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virus or not?


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#1 laurel312

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Posted 24 December 2008 - 03:43 PM

Hi there,

Again, I am back to ask help of you. This is my son's desktop- we got him an Ipod for Christmas, when he hooked it up- everything froze! We tried Everything to get it to restart- nothing worked. So I ctrl,alt,deleted it- it still would not turn off- so i unplagged it. When it came back up, it would not open any folders or files etc. When trying to open the file it says unable to open- abort file or something similar to this. NOW--I did a virus scan and it did come up with a virus- I let AVG quarentine it. We restarted it, it still wouldnt open files, so we tried a system restore- it went all the way through, then when it restarted it said it did not have authorization to restore it. So I did a system recovery. It did recover, but still will not run programs. (only certain ones) IE still works, I am assuming only because the virus uses it- but things like itunes, word, and AVG will not open. HELP!!! Thanks in advance!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Guest_superbird_*

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Posted 25 December 2008 - 08:46 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 laurel312

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Posted 29 December 2008 - 07:28 PM

Here is the MBAM log

Malwarebytes' Anti-Malware 1.31
Database version: 1571
Windows 5.1.2600 Service Pack 1

12/29/2008 7:27:56 PM
mbam-log-2008-12-29 (19-27-47).txt

Scan type: Quick Scan
Objects scanned: 70965
Time elapsed: 9 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\webHancer (Adware.Webhancer) -> No action taken.
C:\Program Files\webHancer\Programs (Adware.Webhancer) -> No action taken.
C:\Program Files\QdrModule (Adware.ISM) -> No action taken.
C:\Program Files\QdrPack (Adware.ISM) -> No action taken.
C:\Program Files\IEToolbar (Trojan.Agent) -> No action taken.
C:\Program Files\IEToolbar\Ant.com Toolbar (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Owner\Application Data\Microsoft\dtsc (Trojan.Agent) -> No action taken.

Files Infected:
C:\Program Files\webHancer\Programs\license.txt (Adware.Webhancer) -> No action taken.
C:\Program Files\webHancer\Programs\readme.txt (Adware.Webhancer) -> No action taken.
C:\Program Files\QdrModule\dicy.gz (Adware.ISM) -> No action taken.
C:\Program Files\QdrModule\kwdy.gz (Adware.ISM) -> No action taken.
C:\Program Files\QdrModule\pckr.dat (Adware.ISM) -> No action taken.
C:\Program Files\QdrPack\dictys.gz (Adware.ISM) -> No action taken.
C:\Program Files\QdrPack\trgtys.gz (Adware.ISM) -> No action taken.
C:\Program Files\IEToolbar\Ant.com Toolbar\ant.dll (Trojan.Agent) -> No action taken.
C:\Program Files\IEToolbar\Ant.com Toolbar\uninstall.exe (Trojan.Agent) -> No action taken.
C:\Documents and Settings\Owner\Application Data\Microsoft\dtsc\id (Trojan.Agent) -> No action taken.
C:\WINDOWS\pskt.ini (Trojan.Vundo) -> No action taken.
C:\WINDOWS\BM2b149f05.xml (Trojan.Vundo) -> No action taken.
C:\WINDOWS\BM2b149f05.txt (Trojan.Vundo) -> No action taken.

#4 Guest_superbird_*

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Posted 30 December 2008 - 07:54 AM

Hi,

Let MBAM delete everything. Your log shows you didn't do that. So please do that, and post the new logfile in your next reply. :thumbsup:

#5 laurel312

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Posted 30 December 2008 - 06:31 PM

K-here ya go...

