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computer virus,advertisement playing no window open..hep..!?


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#1 sonii

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Posted 29 December 2008 - 09:34 PM

what program/software is the best to delete a virus...also ie is not opening..im not concerned about it using it..but if its not opening bcuz of a viruss...also advertisment is playing on my computer with out any window open...plz help....i have avg free edition,malwarebytes' anti-malware,spybot search and destroy, spynomore, spyware doctor, super antispyware free edition nd also this security system i think this is from the computer though...please help anyone...thxxxxxxxxxxxxxx

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Zllio

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Posted 30 December 2008 - 05:00 AM

Hi sonii,

Please be specific about what you are seeing. You say there is advertising running on your computer without any window being open and that you think this is from the computer? What exactly are you seeing?

SpyNoMore used to be listed as a rogue software, meaning, they would give you false information about dangers to your computer in order to collect money from you to fix the problem. They are no longer listed in this way, however, you might consider removing this one program using the add/remove programs feature in your control panel. (Go to Start / Control Panel / add-remove programs. Highlight the program and confirm that it should be removed.)

If your security software is updated and is also the most recent version, then you have adequate coverage for everyday needs. AVG is now a security suite. It not only needs to be updated regularly, but you need to have it scan your computer on at least a weekly basis.

If you are not having any problems with the speed of your computer, then the programs you are running are useful and effective.

Zllio

#3 sonii

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Posted 30 December 2008 - 08:51 PM

well i have system security on my computer and i've have the malawarbytes anti malware..but it seems not to take the system security off..and there's advertisment/music playing on my compute without any window or any other program open...plz helpp...

#4 quietman7

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Posted 31 December 2008 - 09:12 AM

If none of the tools you have used thus far are working, that means either malware or another security program is interfering with the fix.

Some infections are difficult to remove completely because of their morphing characteristics which allows the malware to regenerate itself. Sometimes there is a hidden piece of malware which has not been detected that protects files (which have been detected) and registry keys so they cannot be permanently deleted. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HijackThis log for further investigation.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Psuedo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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