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CD and DVD drivers disabled


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5 replies to this topic

#1 monkeydog

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Posted 24 December 2008 - 06:00 AM

Hello, I am running windows xp home with service pack 2 on my gateway desktop. Have had no problems until today I go to the start menu and click on "my computer". My cd drive and my dvd drive do not show up. when I insert a cd, the drive lights up and runs but nothing comes on screen. I went into device manager and next to the listing for the ttwo drives I find a yellow exclamation mark.

I click on both of the drives and they say that the drivers have been disabled. I am given the option to troubleshoot, but all that comes up when I click the troubleshoot button is a help screen with no information, just a place to enter something to search for. I went back to properties on the drives and tried updating the drivers, but it comes back saying I have the current updates.

I tried system restore and set the computer back to 4 days ago when everything was fine, and no luck, drivers still disabled. Any one have any ideas what I can do to enable the drivers on my cd and dvd drives? Thanks a bunch for any thoughts on this!

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#2 Sterling14

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Posted 24 December 2008 - 10:04 AM

If you right click on the cd/dvd drives in device manager, is there an option to enable?

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#3 dc3

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Posted 24 December 2008 - 11:33 AM

Try uninstalling the drive in the Device Manager and then reboot, the Installation Wizard will recognize the drive as new hardware and will assign the native drivers appropriate for it.

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#4 garmanma

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Posted 24 December 2008 - 11:54 AM

You need to delete the upper and lower filters:
http://support.microsoft.com/kb/314060
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#5 monkeydog

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Posted 24 December 2008 - 09:56 PM

Thank you all for the help! I deleted the upper and lower filters per the instructions on the link garmanma provided. Everything worked perfectly. After I rebooted, the drives both showed up again, and they seem to be working like new!

Out of curiosity, what would have caused the problem? Is there anything I can do to keep it from occuring again? Thanks again for all the help!

#6 garmanma

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Posted 24 December 2008 - 10:53 PM

If I remember correctly old Sonic or Nero software can do this.
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