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Vista infection - redirected browser, pop-ups, unable to update


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12 replies to this topic

#1 chrisbennett21

chrisbennett21

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Posted 28 December 2008 - 07:27 PM

Thank you for your help. I have tried to remove the infection myself but to no avail. First I upgraded from AVG free to a paid version 8.0. However, the updates did not work. With the help of their support I was able to point to a new address and receive updates, but other symptoms still persist. I do not know the name of the infection, sorry.


DDS (Version 1.1.0) - NTFSx86
Run by The Bennetts at 14:17:42.83 on Sun 12/28/2008
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.940 [GMT -10:00]

AV: AVG Internet Security *On-access scanning enabled* (Updated)
FW: AVG Firewall *enabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\system32\schtasks.exe
C:\Windows\system32\jusched.exe
C:\Program Files\Portrait Displays\HP My Display\dthtml.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\hp\kbd\kbd.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\The Bennetts\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: NoExplorer - No File
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [DT HPW] c:\program files\portrait displays\hp my display\DTHtml.exe -startup_folder
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish picture mover\SnapfishMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
TCP: {8D2DAA2F-7187-46B9-B87A-5A63956D24DF} = 85.255.112.153;85.255.112.24
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

============= SERVICES / DRIVERS ===============

R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2008-12-14 23832]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-6-27 98440]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-12-14 90632]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2008-6-27 874776]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2008-6-27 231704]
R2 avgfws8;AVG8 Firewall;c:\progra~1\avg\avg8\avgfws8.exe [2008-12-14 1212184]
S2 Windows Tribute Service;Windows Tribute Service;c:\windows\system32\kdymn.exe -srv []
S3 Ndisprot;ArcNet NDIS Protocol Driver;\??\c:\windows\system32\drivers\Ndisprot.sys [2008-12-2 29184]

=============== Created Last 30 ================

2008-12-20 15:18 <DIR> --d----- c:\program files\Bonjour
2008-12-18 20:58 <DIR> --d----- C:\AVGtest
2008-12-18 20:58 7,029 a------- c:\temp\AVGUPDtest_EN.bat
2008-12-18 20:58 <DIR> --d----- c:\temp\utility
2008-12-18 20:57 50,626 a------- c:\temp\AVGUPDtest_EN.zip
2008-12-18 20:53 <DIR> --d----- c:\temp\diagnose folder
2008-12-14 11:52 90,632 a------- c:\windows\system32\drivers\avgtdix.sys
2008-12-14 11:50 23,832 a------- c:\windows\system32\drivers\avgfwd6x.sys
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll
2008-12-05 18:01 <DIR> a-d----- c:\programdata\TEMP
2008-12-05 08:10 130 a------- c:\windows\wininit.ini
2008-12-03 00:01 <DIR> --d-h--- C:\$AVG8.VAULT$
2008-12-02 21:40 29,184 a------- c:\windows\system32\drivers\ndisprot.sys
2008-11-30 14:48 <DIR> --d----- c:\program files\iPod
2008-11-30 14:48 <DIR> --d----- c:\programdata\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-11-30 14:48 <DIR> --d----- c:\program files\iTunes
2008-11-30 14:48 <DIR> --d----- c:\progra~2\{3276BE95_AF08_429F_A64F_CA64CB79BCF6}
2008-11-30 13:15 865 a------- C:\A2Output6.xml
2008-11-30 13:15 865 a------- C:\A2Output2.xml
2008-11-29 17:43 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2008-11-29 17:43 425,472 a------- c:\windows\system32\PhotoMetadataHandler.dll
2008-11-29 17:43 712,704 a------- c:\windows\system32\WindowsCodecs.dll
2008-11-29 17:43 347,136 a------- c:\windows\system32\WindowsCodecsExt.dll
2008-11-29 17:42 1,645,568 a------- c:\windows\system32\connect.dll

