time. Some of these programs are required for your computer and the applications installed on it to run correctly. A good example of such a program is a virus-checking application that must always run, constantly checking for and isolating or removing files with viruses. Other such programs are not strictly required, or are optional. In some cases, you can gain significant performance enhancements by disabling the automatic startup of these programs. In many cases, the functionality offered by the programs is still available by starting the programs manually by, for example, starting the program from the Windows Start->Programs menu. Media players and instant messaging programs often fall into this category. In fact, it is common for many modern software applications, when installed, to add programs at startup that add items to the system tray or shortcut (context) menus in Windows Explorer to provide quick access to the features and functions of these applications. While they may be useful, they do increase boot time and consume system resources. It is advised that you disable these programs so that they do not take up necessary resources or slow the boot time.

Other than ScanRegistry, SystemTray, StateMgr, antivirus program entries, and firewall program entries, very few others need to load and run.

Read the articles below to see if it applies to your computer problem with being slow to respond.
Slow_Computer_Check_here_first_it_may_not_be_malware.
Help! My computer is slow!
50 Tips for a Super Fast PC
4 Ways to Speed Up Your Computer's Performance
It's not always malware: How to fix the top 10 Internet Explorer issues

If you decide that you want to stop the Optional Fixes in your startup, let me know and I will give you a list with instructions. You would be removing the program from your startup but you would not be removing the program itself.

Step 14

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.

Step 15

Please run HijackThis in Normal Mode and post:
  • the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
  • the log from MalwareBytes
  • the log from SUPERAntiSpyware
  • a new HijackThis log
Please advise me of any problems you still have.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#11 numbersinthedark

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Posted 27 January 2009 - 03:14 PM

Sorry, I must have missed the email that notified me that I had a response to my post. I will try the steps listed and get back to you ASAP. Thank you!

#12 suebaby41

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Posted 28 January 2009 - 06:48 AM

You are welcome. Let me know if you have any questions.
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#13 numbersinthedark

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Posted 07 February 2009 - 10:18 PM

Thanks for your patience. Here is a step-by-step account of what I did. After following all of your instructions, I still can't see my taskbar/Start menu or desktop icons! Thanks for taking the time to help me.


[quote]Step 1

1. Go to Control Panel. - If you are using Windows XP's Category View, select the Network and Internet Connections category.

7. Go to Start > Run and type in cmd.[/quote]

This is the sort of thing I have trouble doing because there is no taskbar, so I cannot access the start menu. However, I checked the TCP/IP properties earlier, when I had booted the computer using UBCD for Windows, and Obtain DNS server address automatically was selected. I did flush the dns.

[quote]Step 3

Ensure that you have the latest version of Java Runtime Environment which is currently Java Runtime Environment Version 6 Update 11 (jre-6u11. If you do not have the latest version, follow the instructions below.[/quote]

I was able to complete this step successfully per your instructions.

[quote]Step 4

In Normal Mode, run an online malware check from at least two and preferably three (one may catch something that another one may not) of the following sites.[/quote]

The following online scanners are only available using Internet Explorer, and as I still cannot use IE, I was unable to use them:
  • BitDefender
  • Computer Associates Online Virus Scan
  • McAfee FreeScan
  • Windows Live Security Center Free Online Scan
  • WindowsSecurity.com TrojanScan
I did run these three scanners which are compatible with Firefox:
  • Kaspersky Online Virus Scanner
  • Panda's ActiveScan
  • Trend Micro HouseCall
I attached the report from Panda's ActiveScan in case this reveals anything helpful.

[quote]When you have completed the scans, if you get a report of files that cannot be cleaned / deleted, make a note of the file location of anything that cannot be cleaned / deleted. Please edit the log(s) and remove:

* items listed as "Object is locked skipped"
* items reported that are in a quarantine folder

Please post the edited list in your next reply.[/quote]

None of the 3 scanners found anything other than a few tracking cookies. There were no locked objects reported, nothing in quarantine, and nothing that could not be cleaned / deleted.

