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Little rectangle box on laptop screen


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6 replies to this topic

#1 Decker

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Posted 24 December 2008 - 10:40 PM

Ok heres the dilemma. My brother has a Toshiba laptop with WindowsXP. He's had this little rectangle window or box at the bottom of his screen for quite a while now and I just cannot find out what it is or how to get rid of it.

It is like a little window into the internet. You can see some content inside it. You can click links within it. However, you cannot X it out. You cannot resize it and you cannot right click it.

I've tried everything I know to identify it or get rid of it and I've been unsuccessful.

- Virus scans come up with nothing.
- Ad-Aware doesn't get rid of it.
- I went to "Add/Remove Programs" and couldn't identify it.
- I went to the task manager and its not in there (unless its in "Processes" and I just can't identify it).
- I looked in "Programs" and couldn't ID it.
- I did a Google search and couldn't find a cause or remedy (thats how i found this site btw).
- I've tried restoring to a previous date (all the way back to the beginning of restore points). Btw, it hasn't always been there.

So I'm hoping someone can take a look at the image below and possibly ID it or tell me how to get rid of it. The rectangle is at the bottom of the screen (it has a woman's eye looking out of it). LOL

NOTE: I'm not sure if this is relevant or not... but my brother also gets lots of full size pop-up windows while surfing the net.


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Edited by Decker, 24 December 2008 - 10:57 PM.


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#2 garmanma

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Posted 24 December 2008 - 11:00 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 Decker

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Posted 24 December 2008 - 11:04 PM

Thank you very much. I'm not at my brother's house at the moment... but when I can get over there, I will follow your advice and will let you know how it went.

#4 Decker

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Posted 08 January 2009 - 07:20 PM

Haven't been over to my brother's house to fix his computer yet... but a little while ago, MY computer (Windows XP) was infected... so I followed your steps and (so far) everything seems to be back to normal. Heres the log file contents...






Malwarebytes' Anti-Malware 1.32
Database version: 1632
Windows 5.1.2600 Service Pack 3

1/8/2009 7:02:30 PM
mbam-log-2009-01-08 (19-02-30).txt

Scan type: Quick Scan
Objects scanned: 71192
Time elapsed: 19 minute(s), 55 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 3
Registry Keys Infected: 19
Registry Values Infected: 4
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 16

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
C:\WINDOWS\system32\rqRhIBtT.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\sinujo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\awtrQKbB.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{2d16355f-bc0b-45a9-a416-824ec71debc3} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{2d16355f-bc0b-45a9-a416-824ec71debc3} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{59459260-2eac-45a5-87e6-821d4ab617f6} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{59459260-2eac-45a5-87e6-821d4ab617f6} (Trojan.Vundo.H) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d16355f-bc0b-45a9-a416-824ec71debc3} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Delete on reboot.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\awtrqkbb (Trojan.Vundo) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{59459260-2eac-45a5-87e6-821d4ab617f6} (Trojan.Vundo.H) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{bfc08cff-c737-4433-bd5a-0ee7efcfee54} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\prunnet (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Juan (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MS Track System (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\FCOVM (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\RemoveRP (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\The Weather Channel (Adware.Hotbar) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Delete on reboot.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\prunnet (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\prunnet (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\Toolbar\WebBrowser\{07aa283a-43d7-4cbe-a064-32a21112d94d} (Adware.Zango) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Notification Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\rqrhibtt -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\LSA\Authentication Packages (Trojan.Vundo.H) -> Data: c:\windows\system32\rqrhibtt -> Delete on reboot.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\sinujo.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\rqRhIBtT.dll (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\TtBIhRqr.ini (Trojan.Vundo.H) -> Delete on reboot.
C:\WINDOWS\system32\TtBIhRqr.ini2 (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\awtrQKbB.dll (Trojan.Vundo) -> Delete on reboot.
C:\WINDOWS\system32\prunnet.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\opnMCrsT.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ebdyysib.dll (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ffsgekep.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\urqoNeEX.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\senekaee02.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\cosemxawnr.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\oxmcanrwes.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\8QWEKMB1\index[1] (Trojan.Vundo.H) -> Quarantined and deleted successfully.
C:\Documents and Settings\HP_Administrator\Local Settings\Temporary Internet Files\Content.IE5\Q0I3QG5E\kbc41256[1] (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\vtUNExXR.dll (Trojan.vundo) -> Quarantined and deleted successfully.

Edited by Decker, 08 January 2009 - 10:35 PM.


#5 Decker

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Posted 08 January 2009 - 08:58 PM

Hello Hello Hello

#6 Decker

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Posted 10 January 2009 - 05:49 PM

That was only a temporary fix. Last night, the trojans re-installed themselves. I hope someone can give me some advice on how to completely get rid of them. Anyway, I immediately did another MBAM scan... but this time I did a FULL scan. Here is the log from that scan...






Malwarebytes' Anti-Malware 1.32
Database version: 1632
Windows 5.1.2600 Service Pack 3

1/10/2009 5:28:05 PM
mbam-log-2009-01-10 (17-28-05).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 781977
Time elapsed: 15 hour(s), 0 minute(s), 13 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 5
Registry Values Infected: 3
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
C:\WINDOWS\system32\prunnet.exe (Trojan.Downloader) -> Unloaded process successfully.

Memory Modules Infected:
C:\WINDOWS\system32\ssqQjIYQ.dll (Trojan.Vundo) -> Delete on reboot.

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify\ssqqjiyq (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\prunnet (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\xpreapp (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\instkey (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\prunnet (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\prunnet (Trojan.Downloader) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellExecuteHooks\{6d794cb4-c7cd-4c6f-bfdc-9b77afbdc02c} (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\prunnet.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\ssqQjIYQ.dll (Trojan.Vundo) -> Delete on reboot.
C:\Documents and Settings\HP_Administrator\Local Settings\Temp\nearwxsocm.tmp (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Program Files\HP Games\Birdies\Birdies.exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Program Files\HP Games\Ranch Rush\ijl15.dll (Trojan.Agent) -> Quarantined and deleted successfully.

Edited by Decker, 10 January 2009 - 05:50 PM.


#7 Decker

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Posted 11 January 2009 - 01:23 PM

ATTENTION MODERATORS: Please delete posts 3 through 6 as I have started a new thread for MY issues and would like this one to be cleaned up. I will be posting the MBAM log from my brother's computer soon. Oh and please delete THIS post as well.

Thank you.

Edited by Decker, 11 January 2009 - 01:24 PM.





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