==================== Find3M ====================

2008-12-18 03:00 143,360 a------- c:\windows\inf\infstrng.dat
2008-12-18 03:00 51,200 a------- c:\windows\inf\infpub.dat
2008-12-14 11:52 98,440 a------- c:\windows\system32\drivers\avgldx86.sys
2008-12-14 11:50 86,016 a------- c:\windows\inf\infstor.dat
2008-12-04 20:52 139,732 a------- c:\windows\hpoins15.dat
2008-11-03 07:35 726,008 a------- c:\users\the bennetts\gotomypc_437.exe
2008-10-01 17:49 827,392 a------- c:\windows\system32\wininet.dll
2008-09-30 16:43 1,286,152 a------- c:\windows\system32\msxml4.dll
2008-06-12 03:08 665,600 a------- c:\windows\inf\drvindex.dat
2008-06-07 21:20 174 a--sh--- c:\program files\desktop.ini
2007-12-01 10:36 722,176 a------- c:\users\the bennetts\gotomypc_428.exe
2006-11-02 02:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 02:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 02:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 02:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-01 23:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-01 23:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-01 23:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-01 23:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-01-21 13:54 22 a--sh--- c:\windows\sminst\HPCD.sys

============= FINISH: 14:18:19.20 ===============

Attached Files



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#2 chrisbennett21

chrisbennett21
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Posted 05 January 2009 - 02:34 PM

Hello? I posted on Dec. 28th and have not had a reply. Can anyone help me?

#3 Orange Blossom

Orange Blossom

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Posted 09 January 2009 - 09:56 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#4 chrisbennett21

chrisbennett21
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Posted 10 January 2009 - 12:13 AM

Re-posting DDS info...thank you for getting back to me


DDS (Version 1.1.0) - NTFSx86
Run by The Bennetts at 19:08:46.37 on Fri 01/09/2009
Internet Explorer: 7.0.6001.18000
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.1.1033.18.1918.891 [GMT -10:00]

AV: AVG Internet Security *On-access scanning enabled* (Updated)
FW: AVG Firewall *disabled*

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\rundll32.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\PROGRA~1\AVG\AVG8\avgwdsvc.exe
C:\PROGRA~1\AVG\AVG8\avgfws8.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
C:\Windows\system32\svchost.exe -k hpdevmgmt
c:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Windows\system32\WUDFHost.exe
C:\PROGRA~1\AVG\AVG8\avgemc.exe
C:\PROGRA~1\AVG\AVG8\avgrsx.exe
C:\PROGRA~1\AVG\AVG8\avgnsx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Program Files\AVG\AVG8\avgcsrvx.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\hp\support\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exe
C:\Windows\RtHDVCpl.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\system32\schtasks.exe
C:\Program Files\Portrait Displays\HP My Display\dthtml.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\AVG\AVG8\avgtray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\jusched.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Common Files\Portrait Displays\Shared\HookManager.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\iPod\bin\iPodService.exe
c:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\wuauclt.exe
C:\hp\kbd\kbd.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\AVG\AVG8\aAvgApi.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\Macromed\Flash\FlashUtil9f.exe
C:\Users\The Bennetts\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=74&bd=Pavilion&pf=desktop
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
BHO: NoExplorer - No File
BHO: HP Print Clips: {053f9267-dc04-4294-a72c-58f732d338c0} - c:\program files\hp\smart web printing\hpswp_framework.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
BHO: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn1\yt.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dll
TB: AVG Security Toolbar: {a057a204-bacc-4d26-9990-79a187e2698e} - c:\progra~1\avg\avg8\AVGTOO~1.DLL
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
uRun: [HPAdvisor] c:\program files\hewlett-packard\hp advisor\HPAdvisor.exe autoRun
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [swg] c:\program files\google\googletoolbarnotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe
mRun: [KBD] c:\hp\kbd\KbdStub.EXE
mRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exe
mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [DT HPW] c:\program files\portrait displays\hp my display\DTHtml.exe -startup_folder
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [hpqSRMon] c:\program files\hp\digital imaging\bin\hpqSRMon.exe
mRun: [AVG8_TRAY] c:\progra~1\avg\avg8\avgtray.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\bin\AppleSyncNotifier.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\snapfi~1.lnk - c:\program files\snapfish picture mover\SnapfishMediaDetector.exe
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_01\bin\ssv.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {58ECB495-38F0-49cb-A538-10282ABF65E7} - {E763472E-A716-4CD9-89BD-DBDA6122F741} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {700259D7-1666-479a-93B1-3250410481E8} - {A93C41D8-01F8-4F8B-B14C-DE20B117E636} - c:\program files\hp\smart web printing\hpswp_extensions.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
TCP: {8D2DAA2F-7187-46B9-B87A-5A63956D24DF} = 85.255.112.153;85.255.112.24
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg8\avgpp.dll
AppInit_DLLs: avgrsstx.dll