[quote]Step 5

Please download Spybot-S&D©® and install Spybot-S&D©®.[/quote]

I was able to download, install, update, immunize, and scan. Here is the report showing what was found and fixed:

--- Report generated: 2009-01-28 07:14 ---

Ask.MyGlobalSearch: [SBI $4DAB2DF8] User settings (Registry key, fixed)
HKEY_USERS\S-1-5-21-1060284298-1993962763-725345543-1004\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{37B85A21-692B-4205-9CAD-2626E4993404}

Bearshare: [SBI $AD1227E0] Settings (Registry value, fixed)
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile\AuthorizedApplications\List\C:\Program Files\BearShare\BearShare.exe

Microsoft.Windows.Security.InternetExplorer: [SBI $A3433CBF] Settings (Registry change, fixed)
HKEY_USERS\S-1-5-21-1060284298-1993962763-725345543-1004\Software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_LOCALMACHINE_LOCKDOWN\iexplore.exe

--- Spybot - Search & Destroy version: 1.6.2 (build: 20090126) ---

[quote]Step 6

1. Please download Ad-Aware 2008 Free to your desktop.
12. If no Critical Objects are found, click the Privacy Objects tab.
13. If there are Privacy Objects listed, select all objects found (right click anywhere in the list of found objects and click "Select All Objects"). Select Add to ignore or Remove..
14. Click Remove.[/quote]

Ad-Aware didn't find anything except for a few privacy objects:


Description: *insightexpressai* Family Name: Cookies Clean status: Success Item ID: 409259 Family ID: 0
Description: *indextools* Family Name: Cookies Clean status: Success Item ID: 409194 Family ID: 0
Description: *server.iad.liveperson* Family Name: Cookies Clean status: Success Item ID: 409131 Family ID: 0


[quote]Step 8

1. Please download Malwarebytes Anti-Malware (MBAM).
17. The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
18. Copy and paste the contents of that report in your next reply and exit MBAM.[/quote]


Malwarebytes' Anti-Malware 1.33
Database version: 1704
Windows 5.1.2600 Service Pack 3

1/28/2009 11:05:13 PM
mbam-log-2009-01-28 (23-05-13).txt

Scan type: Quick Scan
Objects scanned: 57559
Time elapsed: 10 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{37b85a29-692b-4205-9cad-2626e4993404} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{37b85a2b-692b-4205-9cad-2626e4993404} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{37b85a29-692b-4205-9cad-2626e4993404} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\RECYCLER\S-1-5-21-1060284298-1993962763-725345543-1004\Dc52.tmp (Rogue.Netcom3) -> Quarantined and deleted successfully.


[quote]Step 9

1. Please download the ATF-Cleaner by Atribune.
2. Double-click ATF-Cleaner.exe to run the program.
3. Check the boxes to the left of:
* Windows Temp
* Current User Temp
* All Users Temp
* Temporary Internet Files
* Prefetch (Windows XP) only
* Java Cache
4. The rest are optional - if you want to remove them all, check Select All.
5. Click the Empty Selected button.
6. When you get the Done Cleaning message, click OK.
7. Follow the same steps for Firefox or Opera. You have the option of checking No if you want to save your passwords.
8. Click Exit on the Main menu to close the program.

Do not run it yet.[/quote]

I was confused by the last line -- Do not run it yet. I did run the cleaner as instructed. It did not find anything of interest.

[quote]Step 10

1. According to your Internet connection, please disconnect from the Internet. Close ALL browser windows (including this one).
* Physically remove the cable for your broadband Internet service “Always On” Connection from your computer.
* Turn your modem off.
* Disconnect your modem cable from your computer.
2. Turn the device off for Hand-held wireless connections.
3. Exit all processes and items in your System tray.


Step 11

When your system has been cleaned, it is important that you enable your security programs to avoid reinfection.
Please disable the following program(s):

Spyware Doctor
1. If there is an OnGuard icon in the lower right task bar, right click on the icon and disable OnGuard

WinPatrol
* Right-click the running icon (Scotty Dog) of WinPatrol in the system tray and choose Exit Program.

SUPERAntiSpyware
1. Right click on the icon in your System Tray.[/quote]

I closed all the programs that I possibly could without being able to see the system tray. I used the Task Manager and quit any processes that I could identify as antivirus or antispyware. I used the wireless button on the outside of my laptop to turn off the internet connection.

