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No taskbar, Possible Malware?


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#1 marcwallace

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Posted 21 December 2008 - 10:43 PM

I posted in the wrong area before, and was told to post here.

I just finished updating Quicktime, because of the iTunes/Quicktime bug. After that I added about 100gb of music to iTunes, then opened WMP. My computer froze, would not respond for about 10 minutes, so I hit the reset button of the front. While it was booting I noticed it taking longer than usual, and when it got the the welcome screen it sat there for a good 5 minutes instead of the normal 30 seconds. After it finally logged on, I got my desktop icons, but no taskbar, background or sound. I restarted again, thinking it was just a one off, but no, it isn't.

So far, I have tried System Restore, but that said it could not protect my computer, try again after restarting. Fail there.
I tried to repair the Windows installation, but that repair console is a pain in the ass because I can't remember how to do most things any more in Dos. Another fail there.
Also tried to look at my Event Viewer, and found that I could not open any of the events information. Nor can I open a search pane in the explorer window.
Also tried HJT, but it came up empty. Tried some malwarebytes thing, but there is a problem with my computer that wont let it run, and well as the RSI Tool that comes from this site.

EDIT: I just tried to update my iTunes on there while i wait for a response, and cannot access the windows installer service. Gives an error saying it can happen while running in safe mode, which it isn't.

As far as I can tell, whatever happened, happened in the space of about 5 - 10 minutes after I was updating Quicktime, and yet no-one has any similar problem from installing Quicktime.


System: (let me know if you need to know more)
Win XP Home SP3
Intel Dualcore
ATI Radeon X550
300gb Seagate HDD
2 gb RAM


Any help on this would be appreciated.

Edited by marcwallace, 22 December 2008 - 01:21 AM.


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#2 garmanma

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Posted 05 February 2009 - 11:43 AM

I am sorry your post slipped through the cracks
Were you having problems trying to run Malwarebytes?: What kind?
Try running SAS:
-----------------------------

Please note: If you use Spybot S&D, disable the Teatimer function

Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Next scan with SAS
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

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#3 marcwallace

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Posted 24 February 2009 - 03:50 AM

Thank you for the reply. Am going o try this steps now, as I have moved the affected hard drive to another computer so I can work on it without loading anything up from it. Will reply when I have more.

#4 marcwallace

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Posted 26 February 2009 - 12:21 AM

First off,

Thank you to everyone that replied on my multiple threads. Your help is appreciated. But given the state of the hard drive, I have decided to wipe it, and do a full reinstall of my programs. If after that I have anymore troubles I will come back, but hopefully I wont have to.




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