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Able to browse in safe mode, but not in normal mode


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17 replies to this topic

#1 billyce

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Posted 23 December 2008 - 03:14 PM

I don't know if I've posted in the right place...so I'll say sorry if I posted wrong.

My computer is Microsoft Window XP SP2

And since I'm a total noob in computer..I think I may have messed up my computer alot.
Just like the topic, I'm unable to browse internet in normal mode, yet I'm able to use Window Live Messenger, Mirc, BitComet,Skype, or other IM.
IE 6 and Firefox(2 browsers that I have) don't work.
But I'm unable to get updates from any programs that I've stated above.

I've looking for resolutions in many forums for 3 days (I'm not giving up and send it to my local computer shop, sorry for the troubles, really want to fix it myself), although there're alot of topics that are alike, none of the resolutions work on my problem.

I've tried winsockfix, did not worked.
LSPfix.exe, it said there're no problems.
tried winsock reset in cmd.exe, did not worked.
tried scanning the computer over and over again(Anti-virus and spy-ware), fix some problems, but not this one.
I've installed ionoAntivirus, ionoSystem Mechanic, fixed registry keys problems, and other that the iono products included, but this problem still keep on going.
After that, I've uninstalled iono products, tried Kaspersky, no luck.
And after that, I'm currently using ZoneAlarm now, scanning at the moment. But I'd highly doubt that it'll fixed my problem.

Still, I apologize if I've posted in the wrong section, I hope someone can help me with this problem, I'll cooperate as much as I can. Thank you.


The Noob,
Billyce

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#2 garmanma

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Posted 23 December 2008 - 05:20 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#3 billyce

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Posted 23 December 2008 - 09:41 PM

Thanks for the reply Garmanma, and I glad I didn't post it in the wrong section.

Here's a question, should I scan it in safe mode, or in normal mode? Includin the whole update things.

Sorry if I sounded like a total noob.

The Noob,
Billyce

#4 billyce

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Posted 23 December 2008 - 10:43 PM

This is the scan that I did in safe mode.

Malwarebytes' Anti-Malware 1.31
Database version: 1538
Windows 5.1.2600 Service Pack 2

2008/12/24 10:50:53
mbam-log-2008-12-24 (10-50-53).txt

Scan type: Quick Scan
Objects scanned: 53310
Time elapsed: 3 minute(s), 37 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 6
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 6
Files Infected: 9

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{3ba4271e-5c1e-48e2-b432-d8bf420dd31d} (Rogue.DeusCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\RegSweep (Rogue.RegSweep) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\iehpr.invoke (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\iehpr.invoke.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run\78eb (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\Advantage (Adware.Advantage) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\t (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\t\ad (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\RegSweep (Rogue.RegSweep) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\RegSweep\Log (Rogue.RegSweep) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\RegSweep\Registry Backups (Rogue.RegSweep) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\Mozilla Firefox\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\Program Files\Advantage\AdVantage.htm (Adware.Advantage) -> Quarantined and deleted successfully.
C:\Program Files\Advantage\AdVUninst.exe (Adware.Advantage) -> Quarantined and deleted successfully.
C:\Program Files\Advantage\ffext.mod (Adware.Advantage) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\RegSweep\Log\2008 Dec 07 - 11_44_05 AM_921.log (Rogue.RegSweep) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\RegSweep\Log\2008 Dec 07 - 11_46_41 AM_125.log (Rogue.RegSweep) -> Quarantined and deleted successfully.
C:\Documents and Settings\User\Application Data\RegSweep\Registry Backups\2008-12-07_11-47-20.reg (Rogue.RegSweep) -> Quarantined and deleted successfully.
C:\WINDOWS\Tasks\RegSweep Scheduled Scan.job (Rogue.RegSweep) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\cwmc.dll (Trojan.BHO) -> Quarantined and deleted successfully.

#5 billyce

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Posted 24 December 2008 - 03:35 AM

And one more thing, now I can't get on my Mirc now.