[quote]Step 12

Please run HijackThis and click Scan. Place checks next to the following entries (make sure not to miss any):

R3 - URLSearchHook: (no name) - {EA756889-2338-43DB-8F07-D1CA6FB9C90D} - (no file)
R3 - URLSearchHook: (no name) - {855F3B16-6D32-4fe6-8A56-BBB695989046} - (no file)
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll[/quote]

HijackThis found and fixed the first 2 entries, but the last 2 entries were not found.

[quote]Step 14

Let’s run ATF-Cleaner to ensure no malware is hiding in temporary folders and for general computer cleanup to free space on your computer.[/quote]

I ran this cleaner again; nothing was found.

[quote]Step 15

Please run HijackThis in Normal Mode and post:

1. the list of file names and locations for any files that cannot be cleaned / deleted that were reported after you completed the online scans.
2. the log from MalwareBytes
3. the log from SUPERAntiSpyware
4. a new HijackThis log[/quote]

1. no files like like this were found
2. log from MalwareBytes is posted above in Step 8.
3. I don't remember seeing SuperAntiSpyware listed in one of the steps above, but I did a scan, and here is a log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 01/29/2009 at 00:44 AM

Application Version : 4.25.1012

Core Rules Database Version : 3734
Trace Rules Database Version: 1703

Scan type : Complete Scan
Total Scan Time : 00:42:15

Memory items scanned : 398
Memory threats detected : 0
Registry items scanned : 5568
Registry threats detected : 0
File items scanned : 16159
File threats detected : 0


4. Here is the new HijackThis log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:37:22 PM, on 1/28/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\system32\wbem\unsecapp.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\System32\alg.exe
C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
C:\WINDOWS\system32\taskmgr.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\help\HijackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\Companion\Installs\cpn0\yt.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [avgnt] "C:\Program Files\Avira\AntiVir PersonalEdition Classic\avgnt.exe" /min
O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
O4 - HKLM\..\Run: [eabconfg.cpl] C:\Program Files\HPQ\Quick Launch Buttons\EabServr.exe /Start
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\NPSWF32_FlashUtil.exe -p
O8 - Extra context menu item: &AOL Toolbar Search - c:\program files\aol\aol toolbar 2.0\resources\en-US\local\search.html
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm
O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\common files\is3\anti-spyware\is3lsp.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SASP\SASWINLO.dll
O23 - Service: Avira AntiVir Personal - Free Antivirus Scheduler (AntiVirScheduler) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\sched.exe
O23 - Service: Avira AntiVir Personal - Free Antivirus Guard (AntiVirService) - Avira GmbH - C:\Program Files\Avira\AntiVir PersonalEdition Classic\avguard.exe
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Unknown owner - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe (file missing)
O23 - Service: HP WMI Interface (hpqwmi) - Hewlett-Packard Development Company, L.P. - C:\Program Files\HPQ\shared\hpqwmi.exe
O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe
O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe
O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
O23 - Service: lxcg_device - Unknown owner - C:\WINDOWS\system32\lxcgcoms.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

--
End of file - 7332 bytes

#14 suebaby41

suebaby41

    W.A.M. (Women Against Malware)


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Posted 15 February 2009 - 10:12 AM

Sorry for the delay in responding. I have been helping my best friend set up after moving and it took longer than I thought it would.

Step 1

A Firewall is an essential part of computer security and you do not appear to have a third party software firewall running on your system. If you have one, and I missed it, please ignore this. The firewalls in Windows XP SP2 and SP3 are more effective than that in SP1, but neither filters outbound traffic (traffic going out from your computer to the Internet). In SP2 and SP3 the firewall is ON by default, but in SP1 it is OFF by default. In Vista, the firewall operates both inbound and outbound, but by default, most outbound filtering in the Windows Vista firewall is turned off.

A third party firewall is generally considered to be more effective and more configurable and usually works on both inbound and outbound traffic.

There are several firewalls that provide better protection than the Windows SP2/SP3 firewalls. Follow these steps to turn off/disable the Windows Firewall before installing a new firewall:
  • Download the new firewall to your desktop.
  • Disconnect from the Internet.
  • Click Start > Control Panel.
  • Switch to Classic View if you have not already done so.
  • Double click on the Windows Firewall icon.
  • Click Off (Not recommended).
  • Install the new Firewall.
Do not attempt to run two software firewalls since like running two antivirus programs, they will possibly cause problems and conflict with each other.

