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11 replies to this topic

#1 Paul_mel

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Posted 27 December 2008 - 06:11 AM

Hi,
Performed dds.scr scan and Malwarebytes' scan. DDS,scr logs attached ( sorry uploaded dds_logs3.txt twice)

Malwarebytes log:

Malwarebytes' Anti-Malware 1.31
Database version: 1539
Windows 5.1.2600 Service Pack 2

27/12/2008 10:46:21
mbam-log-2008-12-27 (10-46-21).txt

Scan type: Quick Scan
Objects scanned: 64715
Time elapsed: 11 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
G:\WINDOWS\system32\avgrsstx.dll (Trojan.Vundo) -> Delete on reboot.

Which I did but redirectlion still occurring.
Regards
Paul

Attached Files



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#2 Paul_mel

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Posted 31 December 2008 - 11:30 AM

Hi - not received a reply to my post on 27th Dec after posting logs. Would like to restore too sane machine before next week.

#3 KoanYorel

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Posted 07 January 2009 - 12:30 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

This may seem repetitive, but we need to see the current status of your system, please.
Please Hold on it may take us a day or so to get back with you.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#4 KoanYorel

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Posted 12 January 2009 - 09:17 AM

Due to the lack of feedback, this Topic is now closed.

If you still have problems, please Start a new topic.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)

#5 PropagandaPanda

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Posted 12 January 2009 - 04:56 PM

Topic reopened.

In addition to the DDS scan, please also take a scan with GMER.

Download and Run Scan with GMER
We will use GMER to scan for rootkits.
  • Download gmer.zip and save to your desktop.
  • Unzip/extract the file to its own folder. (Click here for information on how to do this if not sure. Win 2000 users click here.
  • Close all other running programs. There is a small chance this application may crash your computer so save any work you have open.
  • Double-click on Gmer.exe to start the program.
  • Allow the gmer.sys driver to load if asked.
  • If it gives you a warning at program start about rootkit activity and asks if you want to run a scan...click NO.
  • Click the >>>.
  • Click on Settings, then check the first five settings:
    • System Protection and Tracing
    • Processes
    • Save created processes to the log
    • Drivers
    • Save loaded drivers to the log
  • Click OK.
  • You will be prompted to restart your computer. Please do so.
After the reboot, run Gmer again and click on the Rootkit tab.
  • Look at the right hand side (under Files) and uncheck all drives with the exception of your C drive.
  • Make sure all other boxes on the right of the screen are checked, EXCEPT for Show All.
  • Click on the Scan and wait for the scan to finish.
    Note: Before scanning, make sure all other running programs are closed and no other actions like a scheduled antivirus scan will occur while this scan completes. Also do not use your computer during the scan. You will know that the scan is done when the Stop buttons turns back to Scan.
  • When completed, click on the Copy button and right-click on your Desktop, choose New>Text document. Once the file is created, open it and right-click again and choose Paste. Save the file as gmer.txt and copy the information in your next reply.
  • Note: If you have any problems, try running GMER in Safe Mode. However, do not use the MsConfig method to edit the Boot.ini.
Important!:Please do not select the Show all checkbox during the scan..

With Regards,
The Panda

#6 Paul_mel

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Posted 13 January 2009 - 05:44 PM

Dear Panda,
Gmer ran ok see file attached.

Regards
Paul

Attached Files

  • Attached File  gmer.txt   70.07KB   27 downloads


#7 PropagandaPanda

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Posted 13 January 2009 - 06:05 PM

Hello Paul.

Could you take a fresh DDS log? Things may have changed.

With Regards,
The Panda

#8 Paul_mel

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Posted 14 January 2009 - 03:38 PM

Hi Panda,
dds scan output attached
Regards

Paul


DDS (Version 1.1.0) - NTFSx86
Run by Paul R at 20:31:03.34 on 2009-01-14
Internet Explorer: 6.0.2900.2180 BrowserJavaVersion: 1.6.0_05
Microsoft Windows XP Professional 5.1.2600.2.1252.1.1033.18.1023.311 [GMT 0:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated)
FW: ZoneAlarm Pro Firewall *enabled*

