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Many infections, but no cures...


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#1 dbarnard

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Posted 23 December 2008 - 02:34 PM

Greetings-

I've been trying to solve various infection problems in XP SP3 the the past few days, with no luck. It all stated when AVG said that I had Trojan Backdoor.generic10.ACAU in my 18257447.sys file. Then it said that I Trojan Agent_r.G. Seeing as how AVG wasn't helping with the problem, I installed StopZilla, which informed me that I had Cloaked Malware in my tiajrm.dll file. Spyware Doctor then informed that I had Trojan-Dropper.Agent and Rootkit.Agent.EY. XoftSpySE says that I have Web Watcher Registry keys, but otherwise no malware. None of these problems will go away, no matter how many times I follow the instructions! And every program finds something different!

I can't open Add/Remove Programs, and I get the BSOD when trying to start in Safe Mode. My system is very slow, and using Windows Explorer is excruciating.

I've been hoping for the magic bullet to solve my problems, but all I've done is make Christmas nicer for various software companies :thumbsup:

I'd sure appreciate some help!

Doug

Edited by dbarnard, 23 December 2008 - 02:35 PM.


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#2 boopme

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Posted 23 December 2008 - 04:04 PM

Hello

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.

Edited by boopme, 23 December 2008 - 04:04 PM.

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