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popups and norton 360 problem

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2 replies to this topic

#1 srk_fan22


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Posted 27 December 2008 - 12:52 AM

So yesterday I downloaded a video file and then the next time i opened up internet explorer, popups such as antivirus 2009 started coming up. I did not click to buy it, but I closed the window. Then, whenever I searched something in google, an aximfind popup would come up with the same search. other popups came up too, such as ads to sell things, etc. so i scanned my computer with superantispyware, malwarebytes' anti-malware, and combofix. after that, the popups stopped. however, i have norton 360 installed and the main window won't open. i even tried putting the command in the start-->run box, but the main window would not open. the main window for norton 360 only opens when i turn on my computer, and then it says that there are issues affected my pc, but when i click fix, nothing happens. so i close the main window and try to open it up agian, but it never opens up. when i click the icon, my mouse acts like it will open (turns into an hourglass), but nothing happens. the scans show that nothing is wrong now and that all the malware has been removed, but then why wont norton open?? also, before, my internet privacy setting automatically became set to allow all cookies and windows automatic updates was automatically shut off. but after i ran the scans, i could reset the cookie setting to medium and automatic updates for windows is turned on again. but theres still a problem. please help!

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#2 gavinseabrook


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Posted 27 December 2008 - 01:11 AM

Get rid of norton! Norton is known to be "NORTON SYSTEM KILLER". All is does is slow down your pc and does not pick up most viruses. Uninstall norton and download the FREE www.superantispyware.com. Update the definitions and do a full scan.

Gavin Seabrook


#3 Orange Blossom

Orange Blossom

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Posted 27 December 2008 - 01:42 AM

Hello srk_fan22 and welcome to BC :thumbsup:

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/189572/norton-360-problem-and-previous-popups/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted. I shifted your topic to the Am I Infected forum in case this is what you want to do.


2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :flowers:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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