============== Running Processes ===============

G:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
G:\WINDOWS\System32\svchost.exe -k netsvcs
G:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
G:\WINDOWS\system32\ZoneLabs\vsmon.exe
G:\WINDOWS\system32\spoolsv.exe
G:\Program Files\Belkin\Bluetooth Software\bin\btwdins.exe
G:\Program Files\Network Associates\Common Framework\FrameworkService.exe
G:\Program Files\Network Associates\VirusScan\Mcshield.exe
G:\Program Files\Network Associates\VirusScan\VsTskMgr.exe
G:\WINDOWS\system32\NMSSvc.exe
G:\Program Files\Norton Ghost\Agent\VProSvc.exe
G:\WINDOWS\system32\nvsvc32.exe
G:\WINDOWS\system32\svchost.exe -k imgsvc
G:\WINDOWS\system32\dllhost.exe
G:\Program Files\NetDrive\wdService.exe
G:\WINDOWS\system32\dllhost.exe
G:\Program Files\Norton Ghost\Shared\Drivers\SymSnapService.exe
G:\WINDOWS\Explorer.EXE
G:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
G:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
G:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
G:\WINDOWS\Mixer.exe
G:\Program Files\Norton Ghost\Agent\VProTray.exe
G:\Program Files\Qualcomm\Eudora\Eudora.exe
G:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
G:\WINDOWS\system32\ctfmon.exe
G:\Documents and Settings\Paul R\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
G:\Program Files\Nokia\Nokia PC Suite 7\PCSuite.exe
G:\Program Files\Logitech\SetPoint\SetPoint.exe
G:\Program Files\stickies6.0\stickies.exe
G:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
G:\Program Files\PC Connectivity Solution\ServiceLayer.exe
G:\Program Files\PC Connectivity Solution\Transports\NclUSBSrv.exe
G:\Program Files\PC Connectivity Solution\Transports\NclRSSrv.exe
G:\Program Files\PC Connectivity Solution\Transports\NclBCBTSrv.exe
G:\Documents and Settings\Paul R\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
G:\Documents and Settings\Paul R\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
G:\Documents and Settings\Paul R\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
G:\Documents and Settings\Paul R\Local Settings\Application Data\Google\Update\GoogleUpdate.exe
G:\Documents and Settings\Paul R\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
G:\Documents and Settings\Paul R\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com
uSearch Page = hxxp://www.google.co.uk
Yahoo! Toolbar
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - g:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - g:\program files\avg\avg8\avgssie.dll
BHO: SSVHelper Class: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - g:\program files\java\jre1.6.0_05\bin\ssv.dll
BHO: AVG Security Toolbar: {A057A204-BACC-4D26-9990-79A187E2698E} - g:\progra~1\avg\avg8\AVGTOO~1.DLL
BHO: AcroIEToolbarHelper Class: {AE7CD045-E861-484f-8273-0445EE161910} - g:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - g:\program files\adobe\acrobat 6.0\acrobat\AcroIEFavClient.dll
TB: AVG Security Toolbar: {A057A204-BACC-4D26-9990-79A187E2698E} - g:\progra~1\avg\avg8\AVGTOO~1.DLL
Yahoo! Toolbar
uRun: [ctfmon.exe] g:\windows\system32\ctfmon.exe
uRun: [Google Update] "g:\documents and settings\paul r\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [PC Suite Tray] "g:\program files\nokia\nokia pc suite 7\PCSuite.exe" -onlytray
mRun: [ShStatEXE] "g:\program files\network associates\virusscan\SHSTAT.EXE" /STANDALONE
mRun: [McAfeeUpdaterUI] "g:\program files\network associates\common framework\UpdaterUI.exe" /StartedFromRunKey
mRun: [Network Associates Error Reporting Service] "g:\program files\common files\network associates\talkback\TBMon.exe"
mRun: [Dimension4] g:\program files\d4\D4.exe
mRun: [C-Media Mixer] Mixer.exe /startup
mRun: [NvCplDaemon] RUNDLL32.EXE g:\windows\system32\NvCpl.dll,NvStartup
mRun: [NvMediaCenter] RUNDLL32.EXE g:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Adobe Reader Speed Launcher] "g:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [CapFax] g:\program files\classic phonetools\CapFax.EXE
mRun: [Norton Ghost 14.0] "g:\program files\norton ghost\agent\VProTray.exe"
mRun: [Adobe Photo Downloader] "g:\program files\adobe\photoshop elements 5.0\apdproxy.exe"
mRun: [Logitech Hardware Abstraction Layer] KHALMNPR.EXE
mRun: [ZoneAlarm Client] "g:\program files\zone labs\zonealarm\zlclient.exe"
mRun: [nwiz] nwiz.exe /install
dRun: [CTFMON.EXE] g:\windows\system32\CTFMON.EXE
StartupFolder: g:\docume~1\paulr~1\startm~1\programs\startup\stickies.lnk - g:\program files\stickies6.0\stickies.exe
StartupFolder: g:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - g:\program files\belkin\bluetooth software\BTTray.exe
StartupFolder: g:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - g:\program files\logitech\setpoint\SetPoint.exe
IE: E&xport to Microsoft Excel - g:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: Read By Natural Voice Reader - g:\program files\natural voice reader\read.html
IE: Send To &Bluetooth - g:\program files\belkin\bluetooth software\btsendto_ie_ctx.htm
IE: {0DF757C4-9999-463C-A4EB-B6BF1D8D8D3D} - g:\program files\natural voice reader\read.html
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - g:\program files\belkin\bluetooth software\btsendto_ie.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - g:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBC} - g:\program files\java\jre1.6.0_05\bin\ssv.dll
IE: {0DF757C4-9999-463C-A4EB-B6BF1D8D8D3D} - g:\program files\natural voice reader\read.html
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F}
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F}
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - g:\progra~1\micros~2\office11\REFIEBAR.DLL
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - g:\program files\belkin\bluetooth software\btsendto_ie.htm
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - g:\program files\messenger\msmsgs.exe
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - g:\program files\avg\avg8\avgpp.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - g:\progra~1\common~1\skype\SKYPE4~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - g:\windows\system32\WPDShServiceObj.dll
SEH: Eudora's Shell Extension: {EDB0E980-90BD-11D4-8599-0008C7D3B6F8} - g:\program files\qualcomm\eudora\EuShlExt.dll

