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Malwarebytes won't run after finally installing, HJT won't install


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5 replies to this topic

#1 kabledesigns

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Posted 26 December 2008 - 08:02 PM

Hi everyone,

I was able to finally install Malwarebytes after running MsConfig in diagnostic mode, starting in safe mode, and changing the extension of the Malwarebytes install file.

The install was hanging on the "Finishing installation" step but after waiting fifteen minutes it finally finished. However, now when I try to run the program it shows in process explorer under explorer.exe but I can't view it.

I can't install HJT either, same problem where it shows in process explorer but does not display.

I have tried restarting the program via process explorer with no luck.

I've tried restarting in safe mode in diagnostic mode. Diagnostic mode with regular startup and just about every other combo you can think of.

I ran AVG and Kaspersky but they were unable to detect any viruses. Unable to get AdAware or Spybot installed.

Help is appreciated, thank you!

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#2 rigel

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Posted 26 December 2008 - 08:39 PM

I just sent you a PM. Please follow those steps and post a fresh log here... Please use these steps:
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 kabledesigns

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Posted 27 December 2008 - 02:38 PM

Thank you..here are the results and a HJT log (not sure if it should be posted here but just for reference).

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 3

12/27/2008 2:30:01 PM
mbam-log-2008-12-27 (14-30-01).txt

Scan type: Quick Scan
Objects scanned: 48207
Time elapsed: 2 minute(s), 39 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\TDSSirxy.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSncur.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSotpa.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSyavu.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\TDSSpxoe.sys (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caporaso\Application Data\Google\runhh6110411.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caporaso\Application Data\Google\mscscc.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caporaso\nah_cttm.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caporaso\Local Settings\Temp\TDSS81a0.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\Documents and Settings\Caporaso\Local Settings\Temp\TDSS81b0.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\svchost.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSqiyk.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSwghd.log (Trojan.TDSS) -> Quarantined and deleted successfully.


Edited HJT post

Edited by rigel, 27 December 2008 - 05:54 PM.


#4 rigel

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Posted 27 December 2008 - 05:57 PM

We can't work HJT logs in this forum. I have a bit of bad news...

C:\WINDOWS\system32\TDSSqiyk.dll (Rootkit.Agent) < is a sign of a very nasty rootkit. Please read the following warning:

IMPORTANT NOTE: One or more of the identified infections was related to a rootkit component. Rootkits and backdoor Trojan are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. Banking and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because the rootkit has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

"When should I re-format? How should I reinstall?"
"Help: I Got Hacked. Now What Do I Do?"
"Where to draw the line? When to recommend a format and reinstall?"

Should you decide not to follow that advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful.

If you want to attempt a cleaning, I recommend moving to the HJT forum. Let me know how you wish to proceed.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 streickly

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Posted 05 January 2009 - 04:14 PM

I am having exactly the same problem as the op with a computer at work. I am also unable to update or install most anti-virus or spyware programs, unable to go to their websites (and other sites, including this one) and get redirected when I try to do a seach on anything. Please tell me how to fix the problem of malwarebytes not initializing.

#6 extremeboy

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Posted 05 January 2009 - 05:49 PM

Hello.

I am having exactly the same problem as the op with a computer at work. I am also unable to update or install most anti-virus or spyware programs, unable to go to their websites (and other sites, including this one) and get redirected when I try to do a seach on anything. Please tell me how to fix the problem of malwarebytes not initializing.

If you would like to recieve help, it would be easier and more organized if you start your own topic mentioning about any problems you have and you can also refer to any links that you think may be helpful. If you think you may be infected or want help regarding you malware related problems, please start a topic in this forum and someone will help with you shortly.

With Regards,
Extremeboy
Note: Please do not PM me asking for help, instead please post it in the correct forum requesting for help. Help requests via the PM system will be ignored.

If I'm helping you and I don't reply within 48 hours please feel free to send me a PM.

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