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Video Help Please


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6 replies to this topic

#1 ridjuk

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Posted 28 December 2008 - 05:15 PM

Hi

I am having problems watching videos from sites such as youtube and virgin etc.

The video loads up (does not buffer fully though) and then stops halfway through.

Have been told to completely uninstall flash player and then re-install the most up to date version and I have done this but its still not helping!!!

I have a Toshiba laptop, use firefox and have windows media player and adobe flash installed (and divx I think???).

I use Sky broadband - not sure how much of this info is required!!!

I'm a bit clueless with stuff like this so please keep it simple if poss!!

Thanks in advance.

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#2 Monty007

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Posted 28 December 2008 - 06:06 PM

Just to test this run IE and install flash on IE then see if you can see the clips you want, if so there maybe a corruption in FireFox.
MCP
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#3 ridjuk

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Posted 28 December 2008 - 06:21 PM

Just to test this run IE and install flash on IE then see if you can see the clips you want, if so there maybe a corruption in FireFox.


How do I run IE without going through firefox??

#4 Monty007

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Posted 28 December 2008 - 08:46 PM

Acess the net through Internet Explorer thats what I meant.
MCP
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#5 xblindx

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Posted 28 December 2008 - 10:12 PM

Or your Java could be out dated.

Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 11...allows end-users to run Java applications".
  • Click the "Download" button to the right.
  • Select your Platform: "Windows".
  • Select your Language: "Multi-language".
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • Click Continue and the page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u11-windows-i586-p.exe to install the newest version.

Edited by xblindx, 28 December 2008 - 10:13 PM.


#6 MeekaCherie

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Posted 30 December 2008 - 04:15 PM

Hi! I'm also having the same problem. I can't go anywhere that streams video or music without it being completely choppy and buffering at speeds that make dial-up look lightening fast. I am using Windows Vista 32 on a Compaq Presario laptop. I connect online wirelessly through and use Internet Explorer primarily. I have tried to see if the problem is isolated to Internet Explorer by running Safari, but the problem exists there, too. I have version 6 of Java and have no idea what the problem is. A lady at the Windows help desk sent a string of emails to try and help me with the issue, but she didn't really know how to fix it, either. Please help. I, too, am a tech virgin so be gentle. I ran a Hijack This log a few minutes ago, but won't include it unless you guys think it would help assess this particular issue. Thanks a mill! :thumbsup:

#7 xblindx

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Posted 30 December 2008 - 06:38 PM

MeekaCherie, try my steps listed above about how to update Java to Version 6 update 11.

Edit: Sweet, this is my 600th post :D

Edited by xblindx, 30 December 2008 - 06:42 PM.





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