================= FIREFOX ===================

FF - ProfilePath - g:\docume~1\paulr~1\applic~1\mozilla\firefox\profiles\2gh3xrfo.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/
FF - component: g:\program files\avg\avg8\firefox\components\avgssff.dll
FF - component: g:\program files\avg\avg8\toolbarff\components\vmAVGConnector.dll
FF - plugin: g:\documents and settings\paul r\local settings\application data\google\update\1.2.133.33\npGoogleOneClick7.dll
FF - plugin: g:\program files\virtual earth 3d\npVE3D.dll
FF - plugin: g:\program files\yahoo!\common\npyaxmpb.dll

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;g:\windows\system32\drivers\avgldx86.sys [2008-12-23 97928]
R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;g:\windows\system32\drivers\avgmfx86.sys [2008-12-23 26824]
R1 NaiAvTdi1;NaiAvTdi1;g:\windows\system32\drivers\mvstdi5x.sys [2007-9-29 58464]
R1 vsdatant;vsdatant;g:\windows\system32\vsdatant.sys [2007-9-29 353680]
R2 AvgTdiX;AVG Free8 Network Redirector;g:\windows\system32\drivers\avgtdix.sys [2008-12-23 76040]
R2 McAfeeFramework;McAfee Framework Service;"g:\program files\network associates\common framework\FrameworkService.exe" /ServiceStart [2007-9-29 98304]
R2 McShield;Network Associates McShield;"g:\program files\network associates\virusscan\Mcshield.exe" [2006-2-14 221191]
R2 McTaskManager;Network Associates Task Manager;"g:\program files\network associates\virusscan\VsTskMgr.exe" [2006-6-8 29184]
R2 Symantec SymSnap VSS Provider;Symantec SymSnap VSS Provider;g:\windows\system32\dllhost.exe /Processid:{76B33D84-3FC4-464D-959D-8AA671D98443} [2005-2-23 5120]
R2 vsmon;TrueVector Internet Monitor;g:\windows\system32\zonelabs\vsmon.exe -service []
R2 WebDriveFSD;WebDrive File System Driver;\??\g:\program files\netdrive\rffsd.sys [2007-9-29 67032]
R3 NaiAvFilter1;NaiAvFilter1;g:\windows\system32\drivers\naiavf5x.sys [2007-9-29 116864]
R3 SymSnapService;SymSnapService;"g:\program files\norton ghost\shared\drivers\SymSnapService.exe" [2007-12-20 1553896]
R3 xpvcom;XPVCOM Port;g:\windows\system32\drivers\XPVCOM.sys [2007-3-23 30032]
S3 Cebal;Cebal Driver (cebal.sys);g:\windows\system32\drivers\cebal.sys [2009-1-1 22912]
S4 avg8emc;AVG Free8 E-mail Scanner;g:\progra~1\avg\avg8\avgemc.exe [2008-12-23 875288]
S4 avg8wd;AVG Free8 WatchDog;g:\progra~1\avg\avg8\avgwdsvc.exe [2008-12-23 231704]
S4 msvsmon80;Visual Studio 2005 Remote Debugger;"g:\program files\microsoft visual studio 8\common7\ide\remote debugger\x86\msvsmon.exe" /service msvsmon80 [2006-12-2 2805000]
S4 RFNP32;WebDrive Provider; []

