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Updating Problem


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6 replies to this topic

#1 VirusPWN

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Posted 30 December 2008 - 07:50 PM

I have trouble updating Windows and a lot of my programs, except for Avira for some reason. Anyway, When i update Windows, my Internet Explorer doesn't work and it displays the check your network configuration settings page, if you know what that is. So i just restore it back. BUT, i really need to update my computer. It is a Windows Home Premium. Plus, Malware Bytes Anti-Malware and my security program can't update either. Thisis what it say for MBAM.

Update Failed.Make sure you are connected to the internet and your firewall is set to allow Malwarebytes Anti-Malware to access the internet.

It says similar things with other programs to.

Here is a MBAM's log file.

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 6.0.6000

12/30/2008 4:37:24 PM
mbam-log-2008-12-30 (16-37-24).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 158249
Time elapsed: 1 hour(s), 6 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\Owner\AppData\Local\Temp\wz11d2\keygen.exe (Backdoor.SDBot) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Local\Temp\wz2459\keygen.exe (Backdoor.SDBot) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Local\Temp\wz94d6\keygen.exe (Backdoor.SDBot) -> Quarantined and deleted successfully.
C:\Users\Owner\AppData\Local\Temp\wz9b2d\keygen.exe (Backdoor.SDBot) -> Quarantined and deleted successfully.


PLEASE help, thanks.

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#2 boopme

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Posted 30 December 2008 - 10:40 PM

Hello, well before we g any further I must give you this Advice/warning:

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 VirusPWN

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Posted 24 January 2009 - 08:59 PM

I want to help and clean ii

#4 boopme

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Posted 24 January 2009 - 10:38 PM

Now we can run some tools but i hope in the end you have a legitimate copy of what you needed the key for .

Next run ATF:
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".


Follow with MBAM:
Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via

Add/Remove Programs and download

a fresh copy.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from

    here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.


Note
: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Edited by boopme, 24 January 2009 - 10:42 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 VirusPWN

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Posted 05 March 2009 - 09:55 PM

I did all that, and nothing changed. I don't think it's malicious content, but just a more deeper problem. Mabe the drivers or something?

#6 boopme

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Posted 05 March 2009 - 10:46 PM

Hi, since your MBAM datbase is at 1456 and it's now at 1822, I would like you to run om=ne more updated MBAM scan. If it comes back clean then start a New topic in the Vista forum.

Rerun MBAM

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan.
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 VirusPWN

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Posted 07 March 2009 - 02:16 AM

Um, the updating problem, that's the thing, none of my programs can connect to the internet, except Antivir. And my Mozilla Firefox would stop working also, but I have an older version. 3.0.5If I update however, it stops working.




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