There are a few firewalls available for free that appear to be good and easy to use:For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.

Step 2

Let's see if this will get your taskbar and start button back. Right click on your desktop. Click arrange icons by. Make sure that there is a checkmark by Show desktop icons.
  • Please download the Taskbar Repair Tool and save it to your desktop.
  • Unzip the zipped file to your desktop.
  • Open the folder and double click on the red cross, TaskbarRepairToolPlus!.exe to start the program.
  • Click Run.
  • Under Taskbar Problem, select Taskbar is missing
  • Run again and select Hide or Show the Start button.
Step 2

You log does not show any obvious signs of malware. Remember the warning about the backdoor trojan.

Tips To Protect Your Computer
  • Avoid clicking on links in instant messages.
  • Avoid opening email attachments.
  • Avoid visiting every poker site on the net.
  • Avoid downloading all that free cute junk.
  • Avoid using the peer-to-peer file sharing.
  • Avoid getting those handy toolbar doodads for your browsers.
  • Malware is out there just waiting to pounce on your system if you only pass by where they are lurking which may be at some seemingly innocent web site. Be careful because some of the malware are so vicious that no one can possibly save you once you let them in.
  • Remember that new malware emerges every week of the year. Take responsibility for protecting your system because you are its first and best defense.
Tools Downloaded To Clean Your Computer

I may have asked you to install some tools. Whether or not you need to keep these programs must be decided by you. If you choose to uninstall them, follow these directions:
  • Click Start > Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, highlight the program, click Remove.
  • Close the Add or Remove Programs and the Control Panel windows.
Optional Tools:
  • Ad-Aware 2008 scans, detects, and removes spyware on your computer.
  • ATF-Cleaner cleans all user temp folders, Java cache, (which seems to be harboring more and more malware), the cache, cookies, history, download history, visited links and saved passwords. Scan weekly if you have high Internet use.
  • Trend Micro's HijackThis or random's System Information Tool (RSIT) may be uninstalled; however, if you should ever encounter another problem and seek help in this forum or others like it, you will need to download this application.
  • SUPERAntiSpyware scans, detects, and removes spyware on your computer.
  • Malwarebytes ' Anti-Malware scans, detects, and removes malware on your computer.
  • a-squared Free scans, detects, and removes trojans, worms, spyware on your computer.
  • Spybot S&D scans, detects, and removes malware on your computer.
If you have changed the default settings for files/folders, please restore the default settings for files/folders.
  • Go to My Computer.
  • Select the Tools menu and click Folder Options.
  • Click the View tab.
  • Under Advanced Settings, click the Restore Defaults button in the lower right corner.
  • Click Apply and then the OK and close My Computer.
Please take the time to read the "Steps To Keep Your Computer Clean And Secure" below.

STEPS TO KEEP YOUR COMPUTER CLEAN AND SECURE:

