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Can't shake the Vundo Variant / MS Juan Blues


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#1 jed3d

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Posted 29 December 2008 - 03:02 PM

I'll try to be as detailed as possible. The kids computer was infected with massive amounts of spyware (we run McAfee, but somehow they clicked something that bypassed it). I tried to download Spybot S&D (blocked access to internet), Was able to download Ad-Aware (but it later shut down access), and then downloaded Malawarebytes and SuperAntiSpyware to a flash drive and installed them on the computer (access to download updates blocked). Additionally, I ran Vundofix (came up with no infection - HAH) and Symantec FXvMonde.

Both MWB and SAS find and "eliminate" the problems, but they come back immediately. As of now, Internet explorer, McAfee and any updates are not able to access the internet. However, when I took Firefox back over (by cancelling the proxy server requirement the spyware had added), I was able to access. Firefox is now the default browser, but popups are happening there as well.

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#2 KoanYorel

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Posted 09 January 2009 - 05:25 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

This may seem repetitive, but we need to see the current status of your system.
Please Hold on it may take us a day or so to get back with you.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 jed3d

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Posted 10 January 2009 - 12:16 PM

The good folks at malwarebytes helped me resolve the problem.

thanks,

Jed

#4 KoanYorel

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Posted 10 January 2009 - 12:19 PM

Thank you for informing us.
good luck.

This thread is closed.
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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