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MS Juan

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4 replies to this topic

#1 borke


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Posted 23 December 2008 - 07:21 PM

Norton did not detect anything but I kept getting random popups on Firefox. Downloaded Malwarebytes- Anti-malware and Spybot S&D and while both keep finding MS Juan in the registry and delete it keeps coming back. I have made sure that Spybot's TeaTimer is not undoing the deletion and I don't know what to try next. Right now I still get popups, I am getting errors saying that my subscription to Norton is done (still has 100ish days left), and I usually have a process going named explorer.exe running even though I do not have Internet Explorer enabled on my computer.

DDS (Version 1.1.0) - NTFSx86
Run by Christopher Kallas at 19:14:14.75 on Tue 12/23/2008
BrowserJavaVersion: 1.6.0_11
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.2047.1524 [GMT -5:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated)
FW: Norton AntiVirus *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMSvc.exe
C:\Program Files\Norton AntiVirus\Norton AntiVirus\Engine\\ccSvcHst.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Sunbelt Software\CounterSpy\SBAMTray.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Christopher Kallas\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

BHO: Spybot-S&D IE Protection: {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
mRun: [nwiz] nwiz.exe /install
mRun: [SkyTel] SkyTel.EXE
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Samsung PanelMgr] c:\windows\samsung\panelmgr\ssmmgr.exe /autorun
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [SBAMTray] c:\program files\sunbelt software\counterspy\SBAMTray.exe
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll
AppInit_DLLs: jrzimm.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\christ~1\applic~1\mozilla\firefox\profiles\7wxnszah.default\
FF - prefs.js: browser.startup.homepage - hxxp://google.com
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\ipsffplgn\components\IPSFFPl.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npitunes.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;\SystemRoot\\SystemRoot\System32\Drivers\NAV\1002000.007\SYMEFA.SYS []
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nav\1002000.007\BHDrvx86.sys [2008-12-10 255536]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1002000.007\ccHPx86.sys [2008-12-10 362544]
R1 IDSxpx86;IDSxpx86;\??\c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20081220.001\IDSxpx86.sys [2008-12-20 274808]
R1 sbaphd;sbaphd;c:\windows\system32\drivers\sbaphd.sys [2008-12-21 13360]
R2 Norton AntiVirus;Norton AntiVirus;"c:\program files\norton antivirus\norton antivirus\engine\\ccsvchst.exe" /s "norton antivirus" /m "c:\program files\norton antivirus\norton antivirus\engine\\diMaster.dll" /prefetch:1 []
R2 SBAMSvc;CounterSpy Antispyware;"c:\program files\sunbelt software\counterspy\SBAMSvc.exe" [2008-10-28 886056]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2008-12-21 69168]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;\??\c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2008-10-22 99376]
R3 MBAMSwissArmy;MBAMSwissArmy;\??\c:\windows\system32\drivers\mbamswissarmy.sys [2008-12-21 38496]
S3 NAVENG;NAVENG;\??\c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20081221.034\NAVENG.SYS [2008-12-21 89104]
S3 NAVEX15;NAVEX15;\??\c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20081221.034\NAVEX15.SYS [2008-12-21 876112]
S3 SBRE;SBRE;\??\c:\windows\system32\drivers\SBREdrv.sys [2008-10-23 92464]
S3 Symantec Core LC;Symantec Core LC;"c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe" [2007-8-22 1245064]

=============== Created Last 30 ================

2008-12-23 18:08 <DIR> a-dshr-- C:\cmdcons
2008-12-23 18:07 161,792 a------- c:\windows\SWREG.exe
2008-12-23 18:07 98,816 a------- c:\windows\sed.exe
2008-12-23 17:42 <DIR> --d----- c:\program files\Trend Micro
2008-12-23 17:12 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2008-12-23 01:12 4,608 a--sh--- c:\windows\system32\Thumbs.db
2008-12-23 01:00 0 a------- c:\windows\system32\SBRC.dat
2008-12-22 16:42 <DIR> --d----- c:\windows\pss
2008-12-21 22:40 <DIR> --d----- c:\docume~1\christ~1\applic~1\Malwarebytes
2008-12-21 22:40 15,504 a------- c:\windows\system32\drivers\mbam.sys
2008-12-21 22:40 38,496 a------- c:\windows\system32\drivers\mbamswissarmy.sys
2008-12-21 22:40 <DIR> --d----- c:\program files\Malwarebytes' Anti-Malware
2008-12-21 22:40 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Malwarebytes
2008-12-21 22:30 410,984 a------- c:\windows\system32\deploytk.dll
2008-12-21 22:21 <DIR> --d----- C:\VundoFix Backups
2008-12-21 21:28 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy
2008-12-21 21:12 69,168 a------- c:\windows\system32\drivers\sbapifs.sys
2008-12-21 21:12 13,360 a------- c:\windows\system32\drivers\sbaphd.sys
2008-12-21 21:10 <DIR> --d----- c:\docume~1\christ~1\applic~1\Sunbelt
2008-12-21 21:10 <DIR> --d----- c:\docume~1\alluse~1\applic~1\Sunbelt
2008-12-21 21:09 <DIR> --d----- c:\program files\Sunbelt Software
2008-12-03 00:36 <DIR> --d----- c:\program files\MSECache
2008-12-01 12:37 54,156 a---h--- c:\windows\QTFont.qfn
2008-12-01 12:37 1,409 a------- c:\windows\QTFont.for

