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IE pop-up's and fake virus remover - need help asap


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#1 basima

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Posted 23 December 2008 - 08:05 PM

Hi,

Been posting on here for a while now, but I need serious help at the moment.

My last thread is here which is locked, so had to make a new topic. And I am still waiting on a reply to my HJT thread too, which has been over 5days so far.

http://www.bleepingcomputer.com/forums/t/187299/your-computer-might-be-at-risk-help/ - Original thread

http://www.bleepingcomputer.com/forums/t/187524/your-computer-might-be-at-risk-help/ - HJT thread

Basically since the original thread I have been waiting for the HJT guys to help me. But during that time it seems my problem has come back and has got even worse.

I am getting pop-up's very often, even when my pc is idle and on desktop. Fake virus removers keep popping up too. And my windows firewall keeps switching off.

When I am on IE, the settings keep reverting to allowing all cookies even when I manually change them. And show images keep switching off too.

I have tried to use mbam and SAS, but I keep finding infections after each scan.

In my original thread, I was told to make a clean restore point, which I did. I checked it yesterday and the restore point was there. But I just tried to restore my pc now and the restore point has now gone!

So can someone please help me! :thumbsup:

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#2 scff249

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Posted 23 December 2008 - 09:16 PM

Since you do have an HJT log posted and is still active, please do not do anything with the infected computer as making changes to the computer can compromise the current HJT log that you have posted. The HJT team is very busy due to the heavy backlog, but they will try to get to you as soon as possible.

Please be patient.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
"You are not alone, and you are not strange. You are you, and everyone has damage. Be the better person." -Katawa Shoujo


#3 garmanma

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Posted 23 December 2008 - 09:32 PM

You have a HJT log posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.
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If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic.
Mark
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