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Need help with winupgro...


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#1 stevespike

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Posted 27 December 2008 - 01:10 PM

I need some help. This morning after i downloaded and tried to install gburner 2.4. Myantivirus stop working and restart after what i wasn't able neither to reinstall my antivirus not to install an other one. After a while I found that my computer was infected by winupgro. Can you help me plz, what should i do?

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#2 quietman7

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Posted 27 December 2008 - 02:12 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 stevespike

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Posted 28 December 2008 - 02:49 AM

Thank u for ur help. I did what u told me after what malwarebyte reboot my computer. I took a look at my task manager and winupgro is still there. This is my log file:
Malwarebytes' Anti-Malware 1.31
Database version: 1560
Windows 5.1.2600 Service Pack 3

28-Dec-08 11:02:29
mbam-log-2008-12-28 (11-02-29).txt

Scan type: Quick Scan
Objects scanned: 57156
Time elapsed: 5 minute(s), 8 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 6

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mule_st_key (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m (Trojan.Agent) -> Delete on reboot.

Files Infected:
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\data.oct (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\list.oct (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\srvlist.oct (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mdelk.exe (Trojan.Spammer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wintems.exe (Trojan.Spammer) -> Delete on reboot.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\flec006.exe (Trojan.Agent) -> Delete on reboot.

#4 quietman7

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Posted 28 December 2008 - 09:07 AM

Now rescan again with MBAM but this time perform a Full Scan in normal mode and check all items found for removal. Don't forgot to check for updates before scanning and to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

Please download and scan with Dr.Web CureIt. Follow the instructions here for performing a scan in "safe mode".
-- Post the log in your next reply and let me know how your computer is running.
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#5 stevespike

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Posted 29 December 2008 - 08:32 AM

Thank u 4 your reply. I did what you've told me. I scanned again with malwarebytes and remove all seleted items, which needed to reboot. After reboot winupgro was still running in my task bar. The log is in the following. But 4 Dr-Web Cure It as you told me I downloaded it. And try to restart in the safe mode, then a blue screen appeared saying:
a problem has been detected and windows has been shut down to prevent damage to your computer. Check for viruses. Technical Information: Stop: 0x0000007B(0xF789E524,0xC0000034,0x0000000,0x0000000)
Malwarebytes log file:

Malwarebytes' Anti-Malware 1.31
Database version: 1562
Windows 5.1.2600 Service Pack 3

29-Dec-08 01:30:27
mbam-log-2008-12-29 (01-30-27).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 108309
Time elapsed: 35 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 7

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\mule_st_key (Trojan.Agent) -> Delete on reboot.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m (Trojan.Agent) -> Delete on reboot.

Files Infected:
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\drivers\srosa2.sys (Worm.Bagel) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\data.oct (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\list.oct (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\srvlist.oct (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\mdelk.exe (Trojan.Spammer) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wintems.exe (Trojan.Spammer) -> Delete on reboot.
C:\Documents and Settings\Administrator.EXPERIEN-71C462\Application Data\m\flec006.exe (Trojan.Agent) -> Delete on reboot.

#6 stevespike

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Posted 29 December 2008 - 08:36 AM

Beside it my computer is just a little slow...

#7 quietman7

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Posted 29 December 2008 - 09:31 AM

IMPORTANT NOTE: One or more of the identified infections (srosa2.sys) is related to W32/Bagle and a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned. All passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. You should change each password by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connect again. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a DDS/HJT log.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running DDS which will create a Psuedo HJT Report as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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#8 stevespike

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Posted 29 December 2008 - 11:38 AM

Thank u for your guidance Quietman7, It was really helpful. I've just read the articles in the links you provided and i decided to format and reinstall my windows. I can't take any risk.

#9 quietman7

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Posted 29 December 2008 - 11:57 AM

That's the decision I would have made if this were my system.

Some types of malware can result in a system so badly damaged that a Repair Install will NOT help!. Reinstalling Windows without first wiping the entire hard drive with a repartition and/or format will not remove the infection. The reinstall will only overwrite the Windows files. Any malware on the system will still be there afterwards. Starting over by wiping your drive, reformatting, and performing a clean install of the OS or doing a factory restore removes everything and is the safest action.

In case you need help with this, please review "How to partition and format a hard disk in Windows XP".

These links include step by step instructions:
"Clean Install Windows XP".
"Reformat & Clean Install Windows XP or Vista".
"XP Clean Install Interactive Setup".
"Windows Vista Clean Install".

Reformatting a hard disk deletes all data. If you decide to reformat, you can back up all your important documents, data files and photos. The safest practice is not to backup any autorun.ini or .exe files because they may be infected. Some types of malware may disguise itself by adding and hiding its extension to the existing extension of files so be sure you take a close look at the full name. After reformatting, as a precaution, make sure you scan these files with your anti-virus prior to copying them back to your hard drive. Don't forget you will have to go to Microsoft Update and apply all Windows security patches after reformatting. Also see "How to keep your Windows XP activation after clean install"

Note: If your using an IBM, HP, Compaq or Dell machine, you may not have an original XP CD Disk. By policy Microsoft no longer allows OEM manufactures to include the original Windows XP CD-ROM on computers sold with Windows preinstalled. Instead, most computers manufactured and sold by OEM vendors come with a vendor-specific Recovery Disk or Recovery Partition for performing a clean "factory restore".

If you need additional assistance with reformatting, you can start a new topic in the Windows XP Home and Professional forum.
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#10 stevespike

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Posted 29 December 2008 - 12:31 PM

Thanks

#11 quietman7

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Posted 29 December 2008 - 12:47 PM

You're welcome.
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