==================== Find3M ====================

2008-12-23 01:01 2,132 a------- c:\windows\system32\ealregsnapshot1.reg
2008-12-05 04:52 36,272 a----r-- c:\windows\system32\drivers\SymIM.sys
2008-10-28 16:28 65,320 a------- c:\windows\system32\sbbd.exe
2008-10-23 08:01 283,648 a------- c:\windows\system32\gdi32.dll
2008-10-16 05:37 659,456 a------- c:\windows\system32\wininet.dll
2008-10-14 18:01 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2008-10-03 05:15 247,326 a------- c:\windows\system32\strmdll.dll
2008-09-30 16:43 1,286,152 a------- c:\windows\system32\msxml4.dll

============= FINISH: 19:14:42.25 ===============

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#2 Net_Surfer


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Posted 01 January 2009 - 05:43 PM

Hello borke,

:thumbsup: to BleepingComputer, My Nick is Net_Surfer, and I will be assisting you with your malware issues.
Whatever repairs we make, are for fixing "your computer problems only" and by no means should be used on another computer.
Please continue to respond to this thread until I give you the All Clean!. If you have any question or you're stuck in there please reply it to me.
I will try my best to help you.!

Please take note of the following:
You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown Here.

1. Please do not make any system changes yet. as any changes you make may well alter your log.
2. The cleaning process is not instant. Please continue to review my answers until I tell you that your computer is clean.
3. If there's anything that you don't understand, please ask your question(s) before proceeding with the fixes.
4. Most Important - Only do what I ask you to do.
5. Please reply to this thread. Do not start a new topic.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Please complete the steps below, I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

Thanks and again sorry for the delay.

you should NOT make further changes to your computer] (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member or myself, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted.
Further, any modifications you make on your own may cause some confusion and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from and myself, until we have verified your log as clean.

Step #1).

Please Close/disable your anti virus and anti malware programs including TeaTimer. so they do not interfere with the fixing tools we are about to run. Instructions for doing so are located Click HERE

How to disable SPYBOT TEATIMER
  • Launch Spybot S&D, go to the Mode menu and make sure "Advanced Mode" is selected.
  • On the left hand side, click on Tools, then click on the Resident Icon in the list.
  • Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
  • Click on the "System Startup" icon in the List
  • Uncheck the "TeaTimer" box and click "OK" any prompts.
  • If Teatimer gives you a warning that changes were made, click the "Allow Change" box when prompted.
  • Exit Spybot S&D when done.
(When we are done, you can re-enable Teatimer using the same steps but this time place a check next to "Resident TeaTimer" and check the "TeaTimer" box in System Startup.)
Important! Reboot to make these changes take effect.
Step #2).
  • Download random's system information tool (RSIT) by random/random from here and save it to your desktop.
  • Double click on RSIT.exe to run RSIT.
  • Click Continue at the disclaimer screen.
  • Once it has finished, two logs will open. Please post the contents of both log.txt (<info.txt (<
Please do a scan with Kaspersky Online Scanner

Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.

Click on the Accept button and install any components it needs.
  • The program will install and then begin downloading the latest definition files.
  • After the files have been downloaded on the left side of the page in the Scan section select My Computer
  • This will start the program and scan your system.
  • The scan will take a while, so be patient and let it run.
  • Once the scan is complete, click on View scan report
  • Now, click on the Save Report as button.
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

#3 borke

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Posted 01 January 2009 - 05:54 PM

I have resolved the problem on my own, thank you for other help from this forum though.

#4 Net_Surfer


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Posted 02 January 2009 - 03:24 AM

I have resolved the problem on my own, thank you for other help from this forum though.

