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Fatal exception


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3 replies to this topic

#1 rooster54

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Posted 16 May 2005 - 06:35 AM

Hey, Everytime I startup my computer a blur screen appears saying A fatal 06 exception has occurred at 0000:0000006B I press any key and another one appears saying 0028:C02A3531. Could someone please help me out.

Thanks.

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#2 Rimmer

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Posted 16 May 2005 - 07:29 AM

We need details of your system:
operating system and version
anti-virus
anti-spyware
firewall
installed programs (main ones)
summary of hardware

Can you boot in safe mode?
If so do some basic maintenance:
(These instructions apply to Windows ME and XP, other versions may not have the functions described)
  • Clean your internet cache and temporary files:
    Click Start and Run then type in cleanmgr this will start the windows disk cleanup tool.
    Tick the boxes beside Temporary internet Files, Recycle Bin and Temporary Files then click OK

  • Boot in Safe Mode and do a scandisk with the 'Thorough' and 'Fix' options checked.
    If you are not sure how to boot in Safe Mode there is a tutorial here:
    Safe Mode
    How to find scandisk:
    Start>My Computer. Right click the C: drive then Properties>Tools tab, click on Check Now

  • When that's finished do a defrag.
    Start > Programs > Accessories > System Tools > Disk Defragmenter
    They will take some time but at least you will know your hard drive is working correctly and tidied up.

  • Check how much free space you have on your hard drive.
    Start>My Computer click once on your C: drive and look in the Details box on the left.
This is mainly to ensure your hard drive is working properly and you are not experiencing data corruptions. Fatal exception 06 errors are caused by invalid commands which could be due to data corruption but can also be caused by thigs like having an anti-virus program loaded in autoexec.bat. Hence the need to know details.

Edited by Rimmer, 16 May 2005 - 07:36 AM.


Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.

#3 rooster54

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Posted 17 May 2005 - 03:08 AM

Thanks for the reply. I have Windows 98 I use Ad-Aware SE I use spybot my antivirus program is Nortons Antivirus 2005 and my firewall is Trend Micro. I can start in safe mode and I've tried scandisk etc. without success.

#4 Rimmer

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Posted 17 May 2005 - 04:33 AM

my firewall is Trend Micro

Trend Micro is an Anti-Virus package which includes a firewall. You should not be running two anti-virus applications simultaneously. This may be part of the problem.
I'd suggest downloading Kerio or ZoneAlarm as a firewall and completely uninstalling the Trend Micro package.(Only because the Norton's sounds like its the newer one, normally I'd prefer the Trend Micro AV but that's just personal preference.)

Edited by Rimmer, 17 May 2005 - 04:36 AM.


Soltek QBIC, Pentium 4 3.0GHz, 512MB RAM, 200GB SATA HDD, ATI Radeon 9600XT 256MB, Netgear 54Mb/s WAP, ridiculously expensive Satellite Broadband
Windows XP Home SP2, Trend Micro Internet Security, Firefox, Thunderbird, AdAwareSE, Spybot S&D, SpywareBlaster, A-squared Free, Ewido Security Suite.




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