Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

computer freezes randomly


  • Please log in to reply
26 replies to this topic

#1 Johnny Boy

Johnny Boy

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 28 December 2008 - 09:12 PM

my almost new computer freezes up and shuts down randomly sometimes..this problem started happening all of a sudden..if you need any additional info to diagnose this problem please let me know..thanks in advance
Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.

BC AdBot (Login to Remove)

 


#2 xblindx

xblindx

  • Banned
  • 1,923 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:05 PM

Posted 28 December 2008 - 11:54 PM

Have you made any recent changes? ie: installs, uninstalls, hardware changes, etc.

#3 Johnny Boy

Johnny Boy
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 29 December 2008 - 09:05 AM

i got a new pci graphics card but id rather not have to get rid of it..anything i can do to diagnose the problem and isolate what is causing it?
Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.

#4 xblindx

xblindx

  • Banned
  • 1,923 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:05 PM

Posted 29 December 2008 - 09:09 AM

Have you downloaded the latest drivers for it?

#5 Johnny Boy

Johnny Boy
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 29 December 2008 - 02:51 PM

yes im pretty sure i have..is there a diagnostic software i can download to show me exactly what is causing the freezing
Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:05 AM

Posted 29 December 2008 - 04:39 PM

Do you get any blue screen error messages? If so, what do they say?

Also, you could have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Johnny Boy

Johnny Boy
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 29 December 2008 - 09:22 PM

there is one error that occurs about every 15 seconds on my computer...the source is userenv and inside the properties it says :

Windows cannot query DllName registry entry for {CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

besides that there are no other errors that occur on the computer..i also do not get any blue screens or error messages, just a completely frozen computer.

Edited by Johnny Boy, 29 December 2008 - 09:24 PM.

Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.

#8 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:05 AM

Posted 30 December 2008 - 05:47 AM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 Johnny Boy

Johnny Boy
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 30 December 2008 - 10:32 AM

there are none
Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.

#10 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:08:05 AM

Posted 30 December 2008 - 05:33 PM

What happens if you take out your new PCI graphics card? Do you still get the same problems?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#11 Johnny Boy

Johnny Boy
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 30 December 2008 - 09:57 PM

i took it out and so far (15 minutes) no freeze, but then again it usually took longer then 15 minutes to freeze anyway..if in fact it does not freeze without the card what can i do so that i can still use the pci graphics card? im pretty sure the drivers were up to date and i was running nvidia config software
Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.

#12 xblindx

xblindx

  • Banned
  • 1,923 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:05 PM

Posted 30 December 2008 - 10:01 PM

Are you entirely sure that your computer is compatible with the card? I don't know much about computer hardware, but conflicting hardware can probably cause that problem.

#13 IhateAV2009

IhateAV2009

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Kansas
  • Local time:05:05 PM

Posted 30 December 2008 - 10:08 PM

about the DLL error, that looks like the registry entry for Antivirus 2009
do you see the irony?

#14 xblindx

xblindx

  • Banned
  • 1,923 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:06:05 PM

Posted 30 December 2008 - 10:12 PM

Are you using or have used the IE8 Beta?

This site explains the reason I'm asking. DO NOT follow the instructions in that article, they requiring editing the registry.

Edited by xblindx, 30 December 2008 - 10:15 PM.


#15 Johnny Boy

Johnny Boy
  • Topic Starter

  • Members
  • 182 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Long Island
  • Local time:06:05 PM

Posted 30 December 2008 - 10:41 PM

well...the computer froze without the card but...

YES i was using the ie8 beta..would the instructions on that website fix the problem because i am an experienced user and would be comfortable editing the registry
Posted Image
Staples Easytech Associate
Staples Certified Onsite PC Technician
Computer Science Major, Stonybrook University

Society leans heavily on computers. If you have the power to take out computers, you have the power to take out society.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users