Please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. After cleaning, you will need to disable the System Restore function For Windows XP.
    Files placed in the System volume information folder are source files for the System Restore function that is available in Windows XP operating system. Files that were healed were moved in their original INFECTED state into this folder and it is necessary to DELETE them by following these steps:
    • Close all open programs. Then right-click My Computer on the Windows' desktop
    • Click on Properties.
    • Click on the System Restore tab.
    • Check Turn off System Restore on all drives.
    • Restart the system.
    • Enable System Restore by going through the first four steps again and uncheck the item mentioned in Step d.
    • You can find instructions on how to disable and enable system restore in the Windows XP System Restore Guide.
  • Make your Internet Explorer more secure: This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it asks you if you want to save the settings, press the Yes button.
    • Click Apply > OK button and then the OK to exit the Internet Properties page.
  • Use a Firewall: - I cannot stress how important it is that you use a Firewall on your computer.  Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
    Computer Safety On line - Software Firewalls. For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.
  • Use An Antivirus Software and Keep It Updated: - It is very important that your computer has an antivirus software running on your machine.  This alone can save you a lot of trouble with malware in the future.  It is imperative that you update your antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software, then it will not be able to catch any of the new variants that may come out. For an article on antivirus programs and a listing of some available ones see the link below:
    Computer Safety On line - Anti-Virus
  • Visit Microsoft's Windows Update Site Frequently: It is important that you visit Microsoft Windows Update regularly. This will ensure your computer has the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • You should scan your computer with Spybot S&D on a regular basis just as you would an anti- virus software. A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware from Your Computer
  • You should scan your computer with Ad-Aware 2007/2008 as well as Spybot S&D and your anti-virus program on a regular basis. A tutorial on installing & using this product can be found here:
    Ad-Aware 2008.
  • Update SpywareBlaster (at least weekly): SpywareBlaster will add a large list of programs and sites into your Internet Explorer and Firec settings that will protect you from running and downloading known malicious programs. An article on anti-malware products with links for this program and others can be found here:
    Computer Safety on line Anti Malware
  • Use the hosts file: Every version of windows has a hosts file as part of them. In a very basic sense, they are used to locate web pages. We can customize a hosts file so that it blocks certain web pages. However, it can slow down certain computers. This is why using a hosts file is optional. Download mvps hosts file Make sure you read the instructions on how to install the hosts file. There is a good tutorial HERE If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    • Click the start button on the task bar at the bottom of your screen
    • Click run
    • In the dialog box, type services.msc
    • hit enter, then locate dns client
    • Highlight it, then doubleclick it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click OK.
  • Use an alternative instant messenger program:.Trillian and Miranda IM These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  • Please read Tony Klein's excellent article: How I got Infected in the First Place
  • Please read Understanding Spyware, Browser Hijackers, and Dialers
  • Please read Simple and easy ways to keep your computer safe and secure on the Internet.
  • If you are using Internet Explorer, please consider using an alternate browser: Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built in popup blocker (as an added benefit!) that I have ever seen.
    Another good browser is Opera . Opera 9 comes loaded with the tools to keep you productive and safe. Try it today, it's absolutely free. Some of the Opera features are: Customization, BitTorrent, Content blocker, Add your favorite search engines, Thumbnail preview of tabs, Widgets, Transfer manager, Tabbed browsing, Password manager, Sessions (You can save a collection of open tabs as a session, for later retrieval, or start with the pages you had open when Opera was last closed.), Keyboard Shortcuts, Cookie control, a multitude of languages, Validate code, Toggle graphics and style sheets, and Special features such as Full-screen mode, Kiosk mode.
  • Update all these programs regularly: Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  • If your computer was infected by a website, a program, IM, MSN, or p2p, check this site because it is Time To Fight Back.
Follow these steps and your potential for being infected again will reduce dramatically.
Good luck!



Sorry for the delay in responding. I have been helping my best friend set up after moving and it took longer than I thought it would.

Step 1

A Firewall is an essential part of computer security and you do not appear to have a third party software firewall running on your system. If you have one, and I missed it, please ignore this. The firewalls in Windows XP SP2 and SP3 are more effective than that in SP1, but neither filters outbound traffic (traffic going out from your computer to the Internet). In SP2 and SP3 the firewall is ON by default, but in SP1 it is OFF by default. In Vista, the firewall operates both inbound and outbound, but by default, most outbound filtering in the Windows Vista firewall is turned off.

A third party firewall is generally considered to be more effective and more configurable and usually works on both inbound and outbound traffic.

There are several firewalls that provide better protection than the Windows SP2/SP3 firewalls. Follow these steps to turn off/disable the Windows Firewall before installing a new firewall:
  • Download the new firewall to your desktop.
  • Disconnect from the Internet.
  • Click Start > Control Panel.
  • Switch to Classic View if you have not already done so.
  • Double click on the Windows Firewall icon.
  • Click Off (Not recommended).
  • Install the new Firewall.
Do not attempt to run two software firewalls since like running two antivirus programs, they will possibly cause problems and conflict with each other.

There are a few firewalls available for free that appear to be good and easy to use:For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.

Step 2

Let's see if this will get your taskbar and start button back. Right click on your desktop. Click arrange icons by. Make sure that there is a checkmark by Show desktop icons.
  • Please download the Taskbar Repair Tool and save it to your desktop.
  • Unzip the zipped file to your desktop.
  • Open the folder and double click on the red cross, TaskbarRepairToolPlus!.exe to start the program.
  • Click Run.
  • Under Taskbar Problem, select Taskbar is missing
  • Run again and select Hide or Show the Start button.
Step 2

You log does not show any obvious signs of malware. Remember the warning about the backdoor trojan.

