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I Think my computer is infected, can you help


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19 replies to this topic

#1 Lindamc

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Posted 28 December 2008 - 10:52 AM

Hi there, hope you can help.

My computer is running very slow and I feel I may be infected but not sure. I went on honeymoon on 9/12 but before I went my computer flashed up saying it had blocked Virtomonde... (sorry was rushing out the door when this message appeared). I am now back and although I havent had the same message, the computer is still running very slow and norton today blocked 'Suspiciou MH690' attempt from attacking my computer and the latest attempt today appears to be '78.58.168.96' that was blocked. None of this makes no sense to me. sorry. I also have ad-aware and PC doctor spyware tools which I run. You helped me solve a problem before that I had with my computer and was wondering if you can help me again. I hope I have posted this to the correct log? Many thanks. Lindamc

Edited by Lindamc, 28 December 2008 - 12:22 PM.


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#2 garmanma

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Posted 28 December 2008 - 01:23 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Lindamc

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Posted 28 December 2008 - 02:01 PM

Ok thanks - I will get onto this and let you know the results.

Regards

Linda

#4 Lindamc

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Posted 28 December 2008 - 03:04 PM

Hi, I run the Malware programe as instructed and listed below the report as requested.

I await your reply. Many thanks for your help.

Linda


Malwarebytes' Anti-Malware 1.31
Database version: 1563
Windows 5.1.2600 Service Pack 2

28/12/2008 19:57:41
mbam-log-2008-12-28 (19-57-41).txt

Scan type: Quick Scan
Objects scanned: 75032
Time elapsed: 10 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 10
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\Interface\{238df80a-1a27-4c2c-8279-87a2d81e5caa} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{4ecfa898-91c4-4a4c-89ec-7ce0868f7ed2} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{7dcb2b04-5209-41d4-b42f-1c07c867a545} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{ede7317e-985f-4f9e-b8bb-a6b244bfd457} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{a6c65aee-5924-4a37-be96-d70d12eb22e1} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{1b01e1d1-82ab-4ce9-8d4c-f85368bf3cd2} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3aa42713-5c1e-48e2-b432-d8bf420dd31d} (Rogue.Antivirus2008) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{d32e29e8-7d5e-422d-a7a2-9005bc915e6c} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{ede7317e-985f-4f9e-b8bb-a6b244bfd457} (Trojan.FakeAlert) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#5 garmanma

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Posted 28 December 2008 - 07:56 PM

Not too bad

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here for review
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#6 Lindamc

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Posted 29 December 2008 - 05:44 PM

Hi Garmanma,

I have updated Malwarebytes and run a full scan as requested. Results shown below.

As you will see this didn't come up with anything. But my computer is still not right. When I open up the internet tonight to reply to you, norton poped up in the corner saying that it had blocked the 'Suspicious MH690' from attacking the computer again. Also, one of the sites that I play games in (www.king.com) the writing looks weird on it and since I had this problem it will not allow me to play games. It will allow me to log in but thats it. Its as if it knows my computer is infected and is therefore not allowing me?. Ive used this site for years to play my games so I dont suppose the problem has come from there.

Just to let you know and keep you updated.

Also (sorry for going on), I noted from going through looking at folks problems with there computers that it says your windows firewall should always be turned on. I thought mine was on, but I checked and it wasn't so I turned it on. When my husband logged on tonight, Norton flashed up and told me that its firewall had been turned off and Windows Firewall turned on, 'did I want to change it back'. I said no, is this right?

Many thanks for your help and I await your reply.

Linda


Malwarebytes' Anti-Malware 1.31
Database version: 1565
Windows 5.1.2600 Service Pack 2

29/12/2008 22:32:01
mbam-log-2008-12-29 (22-32-01).txt

Scan type: Full Scan (C:\|D:\|E:\|F:\|G:\|H:\|I:\|)
Objects scanned: 152899
Time elapsed: 1 hour(s), 19 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 garmanma

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Posted 29 December 2008 - 08:03 PM

Your mbam log is clean

Also (sorry for going on), I noted from going through looking at folks problems with there computers that it says your windows firewall should always be turned on. I thought mine was on, but I checked and it wasn't so I turned it on. When my husband logged on tonight, Norton flashed up and told me that its firewall had been turned off and Windows Firewall turned on, 'did I want to change it back'. I said no, is this right?


Which ever one will work for now. You only want one. This issue has been popping up a lot lately. I have to do some reading.
Try this:
------------------------

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#8 Lindamc

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Posted 02 January 2009 - 11:01 AM

Hi Garmanma

Happy New Year to you and best wishes for 2009.

Apologies for the delay in working through your next set of instructions - the New Year never seems to end in Scotland!

I am working my way through this, however I just had one question before I continue. When rebooting in Safe Mode, which user should I go into, Administrator or my own user?

Regards

Linda

#9 garmanma

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Posted 02 January 2009 - 02:51 PM

Admin
Take your time
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#10 Lindamc

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Posted 02 January 2009 - 05:22 PM

Hi Garmanma,

I have followed the instructions above and run SAS through safe mode. It found 5 infections in the files, tracking cookies, but for some reason when I rebooted normally there is nothing showing in the View log in SAS. Have I done something wrong?.

I await to hear from you.

Many thanks
Linda

Edit, just thought I would add that I seem to be able to play games again and the writing does not look funny as it sometimes did. Does this mean I am cured?

Edited by Lindamc, 02 January 2009 - 05:45 PM.


#11 garmanma

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Posted 02 January 2009 - 05:52 PM

just thought I would add that I seem to be able to play games again and the writing does not look funny as it sometimes did. Does this mean I am cured?


Let's make sure
---------------------------------------------

Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#12 Lindamc

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Posted 03 January 2009 - 10:49 AM

Hi Garmanma,

I feel really stupid but I have checked twice.

I downloaded Dr Web CureIt and saved it to Desktop. I then had the black bug showing on desktop with the word 'launch' underneath it. However when I go into 'safe mode' this icon does not show. I have went in twice thinking I missed it the first time but its definately not there.

When you go into 'safe mode' it shows all the icons on desk top as twice there normal size, so I was thinking, could it be there but not showing, as if its fell of the bottom of screen. (apologies if this sounds like rubbish - just dont understand why its not showing on 'safe mode' desktop.

Help.

Thanks Linda

#13 garmanma

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Posted 03 January 2009 - 11:20 AM

When you are in safemode, go to the Control Panel and then Display. Increase the screen resolution by sliding the pointer to the right about 1/2 way
That should shrink the screen so you can see it
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#14 Lindamc

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Posted 03 January 2009 - 01:48 PM

Hi Garmanms

I have changed the resolution - but its still not showing.

When I downloaded Dr. Web CureIt, the icon shows on my desktop, I didnt click on the icon as it said 'do not perform a scan yet'. When I click on it now its asking me to run file. Should I have done this prior to going into safe mode?

#15 garmanma

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Posted 03 January 2009 - 03:49 PM

Let's remove it and download it again
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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