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Windows won't stay logged in


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6 replies to this topic

#1 Mark T

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Posted 30 December 2008 - 11:50 AM

I've never had this happen before. This is on a Dell laptop with XP Home.
Everything is up-to-date. Running Trend Micro Internet Security 2008.

First reported problem was the Sprint wireless software wanted to update.
My user attempted this and lost all connectivity, THEN delivered the PC to me.
I turned it on, plugged the Sierra Wireless Compass 597 in, and the software
loaded itself. No problems indicated.

I ran HJT (sorry - didn't save the log) and it reported a missing LSP link.
I ran LSPFIX, and it indicated a corrupt link, but when I clicked "Finish",
it reported nothing had been changed. I tried this several times including
in safe mode as Administrator to no avail. It occurs to me now that Trend
Micro may have been blocking the changes.

I then installed and ran Malwarebytes' Anti-Malware. A quick scan found
about 5 items - 3 Trojans and a couple of other things. Unfortunately, I
can't get to the log now. After removing the items and rebooting, the PC
will not stay logged in in regular mode or safe mode. After logging in, I
get a blank screen with a pointer, then anywhere from 30 seconds to a
couple of minutes later, it just logs out and reverts back to the user list.

Last Known Good Configuration didn't help. Debug Mode just hangs.
Safe Mode with Command Prompt does the same thing as normal.

I have the recovery console installed. Using it, I disabled some services
that I was familiar with - Cisco VPN, Trend Micro, and UltraVNC, just in
case they were causing the problem. This had no effect. I can see the
mbam log, but the TYPE and COPY commands can't seem to do anything
with it. It says Access Denied.

I'm beyond the limits of my ability now. I will be reinstalling Windows
unless someone can help me here. I have used this site as a resource
many times with great success. Thanks.

Mark

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#2 rigel

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Posted 30 December 2008 - 07:06 PM

Please update and rerun Malwarebytes according to these instructions...

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 Mark T

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Posted 31 December 2008 - 01:30 PM

Thanks for the reply.

The problem is that I can't run anything. When I log into Windows either in
regular mode or safe mode, I get a blank screen with a pointer for a minute,
then it logs the user out.

I guess my question is: Is there anything I can do in the Recovery Console
at this point that might fix this problem? I don't want to use the FIXBOOT or
FIXMBR commands without knowing what might happen.

Mark

#4 rigel

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Posted 31 December 2008 - 05:02 PM

Do you have your original Windows CD? You can do a repair install.. <<Try this Microsoft link.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 Mark T

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Posted 31 December 2008 - 05:31 PM

I guess that's what I needed to know.

Thanks again.

Happy New Year!

#6 rigel

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Posted 01 January 2009 - 10:29 AM

Happy New Year Mark!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 rhystaylor

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Posted 08 February 2009 - 11:25 PM

Thanks for the reply.

The problem is that I can't run anything. When I log into Windows either in
regular mode or safe mode, I get a blank screen with a pointer for a minute,
then it logs the user out.

I guess my question is: Is there anything I can do in the Recovery Console
at this point that might fix this problem? I don't want to use the FIXBOOT or
FIXMBR commands without knowing what might happen.

Mark




I am havingf the same problem, except before my computer ran in safe mode and my antivirus said it located several worms and trajon horses, but now i can even open my computer in safe mode.
can anyone help me on what i can do?
Thanks




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