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Need Help~~serious problem!


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5 replies to this topic

#1 Torz

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Posted 23 December 2008 - 07:28 AM

I use Bitdefender antivirus 2008 and run a deep system scan and there are 2 viruses shown below.
Though the Bitdefender antivirus 2008 stated that it has deleted the 2 viruses, it isn't true.
Because when i run a scan again, the viruses are still there.

No matter what I do, I still can't get rid of the viruses.
The problem is I can't delete it and I didn't go any malicious websites so I dunno why my computer is infected.
Anyone can help me and suggest solutions ?

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#2 garmanma

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Posted 23 December 2008 - 05:07 PM

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

---------------------------------

If mbam won't install

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
Mark
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why won't my laptop work?

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#3 buddy215

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Posted 23 December 2008 - 07:53 PM

Those could be Yahoo files. See info in links below. Are you experiencing any problems with the computer?


http://www.prevx.com/filenames/X5550960615...ASRDD2EDLL.html
Vendor, Product and Version Information
A file with the name YASRDD.DLL have been seen to have the following Vendor, Product and Version Information in the file header:

* YAHOO; yAssistant rdd; 3, 0, 5, 1004
* Beijing Yahoo! Information and Technology Co., Ltd.; VeriSign Class 3 Code Signing 2004 CA;

http://www.prevx.com/filenames/X2823954882...ASRDE2EEXE.html
vendor, Product and Version Information
A file with the name YASRDE.EXE have been seen to have the following Vendor, Product and Version Information in the file header:

* YAHOO; yasrde; 3, 0, 3, 1003
* Beijing Yahoo! Information and Technology Co., Ltd.; VeriSign Class 3 Code Signing 2004 CA;
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 Torz

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Posted 24 December 2008 - 02:39 AM

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 2

24-Dec-08 3:31:38 PM
mbam-log-2008-12-24 (15-31-38).txt

Scan type: Quick Scan
Objects scanned: 56304
Time elapsed: 6 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\5.exe (Trojan.Agent) -> Quarantined and deleted successfully.

#5 garmanma

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Posted 24 December 2008 - 01:16 PM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 Torz

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Posted 27 December 2008 - 11:20 AM

Garmanma, I manage to solve the problem. Thanks.




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