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Viral Overload


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#1 Aussie Miss

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Posted 29 December 2008 - 12:27 AM

Hi Everyone,

I have spent the last 6 weeks **trying** to remove viruses from this computer. I have followed the advice of other posters on this and other forums.

Having used Malwarebytes, ATF Cleaner, SmitfraudFix, SDFix, VundoFix, SuperAntiSpyware, CCleaner and Norton 360 - I am ready to give up.

I had thought I was free of unwanted items and backed up my computer but I now fear this to has a virus.

My plan is to reformat the HD and re-install everything... I have a few questions regarding the way viruses etc get into our systems please.

I am under the impression that only executable files can install viruses - is this the case?? I don't want to lose my files but I don't want to be re-infected again the files are mostly word, excel, pictures and music.

I believe the vector for this virus was a "photo" "sent" by daughter no1's friend (her mum is rich and got a guy in to fix the problem and even he hasn't fix her computer so far). Unfortunately I had not gotten around to re-installing N360.

I am assuming there is something still around even though it cannot be detected because the computer is running slower than a wet weekend!!

Thankyou for any help anyone can offer - I must have offended someone upstairs because out of 6 computers only one is working!!!

Regards
Suzy

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#2 garmanma

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Posted 29 December 2008 - 08:50 AM

If you have run all of those without any luck, why don't you submit a HJT log before giving up?
The preparation guide is here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post in the proper forum, here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
The team is fairly busy so give them a few days or so to respond
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#3 Aussie Miss

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Posted 02 January 2009 - 03:37 AM

Thankyou Mark,

This will actually be the third time I have tried to thank you and also send a HJT log.

The computer is a real pain. So much so that my hubby and I decided to purchase a new computer, at least we can get emails and will **hopefully** be able to fix the kids PCs in quicker time.

So I will venture forth - I am so sick of spending the holidays fixing computers!!!!!

Happy New Year to you and your family Mark and anyone else who reads this thread.




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