============= SERVICES / DRIVERS ===============

R1 Avgfwfd;AVG network filter service;c:\windows\system32\drivers\avgfwd6x.sys [2008-12-14 23832]
R1 AvgLdx86;AVG AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2008-6-27 324872]
R1 AvgTdiX;AVG8 Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2008-12-14 107272]
R2 avg8emc;AVG8 E-mail Scanner;c:\progra~1\avg\avg8\avgemc.exe [2009-1-7 903960]
R2 avg8wd;AVG8 WatchDog;c:\progra~1\avg\avg8\avgwdsvc.exe [2009-1-7 298264]
R2 avgfws8;AVG8 Firewall;c:\progra~1\avg\avg8\avgfws8.exe [2009-1-7 1339600]
S2 Windows Tribute Service;Windows Tribute Service;c:\windows\system32\kdymn.exe -srv []
S3 Ndisprot;ArcNet NDIS Protocol Driver;\??\c:\windows\system32\drivers\Ndisprot.sys [2008-12-2 29184]

=============== Created Last 30 ================

2008-12-20 15:18 <DIR> --d----- c:\program files\Bonjour
2008-12-18 20:58 <DIR> --d----- C:\AVGtest
2008-12-18 20:58 7,029 a------- c:\temp\AVGUPDtest_EN.bat
2008-12-18 20:58 <DIR> --d----- c:\temp\utility
2008-12-18 20:57 50,626 a------- c:\temp\AVGUPDtest_EN.zip
2008-12-18 20:53 <DIR> --d----- c:\temp\diagnose folder
2008-12-14 11:52 107,272 a------- c:\windows\system32\drivers\avgtdix.sys
2008-12-14 11:50 23,832 a------- c:\windows\system32\drivers\avgfwd6x.sys
2008-12-12 11:18 87,336 a------- c:\windows\system32\dns-sd.exe
2008-12-12 11:11 61,440 a------- c:\windows\system32\dnssd.dll

==================== Find3M ====================

2009-01-07 07:39 10,520 a------- c:\windows\system32\avgrsstx.dll
2009-01-07 07:39 324,872 a------- c:\windows\system32\drivers\avgldx86.sys
2008-12-18 03:00 143,360 a------- c:\windows\inf\infstrng.dat
2008-12-18 03:00 51,200 a------- c:\windows\inf\infpub.dat
2008-12-14 11:50 86,016 a------- c:\windows\inf\infstor.dat
2008-12-04 20:52 139,732 a------- c:\windows\hpoins15.dat
2008-12-02 21:40 29,184 a------- c:\windows\system32\drivers\ndisprot.sys
2008-11-03 07:35 726,008 a------- c:\users\the bennetts\gotomypc_437.exe
2008-10-21 17:57 241,152 a------- c:\windows\system32\PortableDeviceApi.dll
2008-10-20 19:25 1,645,568 a------- c:\windows\system32\connect.dll
2008-06-12 03:08 665,600 a------- c:\windows\inf\drvindex.dat
2008-06-07 21:20 174 a--sh--- c:\program files\desktop.ini
2007-12-01 10:36 722,176 a------- c:\users\the bennetts\gotomypc_428.exe
2006-11-02 02:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 02:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 02:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 02:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-01 23:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-01 23:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-01 23:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-01 23:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2008-01-21 13:54 22 a--sh--- c:\windows\sminst\HPCD.sys

============= FINISH: 19:09:32.44 ===============

Attached Files



#5 Billy O'Neal

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Posted 11 January 2009 - 10:27 PM

Hello, chrisbennett21
:thumbsup: to BleepingComputer.com

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:
  • In the meantime, please refrain from making any changes to your computer.
  • Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  • Finally, please reply using the Posted Image button in the lower left hand corner of your screen.
Your System is Infected with a Backdoor!!
Backdoors cause severe damage to windows' internals, and allow an attacker complete control over the infected system. Because this state allows the attacker to download new malware on demand, log keystrokes, execute programs, and/or view the system's screen, it is recommended to reformat and reinstall the operating system on this machine. Several experts in the security community believe that once a system is infected with one of these types of backdoors, the system itself can never be trusted again.