=============== Created Last 30 ================

2009-01-13 21:59 345 a------- g:\windows\gmer.ini
2009-01-06 22:09 <DIR> --d----- G:\Combo-Fix
2009-01-06 22:09 388,608 a------- g:\windows\system32\CF11361.exe
2009-01-06 21:55 161,792 a------- g:\windows\SWREG.exe
2009-01-06 21:55 98,816 a------- g:\windows\sed.exe
2009-01-06 21:55 388,608 a------- g:\windows\system32\CF8566.exe
2009-01-06 21:23 <DIR> --d----- g:\program files\trend micro
2009-01-01 23:15 <DIR> --d----- g:\program files\Texas Instruments
2009-01-01 18:27 22,912 a------- g:\windows\system32\drivers\cebal.sys
2008-12-31 14:33 <DIR> --d----- G:\Autoruns
2008-12-26 10:33 <DIR> --d----- g:\windows\pss
2008-12-25 10:33 <DIR> --d----- g:\temp\Quarrentine
2008-12-24 10:41 <DIR> --d----- g:\docume~1\paulr~1\applic~1\Malwarebytes
2008-12-24 10:41 15,504 a------- g:\windows\system32\drivers\mbam.sys
2008-12-24 10:41 38,496 a------- g:\windows\system32\drivers\mbamswissarmy.sys
2008-12-24 10:41 <DIR> --d----- g:\program files\Malwarebytes' Anti-Malware
2008-12-24 10:41 <DIR> --d----- g:\docume~1\alluse~1\applic~1\Malwarebytes
2008-12-23 16:49 1,221,008 a------- g:\windows\system32\zpeng25.dll
2008-12-23 10:36 76,040 a------- g:\windows\system32\drivers\avgtdix.sys
2008-12-23 10:36 97,928 a------- g:\windows\system32\drivers\avgldx86.sys
2008-12-23 10:36 <DIR> --d----- g:\windows\system32\drivers\Avg
2008-12-23 10:36 <DIR> --d----- g:\docume~1\paulr~1\applic~1\AVGTOOLBAR
2008-12-23 10:35 <DIR> --d----- g:\program files\AVG
2008-12-23 10:35 <DIR> --d----- g:\docume~1\alluse~1\applic~1\avg8
2008-12-22 08:02 <DIR> a-d----- g:\temp\b39dc_assignments
2008-12-21 17:30 54,156 a---h--- g:\windows\QTFont.qfn
2008-12-21 17:30 1,409 a------- g:\windows\QTFont.for
2008-12-21 12:16 <DIR> --d----- g:\temp\ol_temp
2008-12-20 16:30 <DIR> --d----- g:\docume~1\paulr~1\applic~1\Symantec
2008-12-20 16:02 <DIR> --d----- g:\program files\Symantec
2008-12-20 16:01 109,360 a------- g:\windows\system32\GEARAspi.dll
2008-12-20 16:01 15,664 a------- g:\windows\system32\drivers\GEARAspiWDM.sys
2008-12-20 16:01 128,104 a------- g:\windows\system32\drivers\WimFltr.sys
2008-12-20 16:01 15,088 a------- g:\windows\system32\drivers\vproeventmonitor.sys
2008-12-20 16:01 38,112 a------- g:\windows\system32\drivers\v2imount.sys
2008-12-20 16:01 136,416 a------- g:\windows\system32\drivers\symsnap.sys
2008-12-20 16:00 <DIR> --d----- g:\program files\common files\Symantec Shared
2008-12-20 15:59 <DIR> --d----- g:\program files\Norton Ghost
2008-12-20 15:59 <DIR> --d----- g:\docume~1\alluse~1\applic~1\Symantec
2008-12-20 11:46 0 a------- g:\windows\mozy.flt
2008-12-20 11:46 0 a------- g:\windows\mozy.blk
2008-12-15 21:45 <DIR> --d----- g:\program files\Amazon

