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Please help! massive problem - so exasperated


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3 replies to this topic

#1 confused101

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Posted 24 December 2008 - 01:57 PM

Hi,

I was wondering if anyone would be able to help me, I have a very annoying problem. Spyware Guard has installed itself on my computer, I've read all about it on the various forums but i can't get rid of it. I can't even access www.bleepingcomputer.com from the computer (I'm on a friend's laptop at the moment) Every time i click on a google/yahoo link i'm taken to an add wesbsite. It won't allow me to update the real anti-virus.

please please would some one be able to help - I am at a complete loss being unable to even access the website to download anti-spyguard programme.

thank you.

Edited by confused101, 24 December 2008 - 02:47 PM.


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#2 quietman7

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Posted 24 December 2008 - 04:36 PM

If you cannot use the Internet or download any programs, you are going to need access to another computer (family member, friend, etc) with an Internet connection. Download Malwarebytes Anti-Malware, save it to a flash (usb, pen, thumb, jump) drive or CD, transfer it to the infected machine, then install and run the program. If you cannot transfer to or install on the infected machine, try running the setup (installation) file directly from the flash drive or CD so it will install on the hard drive.

You will also need to, manually download the updates, save and transfer them as well. After installing MBAM, just double-click on mbam-rules.exe to install and update.

Note: Mbam-rules.exe is not updated daily. Another way to get the most current definitions is to update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

Follow these instructions after transferring/installing MBAM on the infected computer.

Double-click the MBAM icon on your desktop and on the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 confused101

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Posted 24 December 2008 - 05:38 PM

hi,

thanks for the replies. I think i managed to fix it actually. one more question though, whilst trying to install the malwarebytes programme on some other forum someone suggested disabling the "TDSSserv.sys" (Click Start > Control Panel > System > Hardware > Device Manager > View > Show Hidden Devices.

* Scroll down to “Non-plug and Play Drivers” and click the plus icon to open those drivers.
* Then search for TDSSserv.sys
* Let me know if you find this or not.
* If you do find it, right click on it, and select Disable. Do not try to uninstall it.
* Also if this is found and you disable it, then reboot. )

This worked and I was able to continue installing Malwarebytes. However now that the bad stuff has been found and deleted should I go back and click enable or uninstall?

Cheers and merry xmas!

#4 quietman7

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Posted 24 December 2008 - 11:03 PM

That is one method to get that particular type of malware from blocking the use of MBAM and other tools. If properly removed you should find in there anymore.

Can you post the results of your MBAM scan and advise what other steps you took to remove the infection?

IMPORTANT NOTE: TDSSserv.sys) was related to a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• "When should I re-format? How should I reinstall?"
• "Help: I Got Hacked. Now What Do I Do?"
• "Where to draw the line? When to recommend a format and reinstall?"
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