Thank you for the reply. I am not yet out of the woods on this one. Here is what I have tried using your suggestions:
--Started with the computer off the network (XP Home, Normal mode, network cable NOT plugged in). Performed your steps and each of them executed as you stated they would. Completed your steps, shut down the computer, plugged in the network cable and rebooted. When I selected a user account, it still hung like I described in my original posting.
--Started the computer in Safe Mode with Networking (XP Home, Safe Mode with Networking, network cable plugged in). Performed your steps, each executed, shut down the computer and rebooted in normal mode. When I selected a user account, it still hung like I described in my original posting.
--Tried again with the computer off the network (XP Home, Normal mode, network cable NOT plugged in). Selected a user account, which booted normally, and then plugged in the network cable. When I performed your first step, the cmd window hangs on the "netsh winsock reset" command...it never completes, though task manager says it's running. I gave it about 10 minutes before I killed it. I tried internet explorer and it hung like I described in my original posting. I have noticed that when I go to shut down in this mode, I usually get one of those "End Program" messages as windows is trying to shut down. I consistently get this for a "msmsgs.exe" application. I went to windows explorer to search the C: drive for this application to try an learn more about it. When I pressed the "search" button in windows explorer, it hung up?! It hung up each time I tried. I am not sure any of these last two items are relevant to my larger issue, but I figured I would mention them in case there are others that can make sense of it.
Thank you for your advice and patience.
Edited by asinglet, 29 December 2008 - 12:18 AM.