Malwarebytes' Anti-Malware 1.31
Database version: 1571
Windows 5.1.2600 Service Pack 1

12/30/2008 6:30:24 PM
mbam-log-2008-12-30 (18-30-24).txt

Scan type: Quick Scan
Objects scanned: 76899
Time elapsed: 12 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 7
Files Infected: 13

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{549b5ca7-4a86-11d7-a4df-000874180bb3} (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\webHancer (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\webHancer\Programs (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\QdrModule (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\QdrPack (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\Ant.com Toolbar (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Application Data\Microsoft\dtsc (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\webHancer\Programs\license.txt (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\webHancer\Programs\readme.txt (Adware.Webhancer) -> Quarantined and deleted successfully.
C:\Program Files\QdrModule\dicy.gz (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\QdrModule\kwdy.gz (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\QdrModule\pckr.dat (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\QdrPack\dictys.gz (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\QdrPack\trgtys.gz (Adware.ISM) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\Ant.com Toolbar\ant.dll (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\IEToolbar\Ant.com Toolbar\uninstall.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\Owner\Application Data\Microsoft\dtsc\id (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\pskt.ini (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BM2b149f05.xml (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BM2b149f05.txt (Trojan.Vundo) -> Quarantined and deleted successfully.

#6 Guest_superbird_*

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Posted 31 December 2008 - 11:38 AM

Hi,

Happy new year in the first place. :thumbsup:

1. Do a new full scan with MBAM, and post that logfile in your next reply.

2. Restart your computer.

3. Please use the Internet Explorer browser (or FireFox with IETab), and do an online scan with Kaspersky Online Scanner

Note: If you have used this particular scanner before, you MAY HAVE TO UNINSTALL the program through Add/Remove Programs before downloading the new ActiveX component

Click Yes, when prompted to install its ActiveX component.
(Note.. for Internet Explorer 7 users: If at any time you have trouble with the "Accept" button of the license, click on the "Zoom" tool located at the bottom right of the IE window and set the zoom to 75 %. Once the license has been accepted, reset to 100%.)
The program launches and downloads the latest definition files.
  • Once the files are downloaded click on Next
  • Click on Scan Settings and configure as follows:
    • Scan using the following Anti-Virus database:
      • Extended
    • Scan Options:Scan Archives
      Scan Mail Bases
  • Click OK and, under select a target to scan, select My Computer
When the scan is done, in the Scan is completed window (below), any infection is displayed.
There is no option to clean/disinfect, however, we need to analyze the information on the report.
Posted Image
Posted Image
To obtain the report:
Click on: Save Report As (above - red blinking arrow)
Next, in the Save as prompt, Save in area, select: Desktop
In the File name area, use KScan, or something similar
In Save as type, click the drop arrow and select: Text file [*.txt]
Then, click: Save
Please post the Kaspersky Online Scanner Report in your reply.

Edited by superbird, 31 December 2008 - 11:38 AM.


#7 laurel312

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Posted 01 January 2009 - 09:56 PM

Here is the full MBAM log

Malwarebytes' Anti-Malware 1.31
Database version: 1571
Windows 5.1.2600 Service Pack 1

1/1/2009 7:43:27 PM
mbam-log-2009-01-01 (19-43-27).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 189613
Time elapsed: 1 hour(s), 32 minute(s), 29 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\AskSBar\bar\1.bin\A2HIGHIN.EXE (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Program Files\AskSBar\bar\1.bin\A2PLUGIN.DLL (Adware.MyWebSearch) -> Quarantined and deleted successfully.
C:\Program Files\AskSBar\bar\1.bin\ASKSBAR.DLL (Adware.AskSBAR) -> Quarantined and deleted successfully.
C:\Program Files\AskSBar\bar\1.bin\NPASKSBR.DLL (Trojan.Agent) -> Quarantined and deleted successfully.



Then I did the Kapersky's and it found no malware but would not let me save the log to the computer.
I also removed Norton antivirus and reinstalled AVG.

Laurel

#8 Guest_superbird_*

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Posted 02 January 2009 - 03:45 AM

Hi,

It seems you are clean again.
Do you still have problems? :thumbsup:

#9 laurel312

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Posted 02 January 2009 - 08:22 PM

It is much better now- we just have to reinstall service pack 2. Thank you again for your help...