Tips To Protect Your Computer
  • Avoid clicking on links in instant messages.
  • Avoid opening email attachments.
  • Avoid visiting every poker site on the net.
  • Avoid downloading all that free cute junk.
  • Avoid using the peer-to-peer file sharing.
  • Avoid getting those handy toolbar doodads for your browsers.
  • Malware is out there just waiting to pounce on your system if you only pass by where they are lurking which may be at some seemingly innocent web site. Be careful because some of the malware are so vicious that no one can possibly save you once you let them in.
  • Remember that new malware emerges every week of the year. Take responsibility for protecting your system because you are its first and best defense.
Tools Downloaded To Clean Your Computer

I may have asked you to install some tools. Whether or not you need to keep these programs must be decided by you. If you choose to uninstall them, follow these directions:
  • Click Start > Control Panel.
  • In Control Panel, double-click Add or Remove Programs.
  • In Add or Remove Programs, highlight the program, click Remove.
  • Close the Add or Remove Programs and the Control Panel windows.
Optional Tools:
  • Ad-Aware 2008 scans, detects, and removes spyware on your computer.
  • ATF-Cleaner cleans all user temp folders, Java cache, (which seems to be harboring more and more malware), the cache, cookies, history, download history, visited links and saved passwords. Scan weekly if you have high Internet use.
  • Trend Micro's HijackThis or random's System Information Tool (RSIT) may be uninstalled; however, if you should ever encounter another problem and seek help in this forum or others like it, you will need to download this application.
  • SUPERAntiSpyware scans, detects, and removes spyware on your computer.
  • Malwarebytes ' Anti-Malware scans, detects, and removes malware on your computer.
  • a-squared Free scans, detects, and removes trojans, worms, spyware on your computer.
  • Spybot S&D scans, detects, and removes malware on your computer.
If you have changed the default settings for files/folders, please restore the default settings for files/folders.
  • Go to My Computer.
  • Select the Tools menu and click Folder Options.
  • Click the View tab.
  • Under Advanced Settings, click the Restore Defaults button in the lower right corner.
  • Click Apply and then the OK and close My Computer.
Please take the time to read the "Steps To Keep Your Computer Clean And Secure" below.

STEPS TO KEEP YOUR COMPUTER CLEAN AND SECURE:

