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programs not working


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#1 mr.weathers

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Posted 27 December 2008 - 10:50 AM

about a week ago when i sat at my computer, i would get an error "softskies.exe has stopped working" [my screensaver]
i ignored it, like an idiot
now a few days ago, "itunes has stopped working"
i started looking for problems, but found none.
now explorer is acting all funky, and it closes unexpectadly
and when i try to burn a DVD, my system restarts
what do you think is the problem?
am i infected?

and sorry about reposting, after i posted i realized that this section was more relevant

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#2 garmanma

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Posted 27 December 2008 - 10:59 AM

We can do a couple of quick scans and find out
-----------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 mr.weathers

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Posted 27 December 2008 - 11:27 AM

thank you for helping

Malwarebytes' Anti-Malware 1.31
Database version: 1550
Windows 6.0.6000

2008-12-27 11:23:09 AM
mbam-log-2008-12-27 (11-23-09).txt

Scan type: Quick Scan
Objects scanned: 59985
Time elapsed: 9 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{5b4c3b43-49b6-42a7-a602-f7acdca0d409} (Adware.OneStepSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affltid (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\MS Juan (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Users\storm\AppData\Roaming\REX Shared Library.dll (Trojan.Lop.H) -> Quarantined and deleted successfully.

#4 mr.weathers

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Posted 28 December 2008 - 10:08 AM

should i keep scanning to see if there are more infected files?

#5 DaChew

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Posted 28 December 2008 - 10:29 AM

http://www.bleepingcomputer.com/forums/ind...p;#entry1050976

Would you follow these directions and run ATFCleaner(note special vista instructions) and SAS

What other security programs do you have running?
Chewy

No. Try not. Do... or do not. There is no try.

#6 mr.weathers

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Posted 28 December 2008 - 12:02 PM

hey just letting you know, i am running the scans, but it is taking quite a while
i have AVG running usually, but it never seems to catch an infection when i have one

do you think the vundo infection is causing the itunes problem?
ive had vundo before but ive never had this problem

#7 DaChew

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Posted 28 December 2008 - 12:06 PM

AVG plus the newer vundo can cause most anything, when a rootkit with backdoor trojan get installed and AVG or any other
antimalware program is running resident fighting for control of your computer all sorts of conflicts will appear

I usually take a computer offline, disable any security programs and unnecssary startups the then try to remove the infection
Chewy

No. Try not. Do... or do not. There is no try.

#8 mr.weathers

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Posted 28 December 2008 - 12:18 PM

so far in the scan one trojan was found, after that is removed, i should remove unnecessary startups, and the problems should be resolved?

#9 DaChew

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Posted 28 December 2008 - 12:23 PM

Do some testing along those lines

Another scan from MBAM would not hurt

Remember to post the SAS log please
Chewy

No. Try not. Do... or do not. There is no try.

#10 mr.weathers

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Posted 28 December 2008 - 12:27 PM

the scan isnt finished yet,
i have alot of programs installed, so these scans take a long time for me,
it is about 80% done now

#11 mr.weathers

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Posted 28 December 2008 - 01:20 PM

thank you for all the time your spending helping me with my problem

here's the log you asked for
SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/28/2008 at 01:08 PM

Application Version : 4.23.1006

Core Rules Database Version : 3687
Trace Rules Database Version: 1663

Scan type : Complete Scan
Total Scan Time : 02:14:01

Memory items scanned : 230
Memory threats detected : 0
Registry items scanned : 9069
Registry threats detected : 0
File items scanned : 296320
File threats detected : 25

Adware.Tracking Cookie
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@accounts.digsby[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@advertising[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@apmebf[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@ar.atwola[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@at.atwola[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@atdmt[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@atwola[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@cdn.at.atwola[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@clickbooth[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@collective-media[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@doubleclick[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@electronicarts.112.2o7[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@imrworldwide[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@insightexpressai[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@microsoftmachinetranslation.112.2o7[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@microsoftwlcashback.112.2o7[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@microsoftwlsearchcrm.112.2o7[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@msnaccountservices.112.2o7[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@pinnaclesystems.122.2o7[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@publishers.clickbooth[2].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@revsci[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@revsci[3].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@trafficmp[1].txt
C:\Users\storm\AppData\Roaming\Microsoft\Windows\Cookies\storm@www.addfreestats[1].txt

Trojan.Unclassified
C:\WINDOWS\SYSTEM32\MPFSERVICEFAILURECOUNT.TXT

#12 DaChew

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Posted 28 December 2008 - 03:28 PM

Well I haven't seen anything to show an active infection, we might just be looking at software conflicts.

This is a complexe field of expertiese, it's almost impossible with Vista to tell what combinations of programs might be in conflict. A previous malware infection might have damaged something.

We have a very good subforum for Vista with a team of helpers and some good guides for repair if necessary. ITunes is a can of worms and doesn't take much to corrupt it, I do a lot of expert dvd burning support and see a lot of problems. Usually too many low level drivers trying to run that corrupt SPTI(native bus).
Chewy

No. Try not. Do... or do not. There is no try.

#13 mr.weathers

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Posted 29 December 2008 - 10:16 PM

thank you chewy for all your help, and i apologize for the delayed response

im not entirely sure whats going on but i disabled about a dozen startup entries, and uninstalled close to 20 programs i dont use, including ones i installed near the onset of thees problems

but i still get the same exact errors,
do you have any more suggestions?




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