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Am I Infected? System freezes in normal mode


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#1 calli-ope

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Posted 22 December 2008 - 03:11 PM

Toshiba laptop running windows xp home started freezing up during use. The freezes would occur at different times after start up but began to happen more and more frequently until the freezes occurred during the windows splash screen. Computer will boot to safe mode with networking.

Tried to so system restore to several restore points, ran chkdsk which was OK, downloaded and ran combofix, unistalled then reinstalled updated video drivers (because I read it in some forum), downloaded and ran spybot which removed a lot of tracking cookies. None of the above seem to work.

Tired of trying random fixes I then posted to the 'window issues' section of bleepingcomputer. I was warned about using Combofix and it was recommended that I first try some of the following online virus scanners.

http://www.pandasecurity.com/homeusers/solutions/activescan/
http://us.mcafee.com/root/mfs/default.asp
http://housecall.trendmicro.com
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

I attempted to do all of the scans with mixed results. Below are the result from the different scanners. Please help!

Thanks in advance,
Kevin

macafee

Scan Status
Files Scanned: 89966
Files Detected: 0
Information: Scanning completed!

Scan Status
Files Scanned: 99563
Files Detected: 0
Information: Scanning completed!


****************************************************************

BitDefender Online Scanner - Real Time Virus Report

Generated at: Sun, Dec 21, 2008 - 13:25:51


Scan Info
Scanned Files 214894
Infected Files 2
Virus Detected
Trojan.Generic.1252332 1
Trojan.Generic.1185672 1

This summary of the scan process will be used by the BitDefender Antivirus Lab to create agregate statistics about virus activity around the world.

*****************************************************************

Active Scan

ANALYSIS: 2008-12-20 15:07:49
PROTECTIONS: 0
MALWARE: 17
SUSPECTS: 0
;***********************************************************************************************************************************************************************************
PROTECTIONS
Description Version Active Updated
;===================================================================================================================================================================================
;===================================================================================================================================================================================
MALWARE
Id Description Type Active Severity Disinfectable Disinfected Location
;===================================================================================================================================================================================
00145807 Cookie/Linksynergy TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@linksynergy[2].txt
00145881 Cookie/NewMedia TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@anm.co[1].txt
00149116 Cookie/Ccbill TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@ccbill[1].txt
00162730 Cookie/Belnk TrackingCookie No 0 Yes No C:\Documents and Settings\Kevin Trosclair\Cookies\kevin trosclair@dist.belnk[2].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@com[1].txt
00167642 Cookie/Com.com TrackingCookie No 0 Yes No C:\Documents and Settings\Kevin Trosclair\Cookies\kevin_trosclair@com[1].txt
00167653 Cookie/Outster TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@outster[1].txt
00167704 Cookie/Xiti TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@xiti[1].txt
00167747 Cookie/Azjmp TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@azjmp[1].txt
00168061 Cookie/Apmebf TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@apmebf[1].txt
00169287 Cookie/Adrevolver TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@media.adrevolver[3].txt
00194327 Cookie/Go TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@go[1].txt
00207338 Cookie/Target TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@target[1].txt
00207862 Cookie/did-it TrackingCookie No 0 Yes No C:\Documents and Settings\Kevin Trosclair\Cookies\kevin_trosclair@did-it[1].txt
00262020 Cookie/Atwola TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@atwola[2].txt
00286736 Cookie/Cgi-bin TrackingCookie No 0 Yes No C:\Documents and Settings\Guest\Cookies\guest@www6.addfreestats[1].txt
03074964 Trj/CI.A Virus/Trojan No 0 Yes No C:\Documents and Settings\Kevin Trosclair\Desktop\ComboFix.exe
04425016 Generic Trojan Virus/Trojan No 0 Yes No C:\Documents and Settings\Administrator.KEVINLAPTOP\Local Settings\Application Data\Mozilla\Firefox\Profiles\7x4jy9nc.default\Cache\C2152591d01
;===================================================================================================================================================================================
SUSPECTS
Sent Location /
;===================================================================================================================================================================================
;===================================================================================================================================================================================
VULNERABILITIES
Id Severity Description /
;===================================================================================================================================================================================
;===================================================================================================================================================================================


**************************************************************************

Trend Micro Housecall

Identified threats ( tracking cookies and "grey ware") but closed window when attempting to clean

******************************************

F Secure

Received error message:

"Unable to download necessary Online Scanner components! Please try again."

