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WD external harddrive

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#1 bryce09


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Posted 24 December 2008 - 07:44 AM

Hi all, I haven't posted here before but thought maybe someone here might have an idea of what I can do. Here's my problem; I have a wd passport 250 and while I was moving my laptop, the wd fell to the floor and unhooked from USB. After that happened , I plugged it back in...the laptop made a beep...the light came on, on the wd....but nothing else happened. Usually you can feel the externals running but now this one won't. Any suggestions as to how to get it back working would be greatly appreciated .....or is it just pooched. I've got a lot of important stuff on there...is there any way to recover it? Thanks in advance for any help. :thumbsup:

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#2 dc3


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Posted 24 December 2008 - 11:43 AM

Hi bryce09, and welcome to BleepingComputer.

You may well have damaged the hdd when you performed the drop test. Go to the Western Digital web site and download their diagnostic tool, you will have to burn a CD from this download which you will boot from to run the diagnostic tool. You may need to go into the BIOS and make the CD-ROM the first device in the boot order so that you can boot from the CD.

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