#10 Guest_superbird_*

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Posted 03 January 2009 - 11:08 AM

Hi,

You're welcome. :thumbsup:
Do this:

1. Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Then go to Start > Run and type: Cleanmgr
  • Click "OK".
  • Click the "More Options" Tab.
  • Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
2. Go to the Windows update site and download and install all available updates, so your computer is prtected against malware.

3. Read this page To prevent yourself against re-infection.

You can delete all used tools and programs.

#11 laurel312

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Posted 28 January 2009 - 07:01 PM

Hi again....

well. It seems what ever is was causing the problems is back. AVG keeps saying that a threat has been found and even when i click to remove it, it says i am not the administrator and it cannot be removed. I ran another MBAM and this is the log. Any suggestions would be appreciated. Thank you.
Malwarebytes' Anti-Malware 1.31
Database version: 1571
Windows 5.1.2600 Service Pack 2

1/28/2009 6:52:31 PM
mbam-log-2009-01-28 (18-52-21).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 98222
Time elapsed: 1 hour(s), 5 minute(s), 57 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{21b55077-6951-41b3-94fc-c63e86757aa4} (Trojan.BHO.H) -> No action taken.
HKEY_CLASSES_ROOT\CLSID\{21b55077-6951-41b3-94fc-c63e86757aa4} (Trojan.BHO.H) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\blackbo.dll (Trojan.BHO.H) -> No action taken.


I clicked the remove button and it said it did- but it still shows up after the computer restarts.

#12 Guest_superbird_*

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Posted 29 January 2009 - 01:44 AM

Could you please do a new scan with Kaspersky Online scanner? :thumbsup:
(For instructions, see some posts above)

#13 laurel312

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Posted 29 January 2009 - 11:41 AM

okay- it took a really long time to do this scan- like 3 hours or something close- but here is the scan

--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7 REPORT
Thursday, January 29, 2009
Operating System: Microsoft Windows XP Home Edition Service Pack 2 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Thursday, January 29, 2009 11:02:00
Records in database: 1724238
--------------------------------------------------------------------------------

Scan settings:
Scan using the following database: extended
Scan archives: yes
Scan mail databases: yes

Scan area - My Computer:
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\

Scan statistics:
Files scanned: 116438
Threat name: 1
Infected objects: 1
Suspicious objects: 0
Duration of the scan: 02:58:13


File name / Threat name / Threats count
C:\Program Files\Common Files\Real\Toolbar\RealBar.dll Infected: not-a-virus:AdWare.Win32.MegaSearch.s 1

The selected area was scanned.


also- my son tried to use the dvd drive yesterday and it will not read the discs- this is new. I tried to update the driver (didnt work)- tried to roll it back then reinstall- didnt work. Could this be caused by this virus??

Edited by laurel312, 29 January 2009 - 11:42 AM.


#14 Guest_superbird_*

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Posted 29 January 2009 - 12:03 PM

Hi,

Do a new, full scan with MBAM. Let MBAM delete everything. Post the results in your next reply. :thumbsup:

#15 laurel312

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Posted 29 January 2009 - 05:35 PM

okay- I did a full scan but after almost 2 hours it said scan aborted, so I'm not sure it completed the scan, but here is the log.
Malwarebytes' Anti-Malware 1.31
Database version: 1571
Windows 5.1.2600 Service Pack 2

1/29/2009 5:28:30 PM
mbam-log-2009-01-29 (17-28-30).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 132404
Time elapsed: 1 hour(s), 44 minute(s), 49 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{21b55077-6951-41b3-94fc-c63e86757aa4} (Trojan.BHO.H) -> Delete on reboot.
HKEY_CLASSES_ROOT\CLSID\{21b55077-6951-41b3-94fc-c63e86757aa4} (Trojan.BHO.H) -> Delete on reboot.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\blackbo.dll (Trojan.BHO.H) -> Delete on reboot.




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