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Removed "VirusRemover2008" Malware, Now Computer Crashes Repeatedly


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#1 redwall_hp

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Posted 28 December 2008 - 02:01 AM

I had the misfortune of having VirusRemover2008 camp itself out on my computer. (It fought its way past my up-to-date Mcafee security suite.) I spent a few hours trying to remove it, but with little success. I tried SuperAntiSpywarem which detected it and seemed to quarantine and delete it, but it didn't. So I followed your guide on removing VirusRemover2008, and used Malwarebytes' Anti-Malware to remove it. Everything seemed to go fine, but when I restarted the system, it crashed after a few minutes, not very long after boot-up. The computer runs fine in Safe Mode though, so I assume there is still some remnant of the malware that is causing the problem. I also wonder if the malware is returning too. Because when I load Safe Mode, my security suite launches and looks fine for awhile, but then it changes to list all of the security features that are disabled, by the malware I would assume.

I'm running WinXP Media Center Edition with current patches.

I'm tired, as I've been working for hours, looking for a solution, and I would appreciate any help I can get.

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#2 Budapest

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Posted 29 December 2008 - 05:28 PM

Did you try scanning with SuperAntiSpyware in Safe Mode?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 redwall_hp

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Posted 30 December 2008 - 10:50 AM

I did, and then on reboot the malware is back again, not to mention the fact that the computer will no longer boot properly except into Safe Mode.

I've spent a few days on this, and I'm currently trying to make a more current backup so I can just reimage the darn thing.

#4 Budapest

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Posted 30 December 2008 - 05:34 PM

Try this scan. You can copy it over from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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