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Laptop startup problems....


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#1 ladyluck

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Posted 29 December 2008 - 10:12 AM

Hi, I was wondering if anyone could help.

My laptop's (Advent 8117 if that helps) been working fine, then this morning things went pear-shaped. To begin with things went fine - Everything seemed to load up as normal, I left the room for maybe 5-10 minutes and when I returned there was a black screen. I waited a while and nothing happened so I restarted.

It comes up with 'Windows failed to start. A recent hardware or software change might be the cause.'

It doessn't seem to matter what I click here because my 'Techguys' support thing comes up either way but now nothing on it works. To begin with I ran the Repair Environment, but it couldn't fix it. I also got to try a System Restore but I seem to have no points to restore to.

Now I can't get the Techguys page to do anything. So I tried running in Safe Mode but once again I'm faced with the unmoving Techguys page, and the same goes for when I try and load from the last working point.

The only thing I can think could be the cause is that a small ornament fell off a nearby shelf and caught my laptop. Could this have messed it up? It didn't fall far or hard. Would anything at all happen if this was the case?

I don't have any backup discs or a Vista Cd.

Any help on this would be much apreciated. I have no idea when it comes to this.
Thanks!

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#2 usasma

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Posted 29 December 2008 - 07:50 PM

I would suggest using a bootable hard drive diagnostic - it's available from the website of the manufacturer of your hard drive. This topic ( http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/ ) contains links to the most common ones.

Since the Startup Repair didn't fix things (I presume that this is the Recovery Environment that you referred to) - then the issue is most likely with your hard drive (Startup Repair will fix issues with the Master Boot Record, Boot Sector, and the NTFS file system among other things).

If the hard drive passes the diagnostics, then the next most likely thing is a corrupted driver (with video drivers being the most common) - but installing a new driver if Windows isn't working is a real challenge.
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