#6 garmanma

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Posted 24 December 2008 - 01:18 PM

Please reboot your computer and in Normal mode update Malwarebytes. This time do a FULL scan and post the new log here

Edited by garmanma, 24 December 2008 - 01:19 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 billyce

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Posted 25 December 2008 - 07:52 AM

This is scanned in normal mode, but I'm unable to update it, it failed.

Malwarebytes' Anti-Malware 1.31
Database version: 1538
Windows 5.1.2600 Service Pack 2

2008/12/25 10:48:59
mbam-log-2008-12-25 (10-48-59).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 128599
Time elapsed: 1 hour(s), 37 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\iehpr.invoke (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\iehpr.invoke.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cwmc.dll (Trojan.BHO) -> Delete on reboot.

#8 garmanma

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Posted 25 December 2008 - 12:45 PM

Did you reboot the computer?
If not please do so and run one more quick scan before we try something else
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 billyce

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Posted 25 December 2008 - 09:34 PM

I did reboot the computer, I'll just try it again.

And, because I can't browse in normal mode, I use safe mode to post everything.

Edited by billyce, 25 December 2008 - 09:35 PM.


#10 billyce

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Posted 26 December 2008 - 07:28 PM

Ok, this is a quick scan from normal mode.

Malwarebytes' Anti-Malware 1.31
Database version: 1538
Windows 5.1.2600 Service Pack 2

2008/12/25 10:48:59
mbam-log-2008-12-25 (10-48-59).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 128599
Time elapsed: 1 hour(s), 37 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\iehpr.invoke (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\iehpr.invoke.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cwmc.dll (Trojan.BHO) -> Delete on reboot.

#11 billyce

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Posted 26 December 2008 - 07:29 PM

And now, I'm unable to get in normal mode, I keep getting stuck after the window xp logo.
After the logo, I get the black screen of death.

Therefore, I quick scanned in safe mode again. Here's the result.

Malwarebytes' Anti-Malware 1.31
Database version: 1538
Windows 5.1.2600 Service Pack 2

2008/12/27 8:23:13
mbam-log-2008-12-27 (08-23-13).txt

Scan type: Quick Scan
Objects scanned: 53048
Time elapsed: 3 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\iehpr.invoke (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\iehpr.invoke.1 (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{608a4f48-814a-4852-8129-ba324f6abc71} (Trojan.BHO) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CLASSES_ROOT\scrfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: ("%1" /S) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\regfile\shell\open\command\ (Broken.OpenCommand) -> Bad: (NOTEPAD.EXE %1) Good: (regedit.exe "%1") -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\cwmc.dll (Trojan.BHO) -> Quarantined and deleted successfully.

#12 billyce

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Posted 26 December 2008 - 07:32 PM

One more thing, my family is going for a holiday, and I'm "forced" to go with them.
So I won't be replying for 3 days.
I apologize for any inconvenience.

The noob,
Billyce

#13 garmanma

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Posted 26 December 2008 - 09:36 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#14 billyce

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Posted 29 December 2008 - 12:50 AM

I've tried the ATFcleaner.exe, deleted the things that you mentioned above.
I'm unable to install the SuperAntiSpyware you posted above, as it need to be in "normal mode" to install the files, and I can only access the "safe mode" currently.

Sorry for any inconvenience.

Edited by billyce, 29 December 2008 - 02:45 AM.


#15 billyce

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Posted 29 December 2008 - 07:40 AM

Well, this is it then. But I'm still unable to browse in normal mode =/

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/29/2008 at 04:31 PM

Application Version : 4.23.1006

Core Rules Database Version : 3661
Trace Rules Database Version: 1641

Scan type : Complete Scan
Total Scan Time : 00:52:53

Memory items scanned : 243
Memory threats detected : 0
Registry items scanned : 5664
Registry threats detected : 0
File items scanned : 96380
File threats detected : 0




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