Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Frustrating Continuing Problems Starting With "backdoor.Tidserv.inf"


  • Please log in to reply
5 replies to this topic

#1 surfboard3r

surfboard3r

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:04 PM

Posted 22 December 2008 - 04:32 PM

Hey guys this is my first time posting just looking for some help. I am running Windows XP Home Edition Version 2002 Service Pack 2.
Here goes:

I recently had a pop-up from Symantec Antivirus Auto-Protect saying it had found multiple possible threats.

Threats include:

Backdoor.Tidserv.inf
W32.Tidserv
..........................................................
W32.Tidserv was cleaned by deletion, but Backdoor.Tidserv.inf was left alone, and i could not manually delete it. So, I went to
http://www.techspot.com/vb/topic118092.html , for help, it says to unistall Symantec Anitvirus first, then download a bunch of these other programs. But, when i tried to go to add/remove programs, the computer froze and i had to do a manual shutdown. When i restarted, Symantec Anitvirus was no longer listed in the Add/Remove programs, i then tried to manually delete the files for Symantec inside my Program Files folder. But that didnt work because i could not delete all the files. So here i am, with half of Symantec Antivirus installed, and Backdoor.Tidserv.inf still infecting my computer. All i want is to have no viruses and a working antivirus.Can you help me?

Here is a screenshot of Symantec before i deleted any of the program files:
http://i94.photobucket.com/albums/l115/surfboard3r/Help.jpg

Edited by surfboard3r, 22 December 2008 - 04:40 PM.


BC AdBot (Login to Remove)

 


#2 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:04 PM

Posted 22 December 2008 - 05:34 PM

To get rid of all traces of Symantec run this tool:

http://service1.symantec.com/Support/tsgen...005033108162039

Then try this scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 surfboard3r

surfboard3r
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:04 PM

Posted 22 December 2008 - 08:22 PM

I tried to use the Norton Removal Tool, but it gives me this error message:

http://i94.photobucket.com/albums/l115/surfboard3r/help2.jpg

Like i said above, my Symantec Program does not show up in my Add/ Remove Program section.

Next step?

#4 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:04 PM

Posted 22 December 2008 - 09:36 PM

Try reinstalling Symantec.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 surfboard3r

surfboard3r
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:11:04 PM

Posted 22 December 2008 - 10:46 PM

reinstalling symantec would mean i would have to pay for it again? i dont have the disk

#6 Budapest

Budapest

    Bleepin' Cynic


  • Moderator
  • 23,573 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:04 PM

Posted 22 December 2008 - 10:53 PM

It shouldn't if you kept a copy of the product key.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users