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Vista lost desktop


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#1 JohnnyOh

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Posted 29 December 2008 - 05:40 AM

Have a friend with Vista Home Premium. Has lost her desktop and taskbar - has to use Task Manager to load programs and access Internet. Suspect something simple has occurred. Any thoughts?

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#2 usasma

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Posted 29 December 2008 - 07:35 PM

What happens when they type in "explorer.exe" (without the quotes) in the New Task area of Task Manager?
Does the Desktop and Task Bar come back?

Edited by usasma, 29 December 2008 - 07:36 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 JohnnyOh

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Posted 13 January 2009 - 03:10 PM

Desktop and taskbar do not return. Says 'explorer.exe' not there (or words to that effect!). Thanks for advice.

#4 Pooh85

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Posted 15 January 2009 - 09:28 PM

I had the same issue caused by a trojan! It's best if she posts in am I infected and see what they have to say.




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