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BSOD/Memory Dump Analysis Help Needed


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#1 ZipperInt

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Posted 22 December 2008 - 12:14 AM

Hi all!

My computer is usually stable, so I was a little surprised when I received a BSOD today. I was doing nothing more than typing into a text file, so I was hoping to get to the bottom of this to find any problems that may be lurking in my computer.

I have already followed the advice here: http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/ (How to use the Event viewer), and I'm at the point where suggestions on the memory dump analysis would be helpful.

Notes: I have no idea what 'vinceo' refers to in the follow-up section.

Any suggestions would be greatly appreciated, thanks!

Microsoft Windows Debugger Version 6.10.0003.233 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\MyName\Desktop\DUMP6344.tmp]
Kernel Summary Dump File: Only kernel address space is available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Vista Kernel Version 6000 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6000.16754.x86fre.vista_gdr.080917-1612
Machine Name:
Kernel base = 0x82400000 PsLoadedModuleList = 0x82511e10
Debug session time: Sun Dec 21 20:05:17.910 2008 (GMT-8)
System Uptime: 0 days 10:50:28.736
Loading Kernel Symbols
...............................................................
................................................................
..............
Loading User Symbols
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {61, 0, 82c55120, 1}

Page 57f4b not present in the dump file. Type ".hh dbgerr004" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
Probably caused by : Unknown_Image

Followup: vinceo
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 00000061, Clock interrupt time out interval in nominal clock ticks.
Arg2: 00000000, 0.
Arg3: 82c55120, The PRCB address of the hung processor.
Arg4: 00000001, 0.

Debugging Details:
------------------

Page 57f4b not present in the dump file. Type ".hh dbgerr004" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details
PEB is paged out (Peb.Ldr = 7ffde00c). Type ".hh dbgerr001" for details

BUGCHECK_STR: 0x101_AMD_SP1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 1c

STACK_TEXT:
9876c8ec 82428514 00000101 00000061 00000000 nt!KeBugCheckEx+0x1e
9876c920 824906ed 0000001b 000000d1 9876c9b0 nt!KeUpdateRunTime+0xd4
9876c920 82411cc2 0000001b 000000d1 9876c9b0 nt!KeUpdateSystemTime+0xed
9876c9b0 82682588 00000001 9876760c 00000053 nt!KeFlushProcessWriteBuffers+0x5f
9876cd4c 8248caea 00000053 00145da8 00000010 nt!NtQuerySystemInformation+0x2232
9876cd4c 77aa0f34 00000053 00145da8 00000010 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
00e0f684 00000000 00000000 00000000 00000000 0x77aa0f34


STACK_COMMAND: kb

FOLLOWUP_NAME: vinceo

MODULE_NAME: Unknown_Module

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

FAILURE_BUCKET_ID: 0x101_AMD_SP1

BUCKET_ID: 0x101_AMD_SP1

Followup: vinceo
---------



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#2 garmanma

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Posted 22 December 2008 - 01:24 PM

Besides the Event Viewer there's also this guide for BSOD's
http://www.bleepingcomputer.com/forums/t/176011/how-to-receive-help-diagnosing-blue-screens-and-windows-crashes/
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#3 usasma

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Posted 22 December 2008 - 05:00 PM

This looks like an error that was recognized by your processor (rather than Windows) - and it refers to a discrepancy in the clock cycles.

Here's a link to a description of the error message: http://msdn.microsoft.com/en-us/library/aa469194.aspx

I'd first try searching everywhere on your system for vinceo. I haven't been able to find anything about it on the web.

If you don't find anything, then post back and we'll have a look at trying a few more tests.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 ZipperInt

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Posted 23 December 2008 - 02:11 PM

Thanks for the replies!

A search for 'vinceo' hasn't turned up anything (including hidden and system files). Thankfully, I've had no problems since the initial incident.

One thing I have noticed is that the hard drive space available for Windows is getting fairly low (~5GB on two partitions). My understanding is that low disk space can cause stability issues, so perhaps it may have contributed in some way.

#5 usasma

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Posted 23 December 2008 - 04:10 PM

As a general rule you'll need 15% free space on your hard drive. This may need to be bigger if you routinely work with larger files.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 ZipperInt

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Posted 25 December 2008 - 01:42 AM

I'll try and free up some space, hopefully that prevents any further problems.

Thank you for your input, everyone! I'll be letting this thread die now, unless I have additional blue screens.

Have a happy holidays!

#7 usasma

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Posted 25 December 2008 - 12:07 PM

If you get further BSOD's, I"d consider updating your processor drivers (if any) along with your motherboard drivers.
I'd also check the disk for errors, run disk cleanup, and then defrag it in Safe Mode.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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