I ask that you disconnect this system from the internet NOW!. While it is attached to the internet, the attacker can modify the system, and prevent fixes from working as intended.

Another danger of this type of infection is that of Identity Theft. Because such malware can read all of your passwords, bank account numbers, etc. from your keystrokes, I would recomend contacting banking institutions accessed from this machine to ensure your accounts are secure. Most banks will not charge to send you new credit/debit cards, and getting these numbers replaced would be a good idea. It would also be a good idea to change passwords for anything you commonly use online. Online stores, Facebook/Myspace, Email, etc. If it has been on that machine it may have been read by someone else. Don't do it from this machine, as it is now compromised. Do it from another known clean machine. A good place to do this is at your local public library.

I would strongly recomend format and reinstallation of this machine. For more information, you may wish to read one of these excellent articles:Please let me know if you wish to continue to clean this machine or if you wish to format.

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#6 chrisbennett21

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Posted 11 January 2009 - 11:35 PM

Billy, thank you for the information you provided. I would like to continue with the cleaning rather than reformating at this time. Thanks for your help.

#7 Billy O'Neal

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Posted 12 January 2009 - 10:31 PM

Hello, chrisbennett21
We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

In your next reply, please include the following:
  • ComboFix.txt

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#8 chrisbennett21

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Posted 13 January 2009 - 02:12 AM

Billy, please see attached file. Thanks, Chris

Attached Files



#9 Billy O'Neal

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Posted 13 January 2009 - 08:35 PM

Hello, chrisbennett21
I would like us to use ESET (NOD32)'s Online Scanner
  • Please go to ESET OnlineScan (NOD32)
  • You will then see the Terms of Use, tick the check-box infront of YES, I accept the Terms of Use
  • Now click Start
  • Should you face a Security Warning that asks if you want to install and run a file called "OnlineScanner.cab", click Yes
  • Click Start
    • Note: (the Onlinescanner will now prepare itself for running on your pc)
  • To do a full-scan, tick: "Remove found threats" and "Scan potentially unwanted applications"
  • Press Scan
  • The Onlinescan will now start and scan your pc (this could take a while)
  • When the scan has finished, it will show a screen with two tabs "overview" and "details" and the option to get information or buy software, just close the window
  • Click Start >> Run... >> type: C:\Program Files\EsetOnlineScanner\log.txt
  • The Scanresults will now open in Notepad
  • Click into the text area, right-click and chose "select all" (or use <Control>+A)
  • Right-click again and chose "Copy" (or <Control>+C)
  • Close/Exit Notepad
  • Navigate to this thread and post your log along with anything else requested from us, by right-clicking and "paste" (or ctrl+v) in the text area of the reply post you just created.
Note: For Vista Users: Eset is compatible but Internet Explorer must be run as Administrator. To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select "Run as Administrator" from the context menu.)

In your next reply, please include the following:
  • ESET OnlineScan's Log

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#10 chrisbennett21

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Posted 14 January 2009 - 04:23 AM