Tried to scan three times

******************************************
ca scanner

loads but does not scan. message at lower left of ie says 'error on page' or ' java script:void(0)'

******************************************

ESET Online Scanner found no threats

BC AdBot (Login to Remove)

 


#2 boopme

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Posted 22 December 2008 - 04:44 PM

Hi let's see what results we get from a safe mode scan with MBam..

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 calli-ope

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Posted 22 December 2008 - 06:02 PM

Thanks boopme,

I ran the scan without difficulty and the results follow.

Malwarebytes' Anti-Malware 1.31
Database version: 1533
Windows 5.1.2600 Service Pack 3

12/22/2008 4:54:46 PM
mbam-log-2008-12-22 (16-54-46).txt

Scan type: Quick Scan
Objects scanned: 60067
Time elapsed: 5 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Any other suggestions?

Kevin

#4 boopme

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Posted 22 December 2008 - 09:09 PM

OK run one more tool before we see if this is a system issue.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 calli-ope

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Posted 22 December 2008 - 11:46 PM

Thanks again boopme,

I was able to download and run SDFix. The program ran as stated in the How to use SDFix post except the computer did not restart itself. I had to reboot to safe mode as you instructed. The results from the report follows.


SDFix: Version 1.240
Run by Administrator on Mon 12/22/2008 at 09:56 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\Documents and Settings\All Users\Documents\ssTheMatrix.scr - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-22 22:17:07
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe"="C:\\TOSHIBA\\ivp\\NetInt\\Netint.exe:*:Enabled:NIE - Toshiba Software Upgrades Engine"
"C:\\TOSHIBA\\Ivp\\ISM\\pinger.exe"="C:\\TOSHIBA\\Ivp\\ISM\\pinger.exe:*:Enabled:Toshiba Software Upgrades Pinger"
"C:\\WINDOWS\\system32\\fxsclnt.exe"="C:\\WINDOWS\\system32\\fxsclnt.exe:*:Disabled:Microsoft Fax Console"
"C:\\Program Files\\NetMeeting\\conf.exe"="C:\\Program Files\\NetMeeting\\conf.exe:*:Enabled:Windowsr NetMeetingr"
"C:\\WINDOWS\\system32\\mmc.exe"="C:\\WINDOWS\\system32\\mmc.exe:*:Disabled:Microsoft Management Console"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Participatory Culture Foundation\\Miro\\xulrunner\\python\\Miro_Downloader.exe"="C:\\Program Files\\Participatory Culture Foundation\\Miro\\xulrunner\\python\\Miro_Downloader.exe:*:Disabled:Miro_Downloader"
"C:\\Program Files\\Internet Explorer\\iexplore.exe"="C:\\Program Files\\Internet Explorer\\iexplore.exe:*:Enabled:Internet Explorer"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:AOL"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll"
Mon 7 Jul 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 7 Jul 2008 4,891,472 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe"
Wed 22 Oct 2008 962,896 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\Tools.dll"
Thu 22 Sep 2005 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"

Finished!

#6 boopme

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Posted 23 December 2008 - 12:00 AM

Hello calli-ope, you are now malware free. If your other issues still exist than return to your topic here and usasma will continue.
http://www.bleepingcomputer.com/forums/ind...p;#entry1056667

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 calli-ope

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Posted 23 December 2008 - 12:18 AM

boopme,

Thank you so much for your help. I am still having trouble starting windows to normal mode and will post to usamsa for continued help. I tried to set a new restore point but there was not an option to do so in

# Go to Start > Programs > Accessories > System Tools and click "System Restore".

Is that because I'm still in safe mode?

Also, would it be safe for me follow the procedures you walked me through periodically to make sure I'm not infected or is that unnecessary?

Thanks again. You have been a huge help.

Kevin

FYI. I thinks this is a great site and plan to review the tutorials as much as possible. Thanks!

#8 boopme

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Posted 23 December 2008 - 10:12 AM

Hiya Yes,just remember to Set it after you get that part fixed.
There's also a section of BC minin guides to look at!!

Merry Christmas
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 calli-ope

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Posted 23 December 2008 - 10:27 AM

boopme,

Thanks so very much for all you help. You guys and BP are awesome!

Happy Holidays

Kevin




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