Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Multiple computer problems


  • Please log in to reply
16 replies to this topic

#1 JulieP

JulieP

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 23 December 2008 - 02:13 PM

Hi I need help.

I recently noticed my McAfee antivirus needed help. I have a statement saying the detection signature is between 8 and 29 days old. The problems bloomed from there. McAfee can't fix it. In researching how to fix that I found out that I have to remove McAfee and reinstall. No problem. Well, my computer will not let me go to any type of security website. So I can't download McAfee again. In further researching I have noticed when I do google, yahoo.....searches when I click on a link I am hijacked to another site. Okay, so I researched and found out about SDFix. Can't download it. I went to the site on another computer and saved to a flash drive to take to the problem computer...can't install it. Now the computer is freezing up and has to be continually rebooted. I am noticing shortcuts on the desktop to internet explorer.

I am at wits end. Please help me.

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 23 December 2008 - 04:11 PM

Hello, let's try to run MBAM. some tips first. This may work for SDFix also but let's try Mbam.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.

MBAM instructions.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 23 December 2008 - 08:29 PM

I got the malware to start the installation but doesn't complete. I get to finishing installation and the it stops. If I end the installation and try to start the program it won't. I renamed the .exe and the program still won't run. Just for kicks I thought I would see what happens with SDFix. I changed the extension and it still won't install. What's next?

#4 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 23 December 2008 - 10:56 PM

After playing around I got it to run. Here is the log.


Malwarebytes' Anti-Malware 1.31
Database version: 1538
Windows 5.1.2600 Service Pack 3

12/23/2008 10:47:01 PM
mbam-log-2008-12-23 (22-47-01).txt

Scan type: Quick Scan
Objects scanned: 71791
Time elapsed: 13 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 32

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{87255c51-cd7d-4506-b9ad-97606daf53f3} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{09f1adac-76d8-4d0f-99a5-5c907dadb988} (Rogue.Multiple) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\explorer.exe (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\tdssdata (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\tdss (Trojan.Agent) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\Microsoft Common (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\AV2010 (Rogue.Antivirus) -> Quarantined and deleted successfully.

Files Infected:
C:\WINDOWS\system32\IEDefender.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSkfal.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSoxum.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSrtba.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSuroc.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\Drivers\TDSSrvdc.sys (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\Recycler\S-1-5-21-4017236198-1534911555-4117796692-1008\Dc63\AV2010.exe (Rogue.Antivirus2010) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS1dc9.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS441.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSdce3.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSdf35.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSe186.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSe3e8.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSe6b6.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSeba8.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSf05b.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSf404.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSfaab.tmp (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\M58HKBEX\IEDefender[1].dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\Temporary Internet Files\Content.IE5\Q9GBO1Y7\AV2010[1].exe (Rogue.Antivirus2010) -> Quarantined and deleted successfully.
C:\Program Files\Microsoft Common\svchost.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\AV2010\AV2010.lnk (Rogue.Antivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Start Menu\Programs\AV2010\Uninstall.lnk (Rogue.Antivirus) -> Quarantined and deleted successfully.
C:\WINDOWS\Downloaded Program Files\atmgr.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\wingamma.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS7bed.tmp (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSS1dba.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSd959.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\Temp\TDSSe04d.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSqrdy.log (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSshkx.log (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSxehr.dll (Rootkit.Agent) -> Quarantined and deleted successfully.

#5 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 23 December 2008 - 11:09 PM

Ok, that's ugly,sorry. I need to give you this advice first.

One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 23 December 2008 - 11:26 PM

okay....First, THANK YOU! This computer is working so much better!

Does it matter at all that I have the McAfee personal firewall and since running MBam McAfee is now fully functioning again. Probably not since I got infected in the first place. I guess the best thing would be to reformat and reinstall but I don't know how doable that is.