Hey borke,

I am glad to hear that you got your machine back in order, :thumbsup: in the future if you get reinfected feel free to comeback and start a new thread here in BC forums :)

Now that you seem to be clean, please follow these simple steps in order to keep your computer clean and secure:
  • Clear your system restore
    This will clear the system restore folders from possible malware that was left behind during the cleaning process.
  • Use ATF Cleaner to Clean your temporary files & folders regularly.

  • Use Ad-Aware to remove Spyware & Hijackers from Your Computer
    Download and install Ad-Aware. Update it and scan your computer regularly with it.
  • Use SUPERAntiSpyware FREE edition
    Update it and scan your computer regularly with it.
  • Use Spybot S&D
    Download and install Spybot S&D. Update it and scan your computer regularly with it.
  • Install SpywareBlaster
    SpywareBlaster is a program that is used to secure Internet Explorer by making it harder for ActiveX programs to run on your computer. It does this by disabling known offending ActiveX programs from running at all.
    (Instructions how to use SpywareBlaster)
  • Install MVPS Hosts file
    This prevents your computer from connecting to harmful sites.
  • Use Mozilla Firefox browser
    Firefox is faster, safer and better browser than Internet Explorer.
  • Visit Windows Update regularly.

    Ensure your computer is set to receive auto updated for the Windows Operating System.
  • Keep your Anti-Virus and Firewall Software up-to-date
    Set the anti-virus to update automatically, followed by weekly scans.
    While installing anti-virus software is one of the easiest and most effective ways to protect your computer, it has its limitations. Because it relies on signatures, anti-virus software can only detect viruses that have signatures installed on your computer, so it is important to keep these signatures up to date. You will still be susceptible to viruses that circulate before the anti-virus vendors add their signatures.
    Installing any anti-virus software, regardless of which package you choose, increases your level of protection.
    Scan your computer regularly with your antivirus.

    Keep your firewall up to date to screen out invaders and help make your computer invisible to hackers.
    Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly.

    A firewall is a solid defense against online threats that blocks bad things from reaching your computer and is a barrier between a computer and the Internet. When you visit a suspicious site, the firewall either filters out the dangerous data or blocks the connection entirely.
    A properly chosen and configured firewall provides a good measure of protection against hackers and other online threats.

    What you should know about firewalls
    There are three basic types of firewalls—each has pros and cons. Your options include:

    * Software firewalls can be installed on individual computers and are a good choice for most home users. However, most software firewalls must be purchased, and each computer connected to the Internet may need its own copy. Also, installation and set up may be required to help conceal your computer from hackers and spyware.

    * Hardware routers provide firewall protection to multiple computers connected to the Internet and may offer other connectivity benefits. However, their wiring can create clutter on already crowded desktops.
    * Wireless routers allow "over the air" connections between your computer, other devices, and the Internet. These routers may or may not include a built-in firewall, so be sure to check the features of your model carefully. Also keep in mind that wireless routers broadcast information using radio signals that, if left unprotected, can be intercepted by unauthorized individuals.

    What you should do to protect yourself with a firewall:
    * Decide which firewall works best for you.
    * Configure the firewall for your computer and network.
    * Monitor your firewall settings to ensure they are providing the intended level of protection.

    For a tutorial on Firewalls and a listing of some others available ones see the links below:

    Understanding and Using Firewalls
    US-CERT Cyber Security Tip
    Never install more than one firewall/Anti-Virus on your system! Several together can give you problems and decrease the reliability of it seriously!
    Running more than one of these at a time can cause system crashes, high system usage and/or conflicts with each other.

  • Read this article by TonyKlein
    So how did I get infected in the first place?
  • Stand Up and Be Counted !
    The site offers people who have been (or are) victims of malware the opportunity to document their story and, in that way, launch a complaint against the malware and the makers of the malware.

  • Backup regularly.

    You never know when your PC will become unstable or get infected that you can't recover it. Follow this Microsoft article to learn how to backup. Follow this article by Microsoft to restore your backups.

    Alternatively, you can use 3rd-party programs to back up your data. It can be found at Bleeping Computer.

  • To stay secure is to stay updated.
    Calendar of Updates.
Practice Safe Internet

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:
  • If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
  • If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
  • If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
  • If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software. For an example of these types of popups, or Foistware, you should read this article: Foistware, And how to avoid it.

    There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
  • Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
  • Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
  • When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
  • Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
  • Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
  • DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
Visit Microsoft's Windows Update Site Frequently

Extra note: Make sure your programs are up to date - because older versions may contain Security Leaks. To find out what programs need to be updated, please run the Secunia Software Inspector Scan.

Happy Surfing again!

Stay clean and be safe :)


#5 Shaba



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Posted 08 January 2009 - 03:03 AM

Since this issue appears resolved ... this Topic is closed. Glad we could help.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
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