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Antivirus 2009 problem


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#1 packman8

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Posted 27 December 2008 - 02:48 PM

The problem that I am having is with Antivirus 2009. I am running Windows XP Professional. Every 5-10 minutes the computer will basically freeze and a blue screen will show up saying that the antivirus on the computer is not up to date and needs to be registered. Obviously we know that it is not something that we should download, but it will not stop freezing. After the blue screen it shows a black screen with the XP icon in the middle and it appears like it is rebooting the computer. And then it comes back to the screen that we were just at before it froze. We downloaded Malwarebytes Anti-Malware and ran a scan with that and it found several items to delete. But when we tried to delete them it gave us an error saying that it could not go further and the stuff did not get deleted. Here below are the DDS files.

Attached Files



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#2 KoanYorel

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Posted 07 January 2009 - 02:10 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

This may seem repetitive, but we need to see the current status of your system, please.
Please Hold on it may take us a day or so to get back with you.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#3 KoanYorel

KoanYorel

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Posted 12 January 2009 - 09:28 AM

Due to the lack of feedback, this Topic is now closed.

If you still have problems, please Start a new topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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