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MyWay.MyWebSearch


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13 replies to this topic

#1 jsos1298

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Posted 27 December 2008 - 06:26 PM

I have a Dell Inspiron 1501 which is running Windows XP. When I run Spybot, MyWay.MyWeb Search is deteced. When I attempt to fix the problem I get the following message.

Some problems couldn't be fixed; the reason could be that the associated files are still in use(in memory).
This could be fixed after a restart.
May Spybot-S&D run on your next system startup?

I have selected yes multiple times and each time the problem is still there.

I have also run Malwarebytes' Anti-Malware and it does not detect the problem.

How can I remove this from my computer. Any help would be appreciated.

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#2 garmanma

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Posted 27 December 2008 - 07:06 PM

If you are using Spybot's Teatimer, disable it. Then reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
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#3 jsos1298

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Posted 28 December 2008 - 03:44 PM

I updated Malewarebytes and ran the full scan. That log is included below. The teatimer was already disabled on Spybot.

What is next?

Malwarebytes' Anti-Malware 1.31
Database version: 1563
Windows 5.1.2600 Service Pack 3

12/28/2008 2:38:55 PM
mbam-log-2008-12-28 (14-38-55).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 130024
Time elapsed: 57 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 28 December 2008 - 08:04 PM

Your log is clean

Some problems couldn't be fixed; the reason could be that the associated files are still in use(in memory).
This could be fixed after a restart.
May Spybot-S&D run on your next system startup?


Is Spybot giving you this message? If yes, reboot into Safemode by rebooting the computer and after the initial startup screen, start tapping the F8 key
Try doing a Spybot scan then.
I think it's more of a Spybot problem than malware
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
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#5 jsos1298

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Posted 29 December 2008 - 01:54 PM

That is the exact message that Spybot is giving me. I started up in safemode and ran both Malewarebytes and Spybyot. Malewarebytes came up with a clean scan again and Spybot again detected the MyWay.MyWebSearch but was unable to remove it.

In your reply you said that it was more of a Spybot problem and not actually a maleware problem. Are you saying that I don't actually have the MyWay.MyWebSearch maleware on my computer but for some reason it is showing up on Spybot.

#6 garmanma

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Posted 29 December 2008 - 04:15 PM

Let's see if SAS detects anything
--------------------------------

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Edited by garmanma, 29 December 2008 - 04:16 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 jsos1298

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Posted 30 December 2008 - 09:35 AM

I ran both ATF and SAS as you instructed. The log for SAS is included below. It did find one problem. I also ran Spybot again once I restarted the computer in the normal mode. I still received the message saying it found Myway.MyWebSearch and again recieved the same message saying it couldn't be removed.


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/30/2008 at 08:10 AM

Application Version : 4.24.1004

Core Rules Database Version : 3689
Trace Rules Database Version: 1665

Scan type : Complete Scan
Total Scan Time : 02:07:30

Memory items scanned : 168
Memory threats detected : 0
Registry items scanned : 6290
Registry threats detected : 1
File items scanned : 47040
File threats detected : 0

Trojan.DNSChanger-Codec
HKU\S-1-5-21-1801674531-152049171-839522115-1003\Software\uninstall

#8 garmanma

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Posted 30 December 2008 - 11:27 AM

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/


Please print out and follow these instructions: "How to use SDFix". <- for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • Please be patient as the scan may take up to 20 minutes to complete.
  • When the process is complete, the SDFix report log will open in Notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • The SDFix report log (Report.txt) will open in Notepad and automatically be saved in the SDFix folder.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to re-enable you anti-virus and and other security programs before connecting to the Internet.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 jsos1298

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Posted 30 December 2008 - 04:21 PM

Here is the log from SDfix.


SDFix: Version 1.240
Run by Jim on Tue 12/30/2008 at 03:06 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDfix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-30 15:14:19
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-21-1801674531-152049171-839522115-1003]
"RefCount"=dword:00000003

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Enabled:LimeWire"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :



Files with Hidden Attributes :

Sun 13 Apr 2008 1,695,232 ..SH. --- "C:\Program Files\Messenger\msmsgs.exe"
Sun 13 Apr 2008 60,416 A.SH. --- "C:\Program Files\Outlook Express\msimn.exe"
Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll"
Mon 7 Jul 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 7 Jul 2008 4,891,472 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Wed 22 Oct 2008 962,896 A.SH. --- "C:\Program Files\Spybot - Search & Destroy\Tools.dll"
Tue 2 Dec 2008 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Tue 30 Sep 2008 39,424 ...H. --- "C:\Documents and Settings\Jim\Desktop\~WRL1111.tmp"
Wed 23 Jan 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"
Thu 7 Dec 2006 3,096,576 A..H. --- "C:\Documents and Settings\Jim\Application Data\U3\temp\Launchpad Removal.exe"

Finished!

#10 garmanma

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Posted 30 December 2008 - 08:11 PM

What about now?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#11 jsos1298

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Posted 30 December 2008 - 10:59 PM

Sorry. I thought I put that part in there. Spybot still detects the MyWay.MyWebSearch maleware.

#12 garmanma

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Posted 31 December 2008 - 09:04 AM

It certainly is stubborn
I would suggest submitting a HJT log. Please follow the preparation guide:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post the log in the proper forum, here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#13 jsos1298

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Posted 31 December 2008 - 02:42 PM

Thank you for your help. I followed the intructions that you gave me and posted the logs to that forum. Thanks again.

#14 garmanma

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Posted 31 December 2008 - 07:47 PM

Since you now have a log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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