Please follow these simple steps in order to keep your computer clean and secure:
  • Disable and Enable System Restore. After cleaning, you will need to disable the System Restore function For Windows XP.
    Files placed in the System volume information folder are source files for the System Restore function that is available in Windows XP operating system. Files that were healed were moved in their original INFECTED state into this folder and it is necessary to DELETE them by following these steps:
    • Close all open programs. Then right-click My Computer on the Windows' desktop
    • Click on Properties.
    • Click on the System Restore tab.
    • Check Turn off System Restore on all drives.
    • Restart the system.
    • Enable System Restore by going through the first four steps again and uncheck the item mentioned in Step d.
    • You can find instructions on how to disable and enable system restore in the Windows XP System Restore Guide.
  • Make your Internet Explorer more secure: This can be done by following these simple instructions:
    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialize and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it asks you if you want to save the settings, press the Yes button.
    • Click Apply > OK button and then the OK to exit the Internet Properties page.
  • Use a Firewall: - I cannot stress how important it is that you use a Firewall on your computer.  Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below:
    Computer Safety On line - Software Firewalls. For more information about firewalls, and why a two-way firewall is better than the Windows XP one-way firewall, please read Understanding and Using Firewalls.
  • Use An Antivirus Software and Keep It Updated: - It is very important that your computer has an antivirus software running on your machine.  This alone can save you a lot of trouble with malware in the future.  It is imperative that you update your antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software, then it will not be able to catch any of the new variants that may come out. For an article on antivirus programs and a listing of some available ones see the link below:
    Computer Safety On line - Anti-Virus
  • Visit Microsoft's Windows Update Site Frequently: It is important that you visit Microsoft Windows Update regularly. This will ensure your computer has the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
  • You should scan your computer with Spybot S&D on a regular basis just as you would an anti- virus software. A tutorial on installing & using this product can be found here:
    Using Spybot - Search & Destroy to remove Spyware from Your Computer
  • You should scan your computer with Ad-Aware 2007/2008 as well as Spybot S&D and your anti-virus program on a regular basis. A tutorial on installing & using this product can be found here:
    Ad-Aware 2008.
  • Update SpywareBlaster (at least weekly): SpywareBlaster will add a large list of programs and sites into your Internet Explorer and Firec settings that will protect you from running and downloading known malicious programs. An article on anti-malware products with links for this program and others can be found here:
    Computer Safety on line Anti Malware
  • Use the hosts file: Every version of windows has a hosts file as part of them. In a very basic sense, they are used to locate web pages. We can customize a hosts file so that it blocks certain web pages. However, it can slow down certain computers. This is why using a hosts file is optional. Download mvps hosts file Make sure you read the instructions on how to install the hosts file. There is a good tutorial HERE If you decide to download the hosts file, the slowdown problems can usually be avoided by following these steps:
    • Click the start button on the task bar at the bottom of your screen
    • Click run
    • In the dialog box, type services.msc
    • hit enter, then locate dns client
    • Highlight it, then doubleclick it.
    • On the dropdown box, change the setting from automatic to manual.
    • Click OK.
  • Use an alternative instant messenger program:.Trillian and Miranda IM These are Malware free Instant Messenger programs which allow you to connect to multiple IM services in one program! (AOL, Yahoo, ICQ, IRC, MSN)
  • Please read Tony Klein's excellent article: How I got Infected in the First Place
  • Please read Understanding Spyware, Browser Hijackers, and Dialers
  • Please read Simple and easy ways to keep your computer safe and secure on the Internet.
  • If you are using Internet Explorer, please consider using an alternate browser: Mozilla's Firefox browser is fantastic; it is much more secure than Internet Explorer, immune to almost all known browser hijackers, and also has the best built in popup blocker (as an added benefit!) that I have ever seen.
    Another good browser is Opera . Opera 9 comes loaded with the tools to keep you productive and safe. Try it today, it's absolutely free. Some of the Opera features are: Customization, BitTorrent, Content blocker, Add your favorite search engines, Thumbnail preview of tabs, Widgets, Transfer manager, Tabbed browsing, Password manager, Sessions (You can save a collection of open tabs as a session, for later retrieval, or start with the pages you had open when Opera was last closed.), Keyboard Shortcuts, Cookie control, a multitude of languages, Validate code, Toggle graphics and style sheets, and Special features such as Full-screen mode, Kiosk mode.
  • Update all these programs regularly: Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
  • If your computer was infected by a website, a program, IM, MSN, or p2p, check this site because it is Time To Fight Back.
Follow these steps and your potential for being infected again will reduce dramatically.
Good luck!
You don't stop laughing when you get old; you get old when you stop laughing.
A Member of U-N-I-T-E (Unified Network of Instructors and Trained Eliminators)
Malware Removal University Masters Graduate

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#15 numbersinthedark

numbersinthedark
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
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  • Gender:Female
  • Location:Michigan
  • Local time:08:37 AM

Posted 17 February 2009 - 03:06 AM

Thanks for all your help!

I turned off Windows Firewall and installed the Online Armor Free firewall.

Right click on your desktop. Click arrange icons by. Make sure that there is a checkmark by Show desktop icons.

When I right-click on the desktop, there is nothing. I don't know how else to access the Desktop Properties menu. I have tried other ways to access the Folder Options, as well, to restore the default settings for files/folders, but I have not come up with a way to do this via the Task Manager.

I downloaded, unzipped, and ran the Taskbar Repair Tool.

I selected Taskbar is missing and clicked Repair. I did not see any change. I closed the program and restarted it. Still nothing. I then selected Hide or Show the Start Button and clicked Repair. I told it to Show the Start Button. There was no visible change.

I restarted the computer. This time, the taskbar flashed on for about 4 seconds instead of the usual 2 seconds, but then disappeared again.

Also, Internet Explorer still does not work. Thank goodness for Firefox.

Do you have anything else in your bag of tricks? :thumbsup:

Edited by numbersinthedark, 17 February 2009 - 03:08 AM.





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