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Sound problems


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3 replies to this topic

#1 lisalis851

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Posted 28 December 2008 - 01:25 AM

Hi! This is my first time here, so I dont know if you need information from my computer, and if so, please let me know how to get it...

My problem is this...My sound will sometimes stop working. I found that if I double click on UIU32a.exe, it will start working again. Is there a reason I need to keep doing this?

Thanks in advance for your help/suggestions!

Lisa

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#2 Platypus

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Posted 28 December 2008 - 06:12 AM

Hi Lisa, the file you're running is the installer for the Conexant HD sound, so at the moment your sound loss each time is being solved by reinstalling the drivers. But this shouldn't be necessary to keep repeating.

How often does it happen? At this time the first thought I have is next time the sound is lost, look in the Device Manager and post back whether there is any ! symbol on the Sound section indicating a problem there.

However someone else may have run across this symptom before and have a more direct suggestion.

It might also be useful to know the Operating System version you are using (eg Windows XP Service Pack 2) and the brand and model of the computer system, as obtaining the latest version of the driver package may solve the problem.

Edited by Platypus, 28 December 2008 - 06:18 AM.

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#3 lisalis851

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Posted 30 December 2008 - 12:11 PM

I lose sound daily. I have windows vista. Can you please let me know how to find the information you want me to post? I am a very basic computer user.
Thanks!
Lisa

#4 garmanma

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Posted 30 December 2008 - 01:45 PM

Brand of computer - HP, Dell, Compaq, etc. It's usually somewhere on the computer, hopefully followed by a set of letters/numbers indicating the model number. If this is a laptop, it would be on stickers on the bottom. If it's a desktop, it would be on the back of the tower
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