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Can only boot in Safe Mode without network


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6 replies to this topic

#1 bballfan2

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Posted 30 December 2008 - 12:26 PM

I was working on my other computer in Nevember/December, but didn't finish. Now the computer cannot boot up normally. I've gotten it to startup in Safe mode, but I'm stuck from there.

I could get Safe mode with networking yesterday, but it wouldn't let me go to bleepingcomputer.com to reset my password. Now I'm working from a different computer in hopes that I can get the first computer to work.

I promise not to stop until the job is done this time. Please help.

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#2 Guest_superbird_*

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Posted 01 January 2009 - 12:33 PM

Hi,

Try to do this:
(You can use an other computer and USB-stick to transfer the files needed. You can do it in Safe Mode)

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 bballfan2

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Posted 01 January 2009 - 03:50 PM

Hi,
I tried running the application under safe mode, but when I went to select the file, the screen went black.
Then I shutdown the computer and restarted normally. An error popped up with rundll. Error loading c:\windows\system32\cpdbwbqa.dll not found, but I could get to mbam-setup.exe that was installed in November. Nothing happened.

Then I tried to get on the internet with Windows IE and the system froze loading IE.

I then did a hard reboot and with a USB-stick tried to run the exe you requested. After 30 minutes, the computer now appears frozen again.

I rebooted again in Safe mode and ran the Malware app from the desktop v1.30.0.0. It's trying to run now. I will get back to you if/when it finishes.

#4 bballfan2

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Posted 01 January 2009 - 04:04 PM

Hi again,
I can't get Malware to run, but I did get Hijack this to run. Would a log be helpful or should I try something else first?
Thanks.

#5 Guest_superbird_*

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Posted 02 January 2009 - 03:49 AM

Hi,

I have not the permission to handle your HijackThislog.

I'm going to redirect you to the HijackThissection of this forum. This, because it's a deeper infection.
Read this page and follow it's steps: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

Also, inlcude a link to this topic, so your helper can see what already has been done.

Good luck. :thumbsup:

#6 bballfan2

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Posted 02 January 2009 - 01:39 PM

Thank you for your help!

#7 Guest_superbird_*

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Posted 02 January 2009 - 04:11 PM

Youŕe welcome. I will inform a moderator to close the topic here. :thumbsup:




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