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am i still infected? please help!


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11 replies to this topic

#1 saika21

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Posted 22 December 2008 - 05:12 AM

hi. i have a sony vaio xp computer. two weeks ago my computer got infected by a trojan. it wouldnt let me update any of the antispyware softwares i have. any scans i did it came up with nothing being infected. at that time i was getting pop ups advising me to download some sort of antivirus software. also any attempts to go online were stopped as the websites came off after a few seconds of opening them. i managed to get rid of the trojan (at least i though i had) by using system restore to a previous point. this got verything back to normal. i have scanned with malwarebytes, superantispyware and also ang antispyware. from these avg was the only one that found a trojan.fraudpack.gfc file. everything is more or less back to normal except the internet crashes sometimes and also other users of the computer stated they still have seen messages stating hte computer is infected but i have not seen this. any help is much appreciated.

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#2 rigel

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Posted 22 December 2008 - 08:57 PM

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 saika21

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Posted 23 December 2008 - 08:42 AM

hi. thanks for replying. ive done the scan and it found 19 malware stuff. im prety sure i removed them but when it came to viewing hte report it would not let me see it. i wasnt able to get a copy and when i clicked finished the website came off. is there any oher way i can check to see if everything has been removed?

#4 rigel

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Posted 23 December 2008 - 07:00 PM

Please update and rerun Malwarebytes using the following instructions

On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 saika21

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Posted 24 December 2008 - 08:55 AM

ive completed the scan and mbam didnt find anything the log is as follows:

Malwarebytes' Anti-Malware 1.31
Database version: 1540
Windows 5.1.2600 Service Pack 2

24/12/2008 13:51:33
mbam-log-2008-12-24 (13-51-33).txt

Scan type: Quick Scan
Objects scanned: 105648
Time elapsed: 28 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 rigel

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Posted 24 December 2008 - 10:13 AM

Are you having any more signs/symptoms of an infection?


If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Happy Holidays!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 saika21

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Posted 24 December 2008 - 05:38 PM

im still having problems with the websites crashing but there doesnt seem to be any other problems. i dont know whether to actually actually create a system restore as it does this everyday. anyway, thanks for all your help. enjoy the holidays and a merry christmas!!

#8 rigel

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Posted 24 December 2008 - 09:18 PM

Ok... let's try a different scanner.

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 saika21

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Posted 26 December 2008 - 06:35 AM

ive just completed the sdfix. the report.txt contents is:


SDFix: Version 1.240
Run by Nazam Hussain on 26/12/2008 at 11:08

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\DOCUME~1\NAZAMH~1\COOKIES\NUGURE.BAN - Deleted
C:\DOCUME~1\NAZAMH~1\COOKIES\CEXITIXY.PIF - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\chrome.manifest - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\install.rdf - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\chrome\content\main.js - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\chrome\content\main.xul - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\chrome\content\request.js - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\chrome\content\web_progress.js - Deleted
C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru\defaults\preferences\main.js - Deleted
C:\DOCUME~1\NAZAMH~1\LOCALS~1\Temp\TMPF9.tmp - Deleted



Folder C:\Program Files\Mozilla Firefox\extensions\sotfone-tracker@sotfone.ru - Removed


Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-26 11:20:25
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Paths]
"Directory"="C:\Documents and Settings\Nazam Hussain\Local Settings\Temporary Internet Files\Content.IE5"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Paths\path1]
"CachePath"="C:\Documents and Settings\Nazam Hussain\Local Settings\Temporary Internet Files\Content.IE5\Cache1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Paths\path2]
"CachePath"="C:\Documents and Settings\Nazam Hussain\Local Settings\Temporary Internet Files\Content.IE5\Cache2"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Paths\path3]
"CachePath"="C:\Documents and Settings\Nazam Hussain\Local Settings\Temporary Internet Files\Content.IE5\Cache3"

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Cache\Paths\path4]
"CachePath"="C:\Documents and Settings\Nazam Hussain\Local Settings\Temporary Internet Files\Content.IE5\Cache4"

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"D:\\Wajid\\Wajid1\\utorrent.exe"="D:\\Wajid\\Wajid1\\utorrent.exe:*:Enabled:ęTorrent"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Sat 6 May 2006 11,817,800 A..H. --- "C:\My Downloads\GoogleEarth.exe"
Wed 4 Aug 2004 1,392,671 ..SHR --- "C:\WINDOWS\system32\msvbvm60.dll"
Sun 11 Feb 2007 10 ..SHR --- "C:\WINDOWS\system32\sistem.sys"
Tue 21 Mar 2006 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Mon 8 Dec 2008 72 A..H. --- "C:\Program Files\InterActual\InterActual Player\itiA8.tmp"
Sun 2 Mar 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!

#10 rigel

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Posted 26 December 2008 - 04:40 PM

Please rerun SDFix and post a fresh log.

Also, please rerun malwarebytes in Full mode. Post a new log.

After everything is complete, please check your computer and see how things are running.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 saika21

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Posted 01 January 2009 - 05:04 AM

happy new year!!! now the report text for the sdfix came up as:


SDFix: Version 1.240
Run by Nazam Hussain on 29/12/2008 at 16:00

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-29 16:12:29
Windows 5.1.2600 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"D:\\Wajid\\Wajid1\\utorrent.exe"="D:\\Wajid\\Wajid1\\utorrent.exe:*:Enabled:ęTorrent"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\rapimgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync RAPI Manager"
"C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe"="C:\\Program Files\\Microsoft ActiveSync\\wcescomm.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Connection Manager"
"C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe"="C:\\Program Files\\Microsoft ActiveSync\\WCESMgr.exe:169.254.2.0/255.255.255.0:Enabled:ActiveSync Application"

Remaining Files :



Files with Hidden Attributes :

Sat 6 May 2006 11,817,800 A..H. --- "C:\My Downloads\GoogleEarth.exe"
Wed 4 Aug 2004 1,392,671 ..SHR --- "C:\WINDOWS\system32\msvbvm60.dll"
Sun 11 Feb 2007 10 ..SHR --- "C:\WINDOWS\system32\sistem.sys"
Tue 21 Mar 2006 4,348 A.SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Mon 8 Dec 2008 72 A..H. --- "C:\Program Files\InterActual\InterActual Player\itiA8.tmp"
Sun 2 Mar 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!

the log from the mbam came up as:

Malwarebytes' Anti-Malware 1.31
Database version: 1581
Windows 5.1.2600 Service Pack 2

31/12/2008 18:52:15
mbam-log-2008-12-31 (18-52-14).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 185495
Time elapsed: 1 hour(s), 31 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

the computer seems to be running as normal. i don seem to be having any problems. thanks for all your help.

#12 rigel

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Posted 01 January 2009 - 10:24 AM

You are welcome. I would follow the steps in post #6 now to flush your system restore.

Safe surfing!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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