==================== Find3M ====================

2009-01-11 10:01 4,212 a---h--- g:\windows\system32\zllictbl.dat
2009-01-07 18:31 8,942 a------- g:\windows\hh.dat
2008-11-18 20:36 0 a---h--- g:\windows\system32\drivers\Msft_Kernel_ccdcmb_01005.Wdf
2008-11-18 20:36 0 a---h--- g:\windows\system32\drivers\MsftWdf_Kernel_01005_Coinstaller_Critical.Wdf
2008-07-12 13:26 560 a------- g:\program files\Global.sw
2008-03-04 22:05 32 a------- g:\docume~1\alluse~1\applic~1\ezsid.dat
2008-01-31 22:48 40,352 a------- g:\windows\inf\Usbkey.sys
2007-11-18 18:54 302 a------- g:\program files\log1.txt
2001-11-23 12:08 712,704 a------- g:\windows\inf\other\audio3d.dll

============= FINISH: 20:32:30.51 ===============

Attached Files


Edited by PropagandaPanda, 14 January 2009 - 05:27 PM.


#9 PropagandaPanda

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Posted 14 January 2009 - 05:31 PM

Hello.

There does not appear to be an infection from those logs. Are you still getting redirects?

I see that you are running more than one antivirus program, McAfee and AVG. It is not recommended that you do so. In addition to wasting resources, the programs may detect virus signatures in the other and cause false positives. The different drivers used by the programs can cause crashes.

Please uninstall them until you are only running one antivirus using Add/Remove Programs.

Update Java to Version 6 Update 11
Your current version of Java is outdated. Malware creators can exploit the lesser security of older versions. Please uninstall your current version through Add/Remove Programs. Remove all instances of Java, J2SE Runtime, Java Runtime, and Java Runtime Environment. Restart your computer after uninstalling.

Please download the installer for Windows.32, here. Follow the prompts to install and delete the install after use.

Please take a new DDS scan after. Only DDS.txt is fine.

With Regards,
The Panda

#10 Paul_mel

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Posted 15 January 2009 - 04:45 PM

Panda,

Redirects are now gone with host file corrected. Many thanks for the advice and help.

Regards

Paul

#11 PropagandaPanda

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Posted 15 January 2009 - 05:03 PM

That's good news.

In that case, let's reset the system restore and you are good to go.

Set New System Restore Point
Now you should set a Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, tools cannot access it to delete these bad files, which sometimes can reinfect your system. Setting a new restore point after cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click System Restore.
  • Choose the radio button marked Create a Restore Point on the first screen then click Next. Give the Restore Point a name then click Create.
  • Then, click on Start > Run and type:
    cleanmgr
  • Click OK > More Options tab.
  • Click Clean Up in the System Restore section to remove all previous restore points except the newly created one.
Preventing Malware Infection in the Future
Please take some time to look at the following links, giving some advice and suggestions for preventing future infections: For general slowness problems that you may have, take a look at Slow Computer/browser? It May Not Be Malware. Read How to use the Startup Database to identify and disable uneeded processes and increase the amount of available resources.

Do you have any further questions or concerns?

With Regards,
The Panda

#12 PropagandaPanda

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Posted 25 January 2009 - 10:37 AM

Hello.

Since this issue appears to be resolved, this topic is now closed.
If you are the topic starter and need this topic reopened, send me a message.

Everyone else, please begin a new topic.

With Regards,
The Panda




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