Billy, here are the results of the ESET OnlineScan. ~Chris

# version=4
# OnlineScanner.ocx=1.0.0.635
# OnlineScannerDLLA.dll=1, 0, 0, 79
# OnlineScannerDLLW.dll=1, 0, 0, 78
# OnlineScannerUninstaller.exe=1, 0, 0, 49
# vers_standard_module=3763 (20090113)
# vers_arch_module=1.064 (20080214)
# vers_adv_heur_module=1.066 (20070917)
# EOSSerial=5814713c08bfc94db2ba1f561585a243
# end=finished
# remove_checked=true
# unwanted_checked=true
# utc_time=2009-01-14 09:06:30
# local_time=2009-01-13 11:06:30 (-1000, Hawaiian Standard Time)
# country="United States"
# osver=6.0.6001 NT Service Pack 1
# scanned=534520
# found=1
# scan_time=5292
C:\ProgramData\Spybot - Search & Destroy\Recovery\WinAgentsd4.zip Win32/Bagle.gen.zip worm (unable to clean - deleted) 00000000000000000000000000000000

#11 Billy O'Neal

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Posted 14 January 2009 - 04:48 PM

Hello, chrisbennett21
Congratulations! You now appear clean! :thumbsup:

Are things running okay? Do you have any more questions?

System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware
We Need to Remove ComboFix
  • Please go to Start -> Run
  • Enter "ComboFix /u" (without quotes). Note the space betwen "ComboFix" and "/u", it needs to be there.
    Posted Image
  • Press OK (Or hit enter).
  • Allow ComboFix to remove itself.
We Need to Clean Up Our Mess
  • Please download OTCleanIt from one of the following mirrors and save it to your desktop:
  • Double click the Posted Image icon.
  • Push the large "Cleanup" button.
  • Allow your system to reboot.
Recommendations
Below are some recommendations to lower your chances of (re)infection.
  • Install Spyware Blaster and update it regularly
    If you wish, the commercial version provides automatic updating.
  • Install the MVPs hosts file, and update it regularly
    You can use the HostMan host file manager to do this automaticly if you wish.
    For more information on the hosts file, and what it can do for you, you can view the Tutorial on the Hosts file
  • Install an Anti-Spyware program, and update it regularly
    Malware Byte's Anti Malware is an excellent Anti-Spyware scanner. It's scan times are usually under ten minutes, and has excellent detection and removal rates.
    SUPERAntiSpyware is another good scanner with high detection and removal rates.
    Both programs are free for non commercial home use but provide a resident and do not nag if you purchase the paid versions.
  • Keep Windows (and your other Microsoft software) up to date!
    I cannot stress how important this is enough. Often holes are found in Internet Explorer or Windows itself that require patching. Sometimes these holes will allow an attacker unrestricted access to your computer.

    If you are using Windows XP or earlier
    Visit the Microsoft Update Website and follow the on screen instructions to setup Microsoft Update. Also follow the instructions to update your system. Please REBOOT and repeat this process until there are no more updates to install!!

    If you are using Windows Vista
    • Click the "Start Menu" (or Windows Orb)
    • Click "All Programs"
    • Click "Windows Update"
    • On the left, choose "Change Settings"
    • Ensure that the checkbox "Use Microsoft Update" at the bottom of the window is checked.
    • Press OK and accept the UAC prompt.
      Note: You shouldn't need to check this checkbox every single time you update, only the first time.
    • Click "Check for Updates" in the upper left corner.
    • Follow the instructions to install the latest updates.
    • Reboot and repeat the "Check for Updates" until there are no more critical updates to install
  • Keep your other software up to date as well
    Software does not need to be made by Microsoft to be insecure. You can use the Secunia Online Software occasionally to help you check for out of date software on your machine.
  • Stay up to date!
    The MOST IMPORTANT part of any security setup is keeping the software up to date. Malware writers release new variants every single day. If your software updates don't keep up, then the malware will always be one step ahead. Not a good thing :).
BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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#12 chrisbennett21

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Posted 15 January 2009 - 12:26 PM

Billy,

What a relief! Thank you for all your help and your dedication. We seem to be back to normal and have also done the tune ups that you suggested.

Good luck to you in '09.

Aloha from Hawaii,
Chris

#13 Billy O'Neal

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Posted 15 January 2009 - 08:54 PM

Hello, chrisbennett21
Since this issue appears resolved, this topic has been closed.

If you need this topic reopened, please send me or another moderator a PM.

Everyone else please begin a new topic.

BillyIII
Twitter - My statements do not establish the official position of Microsoft Corporation, and are my own personal opinion. (But you already knew that, right?)
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