#7 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 23 December 2008 - 11:39 PM

No that doesn't matter.. It regenerates itself until removed.. If formatting is not an option then we can try.
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

Edited by boopme, 23 December 2008 - 11:46 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 24 December 2008 - 12:44 AM

okay ran SDFix and here is the log


SDFix: Version 1.240
Run by HP_Administrator on Wed 12/24/2008 at 12:21 AM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :

Name :
TDSSserv.sys

Path :
\systemroot\system32\drivers\TDSSrvdc.sys

TDSSserv.sys - Deleted



Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\WINDOWS\system32\drivers\TDSSrvdc.sys - Deleted
C:\WINDOWS\system32\TDSSwcqt.dat - Deleted
C:\WINDOWS\SYSTEM32\TDSSWCQT.dat - Deleted





Removing Temp Files

ADS Check :



Also on desktop file that says catch me and here is what it says

file copied: C:\WINDOWS\system32\user32.dll -> C:\WINDOWS\system32\dllcache\user32.dll ( 578560 bytes )
read file error: C:\WINDOWS\system32\drivers\TDSSrvdc.sys, The system cannot find the file specified.
file zipped: C:\WINDOWS\system32\TDSSwcqt.dat -> catchme.zip -> TDSSwcqt.dat ( 527 bytes )
file "C:\WINDOWS\system32\TDSSwcqt.dat" deleted successfully
read file error: C:\WINDOWS\SYSTEM32\TDSSWCQT.dat, The system cannot find the file specified.


Also got a zip file for catch me with a file that says TDSSwcqt to be extracted.

#9 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 26 December 2008 - 11:54 AM

Hello, please delete those files. They caontain some of this malware.. then run SDFix again.
Then run an online scan.
Click on Kaspersky Online Scanner

You will be prompted to install an ActiveX component from Kaspersky, Click Yes.
  • The program will launch and then begin downloading the latest definition files:
  • Once the files have been downloaded click on NEXT
  • Now click on Scan Settings
  • In the scan settings make that the following are selected:
    • Scan using the following Anti-Virus database:
    Extended (if available otherwise Standard)
    • Scan Options:
    Scan Archives
    Scan Mail Bases
  • Click OK
  • Now under select a target to scan:Select My Computer
  • This will program will start and scan your system.
  • The scan will take a while so be patient and let it run.
  • Once the scan is complete it will display if your system has been infected.
    • Now click on the Save as Text button:
  • Save the file to your desktop.
  • Copy and paste that information in your next post.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 26 December 2008 - 10:07 PM

KASPERSKY ONLINE SCANNER 7 REPORT
Friday, December 26, 2008
Operating System: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner 7 version: 7.0.25.0
Program database last update: Friday, December 26, 2008 22:09:52
Records in database: 1518838
Scan settings
Scan using the following database extended
Scan archives yes
Scan mail databases yes
Scan area My Computer
C:\
D:\
E:\
F:\
G:\
H:\
I:\
J:\
K:\
Scan statistics
Files scanned 118250
Threat name 0
Infected objects 0
Suspicious objects 0
Duration of the scan 02:16:29

No malware has been detected. The scan area is clean.
The selected area was scanned.

#11 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 26 December 2008 - 10:28 PM

That's good. how about that second SDFix so i can feel safe :thumbsup:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 26 December 2008 - 10:29 PM

The second SDFix was clean I guess. i didn't get a catchme file and nothing came up when the scan was done showing infections.

#13 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 26 December 2008 - 10:36 PM

Ok just wanted to be sure it ran. So the PC looks clean now. Running smooth etc?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 JulieP

JulieP
  • Topic Starter

  • Members
  • 9 posts
  • OFFLINE
  •  
  • Local time:11:56 AM

Posted 26 December 2008 - 10:40 PM

Yeah, seems to be running great. What do I need to do to protect it from more malware?

#15 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 72,740 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:12:56 PM

Posted 26 December 2008 - 10:42 PM

That's real good,you did well.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

What do I need to do to protect it from more malware?

Please read quietman7's .. Tips to protect yourself against malware and reduce the potential for re-infection, be sure to read:
See Post #8>>> http://www.bleepingcomputer.com/forums/t/162087/winprotector-38/

Edited by boopme, 26 December 2008 - 10:46 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users