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hardware tech w/ software questions


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#1 scorcher

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Posted 30 December 2008 - 01:22 PM

I am currently a hardware technician who does next-day warranty hardware installs. My knowledge of software is limited since we aren't allowed to do many software adjustments, changes.

I am interested in doing sidework as a technician for virus removal, OS installs.

I've done research but am very confused on the OS install when it pertains to machines that need a fresh install and the customer does not have their install disc but the machine has a product key on the panel.

What OS installation discs do I need. Example: if the product key was for XP SP 1, can a XP SP 2 disc work with that product key or do I need a XP SP 1 disc? In addition, should I get OEM disks and install but change the product key once the OS is installed?

Any help on what software tools I need for OS installs would be greatly appreciated!

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#2 hamluis

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Posted 30 December 2008 - 01:38 PM

FWIW (I don't do this for a living):

There are a couple of ways to get the correct installed key...from a system...I suppose that most users settle on one.

I use SIW Download - http://www.gtopala.com/siw-download.html , which will reflect accurately license keys for Windows, MS Office and other programs. These will be under the Licenses category.

The SPs themselves are only significant if you intend to try a repair install or want to run sfc /scannow to try to repair damaged/missing Windows files. These tasks can only be accomplished properly by ensuring that the disk used is at least as current as the installation.

In other words, a slipstreamed XP SP3 disk...should be able to be used on any system with the same version of XP...for repair purposes (since SP3 is the most current SP for XP).

Icrontic Blog Archive Slipstreaming Windows Easy - http://icrontic.com/articles/slipstreaming_windows_easy

I guess that I see no need to change any product key at all, unless you intend to install XP on a system where the key info is unavailable, for whatever reason. The key for the system...if correct...will work with a different SP level for that operating system.

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#3 usasma

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Posted 30 December 2008 - 09:03 PM

The tools necessary for installing OS's are the ability to research and locate drivers that are needed on the system after Windows is installed. If you can get the restore disks for that particular model, then most of your work is done as the restore disks will have the drivers already included.
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