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Windows Explorer Crashes


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6 replies to this topic

#1 Kurt4

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Posted 30 December 2008 - 03:36 PM

This now happens everytime i try to open Windows Explorer or start moving through My Computer. The accompaning error message usually refers to application error EXPLORER and and error in module ad2mpgdmux.dll.

If i look in the event viewer under applications it also mentions a fault in module ad2mpgdmux.dll

Under system it mentions the IMAPI cd-burning COM service entered the stopped state.

As soon as i clear the error message, explorer clears, and then restarts itself

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#2 Guest_The weatherman_*

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Posted 30 December 2008 - 05:13 PM

Hi there Kurt4, you may be infected. Try a couple of these free, online scanners to see if anything has slipped by your protection:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx

#3 karbo1

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Posted 30 December 2008 - 05:20 PM

And post a HJT log here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Please post back if we found the solution

#4 Guest_The weatherman_*

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Posted 30 December 2008 - 05:46 PM

And post a HJT log here: http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

Thanks for your input karbo1, but HJT may not be necessary.

#5 Kurt4

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Posted 30 December 2008 - 09:29 PM

Weatherman, i had similar thoughts but so far my standard Mcafee, Malwarebytes Anti-malware, bitdefender online scan, and a kapersky online scan ALL came back negative.

#6 Kurt4

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Posted 30 December 2008 - 11:01 PM

For the heck of it I did post HJT in other forum incase someone sees something

#7 Orange Blossom

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Posted 31 December 2008 - 12:51 AM

Hello Kurt4,

I see you have a HiJack This log posted here: http://www.bleepingcomputer.com/forums/t/190821/unknown-infection/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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